why wont my ram fix my my motherboard

[echy]

why does the ram i purchased on ebay(288 pin) not fit the motherboard i have(supports 288 pin) ?

 

 

this is the moatherboard i have 

https://www.asus.com/us/Motherboards/PRIME-X370-A/specifications/

 

this is the ram i bought that wont fit:

https://www.ebay.com/itm/G-SKILL-NT-Series-8GB-288-Pin-DDR4-SDRAM-DDR4-2400-PC4-19200-Intel-Z170-Platfo/301771486378?hash=item4642fb74aa:g:~ioAAOSwc75a0KwF&frcectupt=true

the ram matcches the image in person

 

this is the ram i have inside my motherboard (im using and fits) and i bought on newegg but the ram looks different then the image they have posted on their website:

https://www.newegg.com/Product/Product.aspx?Item=N82E16820231959

 

the image below:

bottom ram is the one that fits and top ram doesnt

 

 

[Shreyas1]

Did you open the clips?

Did you try turning the ram around? Maybe you are placing it in wrong.

 

Keep in mind that it goes in with a little bit of effort, it should just click into place

[echy]

2 minutes ago, Shreyas1 said:

Did you open the clips?

Did you try turning the ram around? Maybe you are placing it in wrong.

 

Keep in mind that it goes in with a little bit of effort, it should just click into place

yes the picture above ... shows the original ram i have ... and above that original ram you can see the new ram that i purchased..... there is a huge difference.... the middle gap for the rams do not match up 

[scottyseng]

4 minutes ago, echy said:

yes the picture above ... shows the original ram i have ... and above that original ram you can see the new ram that i purchased..... there is a huge difference.... the middle gap for the rams do not match up 

The new RAM appears flipped the wrong way...flip it over and take a new photo

[echy]

2 minutes ago, scottyseng said:

The new RAM appears flipped the wrong way...flip it over and take a new photo

ok hold on

[echy]

12 minutes ago, scottyseng said:

The new RAM appears flipped the wrong way...flip it over and take a new photo

the bottom one is the original and fits perfect

the top on is the one that doesnt fit, i think it could be a fake

[scottyseng]

I mean leave the original one sticker side up.

 

Flip the new one (sticker side down)

[echy]

1 minute ago, scottyseng said:

I mean leave the original one sticker side up.

 

Flip the new one (sticker side down)

i tried putting the ram sticker side down(the new one and remove the original one) which it fitted into the moather board but my motherboard wouldnt read it, meaning no operating system popped up, let me double check and try it once more incase i did something wrong

[scottyseng]

1 minute ago, echy said:

i tried putting the ram sticker side down(the new one and remove the original one) which it fitted into the moather board but my motherboard wouldnt read it, meaning no operating system popped up, let me double check and try it once more incase i did something wrong

Are you sure you put the ram in the correct slots?

 

Take a picture of the RAM installed on the motherboard.

[echy]

1 minute ago, scottyseng said:

Are you sure you put the ram in the correct slots?

 

Take a picture of the RAM installed on the motherboard.

ok it worked, i think the first time i putt it in and the os didnt read was because i didnt put it in all the way full. it works now ! thank you 

[KarathKasun]

One is dual rank the other is single rank.

[scottyseng]

Just now, echy said:

ok it worked, i think the first time i putt it in and the os didnt read was because i didnt put it in all the way full. it works now ! thank you 

Congratulations. Yeah, sometimes RAM needs to be removed and reinstalled again for some boards to show up.

[KarathKasun]

7 minutes ago, scottyseng said:

Congratulations. Yeah, sometimes RAM needs to be removed and reinstalled again for some boards to show up.

Contact oxidization is a thing.  After a few years many boards need a bit of movement against the contacts to break the oxide film to allow good electrical connections.