Friends new mic jack wont work

[MikeyyMC]

So i went over to a friends house this last week to celebrate her birthday, her mom bought her new pc parts so i helped her build it. I left today and as i came home i got on discord and as she came into discord with me all i heard was loud static sounds, just like when you tune into the wrong tv station. she uses the headphone and microphone ports in the front of the computer. and the headphones work fine. She told me the mic jack is really tight and that she needs a lot of force to insert and remove the 3.5 connector. the origin of the static has to be the mic jack, because the headset worked with the previous computer she had.

 

Headset is the logitech g433 and the case is a corsair 275r 

 

[Slottr]

Has she tried the motherboard microphone port?

[MikeyyMC]

Just now, Slottr said:

Has she tried the motherboard microphone port?

the only reason she doesnt want to use the back ports is if she wants to use speakers for music and such like she did with her old laptop, she doesnt want to have to go unplug it from the back, using the front ports right now are just a convenience thing

 

[MikeyyMC]

4 minutes ago, Slottr said:

Has she tried the motherboard microphone port?

using the mic jack in the back, no sound is being picked up period.

[Slottr]

1 minute ago, MikeyyMC said:

using the mic jack in the back, no sound is being picked up period.

Can she try it on another system? 

 

That'll narrow it down if its the headset or the motherboard.

[Lalit Kumar]

Since it's very tight, It might be shorted anyway. I have tried fixing a microphone jack myself and there is static if the ground wire is shorting with the data wire. Anyway, the best possible way would be a USB to 3.5mm Headphone and Mic splitter.