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Touchpad not working

Aloysius
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Go to solution Solved by rcmaehl,
  1. Right click the driver.
  2. Choose Uninstall
  3. Right clck the name of your device at the very top of device manager
  4. Choose Scan for Hardware changes
  5. Allow Windows to automatically install the driver
  6. Restart your computer
Posted

So after installing Precision, the touchpad stopped working. I tried to update the driver back and also tried to roll back the driver. It says that the device is working, but obviously it is not. I also tried to download the drivers from Lenovo's website, but still didn't work. Any ideas? [Model and brand photo attached]

 

Update: So it turns out that I have an outdated version of the trackpad. How do I update it back? (The current driver is downloaded straight from Lenovo's website)

 

Update 2: So after digging the Internet, I could not sought any help except for going to Lenovo's support website for help. The solution the customer service guy gave was to do a system recovery. And what do you know? It worked! Many thanks to Norjaya, the customer service guy and @rcmaehl for the solutions!

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Posted
  • Solution
  1. Right click the driver.
  2. Choose Uninstall
  3. Right clck the name of your device at the very top of device manager
  4. Choose Scan for Hardware changes
  5. Allow Windows to automatically install the driver
  6. Restart your computer

PLEASE QUOTE ME IF YOU ARE REPLYING TO ME

Desktop Build: Ryzen 7 2700X @ 4.0GHz, AsRock Fatal1ty X370 Professional Gaming, 48GB Corsair DDR4 @ 3000MHz, RX5700 XT 8GB Sapphire Nitro+, Benq XL2730 1440p 144Hz FS

42U Server Rack: ISP Modem + UDM-SE + APC 3kVA UPS + 3x Dell Precision 5820 + TBD

Retro Build: Intel Pentium III @ 500 MHz, Dell Optiplex G1 Full AT Tower, 768MB SDRAM @ 133MHz, Integrated Graphics, Generic 1024x768 60Hz Monitor


 

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https://linustechtips.com/topic/1048787-touchpad-not-working/#findComment-12430695
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Posted
12 minutes ago, Aloysius said:

@rcmaehlShould I also select 'delete the driver software for this device'?

For now, no.

PLEASE QUOTE ME IF YOU ARE REPLYING TO ME

Desktop Build: Ryzen 7 2700X @ 4.0GHz, AsRock Fatal1ty X370 Professional Gaming, 48GB Corsair DDR4 @ 3000MHz, RX5700 XT 8GB Sapphire Nitro+, Benq XL2730 1440p 144Hz FS

42U Server Rack: ISP Modem + UDM-SE + APC 3kVA UPS + 3x Dell Precision 5820 + TBD

Retro Build: Intel Pentium III @ 500 MHz, Dell Optiplex G1 Full AT Tower, 768MB SDRAM @ 133MHz, Integrated Graphics, Generic 1024x768 60Hz Monitor


 

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https://linustechtips.com/topic/1048787-touchpad-not-working/#findComment-12430752
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Posted
5 minutes ago, Aloysius said:

I just did that, but still does not work ?

If you press F6 or Fn+F6 does it start working again?

PLEASE QUOTE ME IF YOU ARE REPLYING TO ME

Desktop Build: Ryzen 7 2700X @ 4.0GHz, AsRock Fatal1ty X370 Professional Gaming, 48GB Corsair DDR4 @ 3000MHz, RX5700 XT 8GB Sapphire Nitro+, Benq XL2730 1440p 144Hz FS

42U Server Rack: ISP Modem + UDM-SE + APC 3kVA UPS + 3x Dell Precision 5820 + TBD

Retro Build: Intel Pentium III @ 500 MHz, Dell Optiplex G1 Full AT Tower, 768MB SDRAM @ 133MHz, Integrated Graphics, Generic 1024x768 60Hz Monitor


 

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https://linustechtips.com/topic/1048787-touchpad-not-working/#findComment-12430790
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Posted
3 minutes ago, Aloysius said:

nope

And you're using this driver right?

 

https://download.lenovo.com/consumer/mobiles/2tlg0baf.exe

PLEASE QUOTE ME IF YOU ARE REPLYING TO ME

Desktop Build: Ryzen 7 2700X @ 4.0GHz, AsRock Fatal1ty X370 Professional Gaming, 48GB Corsair DDR4 @ 3000MHz, RX5700 XT 8GB Sapphire Nitro+, Benq XL2730 1440p 144Hz FS

42U Server Rack: ISP Modem + UDM-SE + APC 3kVA UPS + 3x Dell Precision 5820 + TBD

Retro Build: Intel Pentium III @ 500 MHz, Dell Optiplex G1 Full AT Tower, 768MB SDRAM @ 133MHz, Integrated Graphics, Generic 1024x768 60Hz Monitor


 

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https://linustechtips.com/topic/1048787-touchpad-not-working/#findComment-12430799
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Posted
39 minutes ago, Aloysius said:

Yup I downloaded this from Lenovo's website

Haven't found anything else advice wise. You do have a large period of time still on the Warranty, so I'd contact Lenovo Support and see what they advise.

 

https://pcsupport.lenovo.com/us/en/contactnow

PLEASE QUOTE ME IF YOU ARE REPLYING TO ME

Desktop Build: Ryzen 7 2700X @ 4.0GHz, AsRock Fatal1ty X370 Professional Gaming, 48GB Corsair DDR4 @ 3000MHz, RX5700 XT 8GB Sapphire Nitro+, Benq XL2730 1440p 144Hz FS

42U Server Rack: ISP Modem + UDM-SE + APC 3kVA UPS + 3x Dell Precision 5820 + TBD

Retro Build: Intel Pentium III @ 500 MHz, Dell Optiplex G1 Full AT Tower, 768MB SDRAM @ 133MHz, Integrated Graphics, Generic 1024x768 60Hz Monitor


 

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https://linustechtips.com/topic/1048787-touchpad-not-working/#findComment-12430918
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