Dell G5 5590 running hot

criberg · May 30, 2019

Hey guys!

I noticed that my G5 runs extremely hot.

Last week I played Diablo 3 on rather low-mid settings even though I could run it much higher.

I got an i7-8750H, RTX 2060 and 16gb RAM.

Yesterday I tried to undervolt the processor (-200mV on the processor itself and -145mV on the Cache). I used ThrottleStop for this.

But after running Prime95 a few minutes the temps were still at 95° and even spiked the 100° one time.

I'm looking for additional tips for what I can do further now. I thought about changing the thermal paste but I'm not sure if that is against my guarantee guidelines.. Tommorow I'm contacting Dell I think, I got a free year of premium support though.

But maybe some of you guys can give me some ideas for solutions.

criberg · May 30, 2019

I thought about changing the paste, but I got my doubts about loosing guarantee..

AlexandreNegrao · December 30, 2019

On 5/30/2019 at 2:51 PM, criberg said:

I thought about changing the paste, but I got my doubts about loosing guarantee..

I have the G5 i7 9750H/GTX 1660 Ti version. Same overheating issue (latest bios and drivers at the time of this reply). I've changed the thermal paste with Cooler Master Gel Maker Nano (no warranty voided, I've checked with Dell Brazil) about 2 months ago. The effect is minor, only a couple of degrees less than with the original thermal paste. Undervolting the CPU with Intel XTU has minor effects too, the CPU keeps thermal throttling at 100 degrees celsius, even under controlled temperature (air conditioner). Repasting with Thermal Grizzly Conductonaut is going to be my last effort.