ASRock AB350M PRO4 Multiple Monitors

[Mauricio G. B.]

Hey guys so i Recently build a Ryzen 5 2400g Based Computer (pic related), to a friend that wanted to use 2 monitors, 1 Vga monitor and an hdmi TV, the monitor will be used for tasks such as office work and other shit while the tv is meant to do the actual couch gaming
but the problem lies that with both connected it will only display on the tv and not recognize the monitor at all, the monitor itself works in the Bios with no problem which leads me to believe its a configuration/software related issue, but in the past ive never had this so im unfamilliar

we also tried the following
A newer 1080 monitor, does not work
Newest drivers, and older drivers, did not work
going to try a DVI to HDMI cable for the monitor, but we would like it to be solved without spending money
safe mode, did not work

Specs are as Follow
Ryzen 5 2400g
16gb 2666 ddr4
ASRock AB350M PRO4
Adata SX8000 NVME
Cooler Master 650 MWE 80+ psu
GameFactor GS500 case

[Senzelian]

According to a post on a forum, you need to enable "multi-monitor" in your bios before you can use multiple monitors at once.
It's also interesting to note, that the 2400G officially only supports HDMI and DisplayPort.
I also found out that someone got it to work with an HDMI splitter.

https://forums.tomshardware.com/threads/dual-monitors-on-ryzen-5-2400g.3260522/

https://en.wikichip.org/wiki/amd/ryzen_5/2400g

 

[Mauricio G. B.]

3 minutes ago, Senzelian said:

According to a post on a forum, you need to enable "multi-monitor" in your bios before you can use multiple monitors at once.
It's also interesting to note, that the 2400G officially only supports HDMI and DisplayPort.
I also found out that someone got it to work with an HDMI splitter.

https://forums.tomshardware.com/threads/dual-monitors-on-ryzen-5-2400g.3260522/

https://en.wikichip.org/wiki/amd/ryzen_5/2400g

 

i figured it would be something like that, the thing is, i cant find any option thats similar

Edit BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor  im going to test that

 

Edited April 13, 2019 by Mauricio G. B.

[Senzelian]

3 minutes ago, Mauricio G. B. said:

i figured it would be something like that, the thing is, i cant find any option thats similar

 

Hm, maybe you have to update the BIOS before you can use it. Which version are you running?
AsRock just released a new one last month: https://www.asrock.com/mb/AMD/AB350M Pro4/index.asp#BIOS

 

[Mauricio G. B.]

Just now, Senzelian said:

Hm, maybe you have to update the BIOS before you can use it. Which version are you running?
AsRock just released a new one last month: https://www.asrock.com/mb/AMD/AB350M Pro4/index.asp#BIOS

 

yep im using the 5.70 newest bios, the computer was assembled last weekend and needed bios updates to use the NVME Drive, i edited the previous comment ive found where to set it up and im going to test it later will come back with results
here is what i found BIOS Path: Advanced > Chipset Configuration > IGPU Multi-Monitor

[Mauricio G. B.]

Well it actually got solved when i installed a DVI to HDMI,but also tried the enable multi monitor and made the vga one work, Thanks!