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Network issue in Ubuntu

kb0wsw_Anthony
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I did a recent install of Ubuntu 18.04 on a HP Elitebook x360 1030 g2. It is the sole OS on the internal M.2 storage. The PC is completely factory with no 3rd party additions. Since the install I get the following error pop-up message consistently "Activation Failed - Activation of network connection failed". Wifi works fine. There is no wired connection on the PC or port. 

 

I have used Linux in the past and have a basic understanding but by no means am proficient with it. Which is the reason I am trying to use it more and more. When I view the logs, I can see errors when the error occurs, but really have no idea what it for the most part. This is the text of the error...DHCPDISCOVER on enp0s20f0u5c2 to 255.255.255.255 port 67 interval 10 (xid=0xc7f42a1e)

 

Looking to the community for what direction to go from here. 

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Are you connected through Ethernet? Check the driver with "lsmod" and post the output here

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DId you install 3rd party drivers. If that doesn't work, Search for your laptops specific drivers.

I'm gonna go find my own tech support...

with BLACKJACK and HOOKERS!

(Welcome to LTT Forums)

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No. Connected via wifi. No Ethernet jack on the PC nor am I using a dongle. Here is the output. 

 

Here is the original list as a text attachment to keep the thread shorter...
 

 


 

lsmod output

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lspci should show a shorter list and make it easier for you to identify your wifi card.

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Here is the new list

 

anthony@anthony-HP-EliteBook-x360-1030-G2:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 02)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 02)
00:13.0 Non-VGA unclassified device: Intel Corporation Sunrise Point-LP Integrated Sensor Hub (rev 21)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:15.2 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #2 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:16.3 Serial controller: Intel Corporation Device 9d3d (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Intel(R) 100 Series Chipset Family LPC Controller/eSPI Controller - 9D4E (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
3a:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
3b:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI Express Card Reader (rev 01)
anthony@anthony-HP-EliteBook-x360-1030-G2:~$ 
 

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26 minutes ago, kb0wsw_Anthony said:

Here is the new list

 

anthony@anthony-HP-EliteBook-x360-1030-G2:~$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 02)
00:02.0 VGA compatible controller: Intel Corporation HD Graphics 620 (rev 02)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 02)
00:13.0 Non-VGA unclassified device: Intel Corporation Sunrise Point-LP Integrated Sensor Hub (rev 21)
00:14.0 USB controller: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller (rev 21)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-LP Thermal subsystem (rev 21)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 (rev 21)
00:15.1 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 (rev 21)
00:15.2 Signal processing controller: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #2 (rev 21)
00:16.0 Communication controller: Intel Corporation Sunrise Point-LP CSME HECI #1 (rev 21)
00:16.3 Serial controller: Intel Corporation Device 9d3d (rev 21)
00:17.0 SATA controller: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] (rev 21)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #1 (rev f1)
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Intel(R) 100 Series Chipset Family LPC Controller/eSPI Controller - 9D4E (rev 21)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-LP PMC (rev 21)
00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)
00:1f.4 SMBus: Intel Corporation Sunrise Point-LP SMBus (rev 21)
3a:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)
3b:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS522A PCI Express Card Reader (rev 01)
anthony@anthony-HP-EliteBook-x360-1030-G2:~$ 
 

your WiFi chipset should be supported by Linux 4.6, what distro are you running? Linux version? uname -a

 

You could need to add a newer kernel or update to a newer Ubuntu version

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Here is the output. I downloaded the ISO recently thinking it would be up to date. 

 

anthony@anthony-HP-EliteBook-x360-1030-G2:~$ uname -a
Linux anthony-HP-EliteBook-x360-1030-G2 4.18.0-17-generic #18~18.04.1-Ubuntu SMP Fri Mar 15 15:27:12 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
anthony@anthony-HP-EliteBook-x360-1030-G2:~$ 
 

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8 minutes ago, kb0wsw_Anthony said:

Here is the output. I downloaded the ISO recently thinking it would be up to date. 

 

anthony@anthony-HP-EliteBook-x360-1030-G2:~$ uname -a
Linux anthony-HP-EliteBook-x360-1030-G2 4.18.0-17-generic #18~18.04.1-Ubuntu SMP Fri Mar 15 15:27:12 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
anthony@anthony-HP-EliteBook-x360-1030-G2:~$ 
 

what does "dmesg | grep iwlwifi" show?

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Here it is. 

anthony@anthony-HP-EliteBook-x360-1030-G2:~$ dmesg | grep iwlwifi
[    3.909485] iwlwifi 0000:3a:00.0: enabling device (0000 -> 0002)
[    3.931951] iwlwifi 0000:3a:00.0: loaded firmware version 36.e91976c0.0 op_mode iwlmvm
[    3.969190] iwlwifi 0000:3a:00.0: Detected Intel(R) Dual Band Wireless AC 8265, REV=0x230
[    4.027478] iwlwifi 0000:3a:00.0: base HW address: 18:1d:ca:ba:a2:6c
[    4.264784] iwlwifi 0000:3a:00.0 wlp58s0: renamed from wlan0
anthony@anthony-HP-EliteBook-x360-1030-G2:~$ 
 

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3 minutes ago, kb0wsw_Anthony said:

Here it is. 

anthony@anthony-HP-EliteBook-x360-1030-G2:~$ dmesg | grep iwlwifi
[    3.909485] iwlwifi 0000:3a:00.0: enabling device (0000 -> 0002)
[    3.931951] iwlwifi 0000:3a:00.0: loaded firmware version 36.e91976c0.0 op_mode iwlmvm
[    3.969190] iwlwifi 0000:3a:00.0: Detected Intel(R) Dual Band Wireless AC 8265, REV=0x230
[    4.027478] iwlwifi 0000:3a:00.0: base HW address: 18:1d:ca:ba:a2:6c
[    4.264784] iwlwifi 0000:3a:00.0 wlp58s0: renamed from wlan0
anthony@anthony-HP-EliteBook-x360-1030-G2:~$ 
 

It should work... Really strange, it's detected correctly and doesnt give any error, can you post a picture of the network manager showing the issue?

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Oh wait I thought the wifi was not working...This can be an Ethernet bug...Open the network manager and disable the wired one

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I disabled the "wired" connection in the settings and also unchecked the "connect automatically" box. 

 

Will see what happens. Wifi is still working. 

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Been using the machine for a while now and no errors. 

 

Thank you!

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23 minutes ago, kb0wsw_Anthony said:

Been using the machine for a while now and no errors. 

 

Thank you!

Ok btw I bet it's a buggy ethernet driver, the problem will likely to disappear on the next updates

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