RX 550 No output

[HippyLibtard]

Okay so I'm trying to help a friend upgrade his pc to an rx 550(he had a gt710) and the system works as expected with the gt710 in there and when I put in the rx 550 the pc will not output through DVI or HDMI and I'm not too sure if it is software or hardware compatibility(its not a dead card I just tested it and it works fine in my system).

 

His specs:

i5-2500

16Gb of DDR3 1333

1TB WD Blue

some 500W psu

a lenovo motherboard(not too sure of model number)

 

Thanks

[Wolly9102]

Use the IGPU and check what windows is saying about the 550

[Fasauceome]

Will the integrated graphics of his CPU work? You could try getting the display from that and having the graphics card installed to see if it's detected by the system.

[HippyLibtard]

Yeah that's another issue of itself the igpu won't work I think it's a compatability issue with windows 10 and HD graphics 2000

[Wolly9102]

30 minutes ago, HippyLibtard said:

Yeah that's another issue of itself the igpu won't work I think it's a compatability issue with windows 10 and HD graphics 2000

You think? Even basic display adapter will work if you use the IGPU

[HippyLibtard]

Nope the igpu isn't even on the device manager, I plug it in and nothing I have no clue where he got this machine from. I checked and cant enable/disable it in the bios.

 

[mariushm]

He may have to go in BIOS and change a setting to boot using the video card in pci-e slot as primary graphics card, instead of using the integrated graphics.

 

Also keep in mind that RX 550 has no analogue (VGA) output, so if the guy uses a DVI->VGA passive adapter or some kind of hdmi-vga cable, it won't work, the card doesn't produce any kind of analogue signal.