Help please

[KacperS]

3 minutes ago, NinJake said:

@KacperS

I do not have display port or dvi so Im not sure

[LogicWeasel]

4 minutes ago, KacperS said:

I do not have display port or dvi so Im not sure

When was the last time you used THAT hdmi cable and monitor?  Are they both brand new or did you use them on a prior computer or console or laptop?  Can you test them by plugging it into an xbox or other hdmi device like a DVD player or something? 

 

We wanna know for a fact that those things work because it's hard to troubleshoot if you cannot know 100% that all the OTHER things you plug into your computer work.  You would not believe the potential for people in your situation to tear their hair out and start buying new expensive parts like motherboards only to find out it was a bad HDMI cable, or bad monitor plugin.

[KacperS]

2 minutes ago, LogicWeasel said:

When was the last time you used THAT hdmi cable and monitor?  Are they both brand new or did you use them on a prior computer, a TV?  A laptop?  Can you test them by plugging it into an xbox or other hdmi device like a DVD player or something? 

 

We wanna know for a fact that those things work because it's hard to troubleshoot if you cannot know 100% that all the OTHER things you plug into your computer work.  You would not believe the potential for people in your situation to tear their hair out and start buying new expensive parts like motherboards only to find out it was a bad HDMI cable, or bad monitor plugin.

I am currently just doing that, trying a hdmi cable that definetly works. The monitor is brand new and switches on normally so highly unlikely to be faulty

[KacperS]

11 minutes ago, LogicWeasel said:

When was the last time you used THAT hdmi cable and monitor?  Are they both brand new or did you use them on a prior computer or console or laptop?  Can you test them by plugging it into an xbox or other hdmi device like a DVD player or something? 

 

We wanna know for a fact that those things work because it's hard to troubleshoot if you cannot know 100% that all the OTHER things you plug into your computer work.  You would not believe the potential for people in your situation to tear their hair out and start buying new expensive parts like motherboards only to find out it was a bad HDMI cable, or bad monitor plugin.

I have checked a different monitor and cable, same thing. The monitor is detecting power from the pc, because instead of no cable it says no signal

[NinJake]

Just now, KacperS said:

I have checked a different monitor and cable, same thing. The monitor is detecting power from the pc, because instead of no cable it says no signal

You don't get power from the PC. You have a separate power cable running to your monitor. If you are using another cable entirely and device to output to this monitor, it seems like the monitor is defective. Maybe try one more thing to make sure but it sounds like you will be returning the monitor...

[KacperS]

16 minutes ago, NinJake said:

You don't get power from the PC. You have a separate power cable running to your monitor. If you are using another cable entirely and device to output to this monitor, it seems like the monitor is defective. Maybe try one more thing to make sure but it sounds like you will be returning the monitor...

Can't be, it doesn't work on the tv either

[SpookyCitrus]

1 hour ago, Faisal A said:

@Stormseeker9 most mobos show an american megatrend screen if there is no hard drive or operating system installed

The American Megatrend bios screen is only for Asus boards, it's the Bios Post screen it will show whatever the splash screen is for the manufacturer, since OP has a bazooka board it should show an MSI post screen....

[NinJake]

6 minutes ago, KacperS said:

Can't be, it doesn't work on the tv either

The cable doesn't work?

[KacperS]

1 minute ago, NinJake said:

The cable doesn't work?

The cable definetly works

[KacperS]

3 minutes ago, SpookyCitrus said:

The American Megatrend bios screen is only for Asus boards, it's the Bios Post screen it will show whatever the splash screen is for the manufacturer, since OP has a bazooka board it should show an MSI post screen....

I am not getting anything, but if there was an issue it should power cycle or something but the computer behaves as if it was working fine

[SpookyCitrus]

Just now, KacperS said:

I am not getting anything, but if there was an issue it should power cycle or something but the computer behaves as if it was working fine

Is the monitor on the correct input for the display type you're using? For example if you have the HDMI cable plugged in from the GPU to the Display is the input of the Display set to the correct HDMI input you have it hooked up to some monitors have multiple HDMI or DP inputs setup as HDMI 1 or HDMI2. If everything is correct and it's still not working you should try re-seating your ram and CPU, whenever I work on a computer that doesn't post the first thing I check is ram, plus Ryzen is one of the most incorrectly installed CPU chipsets on the market, I'd double check and see if you might have accidentally installed it wrong or maybe bent some pins. Also check if everything that needs to have a connection from the PSU is connected, Mobo, GPU, HDDs. 

[KacperS]

18 minutes ago, SpookyCitrus said:

Is the monitor on the correct input for the display type you're using? For example if you have the HDMI cable plugged in from the GPU to the Display is the input of the Display set to the correct HDMI input you have it hooked up to some monitors have multiple HDMI or DP inputs setup as HDMI 1 or HDMI2. If everything is correct and it's still not working you should try re-seating your ram and CPU, whenever I work on a computer that doesn't post the first thing I check is ram, plus Ryzen is one of the most incorrectly installed CPU chipsets on the market, I'd double check and see if you might have accidentally installed it wrong or maybe bent some pins. Also check if everything that needs to have a connection from the PSU is connected, Mobo, GPU, HDDs. 

Just to make sure, the writing of the word ryzen was 90 degrees to the ram (top of the letters facing the ram), the ram dimms were put in the 2nd and 4th slot counting from the cpu side

[SpookyCitrus]

3 minutes ago, KacperS said:

Just to make sure, the writing of the word ryzen was 90 degrees to the ram (top of the letters facing the ram), the ram dimms were put in the 2nd and 4th slot

There is a gold triangle on the CPU and a marking on the board that shows where that specific corner goes, you go by that triangle and the marking on the board not the logo or writing.. usually its 2 and 4 but some boards can use slot 1 and 3 for dual channel , you have to read the user manual to be sure. Also reseating the CPU and ram is a big factor not something to ignore because you think you installed it correctly, they could be ever so loose, or the CPU could be installed incorrectly. It doesn't hurt to double check.

[KacperS]

Just now, SpookyCitrus said:

There is a gold triangle on the CPU and a marking on the board that shows where that specific corner goes, you go by that triangle and the marking on the board not the logo or writing.. usually its 2 and 4 but some boards can use slot 1 and 3 for dual channel , you have to read the user manual to be sure. Also reseating the CPU and ram is a big factor not something to ignore because you think you installed it correctly, they could be ever so loose, or the CPU could be installed incorrectly. It doesn't hurt to double check.

The thing is the computer is completely new and empty, no windows or anything yet so am I just stupid or can the computer not display anything because of lack of drivers or anything requiring usb boot drive etc.?

 

[Faisal A]

@KacperS Is there any on board graphics ? Test using that

[Faisal A]

@KacperS This is an example of how a ryzen should be installed

[nick name]

Did the OP get it sorted out?  If not -- did he check which input the monitor was set to?

[SpookyCitrus]

8 minutes ago, nick name said:

Did the OP get it sorted out?  If not -- did he check which input the monitor was set to?

Don't know I asked the same thing.

[LogicWeasel]

26 minutes ago, Faisal A said:

@KacperS Is there any on board graphics ? Test using that

He earlier just said it was Ryzen 5, so very unlikely to have onboard unless it's the 2400G.  All other models he has to use the GPU graphics.

At this point my bet is one of 3 most likely situations: monitor/cable is wrong mode or bad, the RAM is in the wrong slots or OP should try booting it with just 1 stick inserted into the primary slot (look at motherboard manual), or the CPU isn't installed right / has a bent pin.