Surface Book 2 Ghosting

[mattdmg]

So I purchased a Surface Book 2 a few days ago and it has an atrocious amount of ghosting. Any type of movement on the screen looks like utter shit. So far I love everything about this laptop but this issue is a deal breaker for me. 

 

So this is what it looks like: https://www.youtube.com/watch?v=QIyLWVZoVd4&feature=youtu.be

 

I contacted Microsoft support about it and after some troubleshooting, the person I spoke with concluded it was a hardware issue. They recommended that I should either replace it through them or take it back to Best Buy and get a replacement.

 

Not a big deal right? My only real major concern is, are all Surface Books like this? Is it just a poor pixel response time that causes it? Meaning no matter if I get a new one it will still have the same issue? Or is this issue probably only a problem with my device? 

 

Thanks

[DrMacintosh]

8 minutes ago, mattdmg said:

Not a big deal right? My only real major concern is, are all Surface Books like this?

They should not be, I don't recall hearing anything about poor display quality with the Surface Book 2. 

[mattdmg]

2 minutes ago, DrMacintosh said:

They should not be, I don't recall hearing anything about poor display quality with the Surface Book 2. 

I mean I would hope so, It's a high-resolution screen that is factory color calibrated on a premium device. Thanks

[GoldenLag]

seems like a faulty unit.

 

return it and get a new unit. 

 

shit like this happens and its especially sad when it happens on higher end products

[mattdmg]

On 1/23/2019 at 1:17 PM, GoldenLag said:

 

On 1/23/2019 at 1:12 PM, DrMacintosh said:

So I went to Best Buy to return it and get a new one. I went to the laptops on display to see if they were all like that and all the surfaces had the same ghosting. I went to 5 other laptops of different brands and they all had the same amount of ghosting.

 

I guess I’m just too used to my 144hz display. I feel like an idiot 

[Houtarou]

I think Microsoft don`t do that on screen, although my Surface book 2 is just bought for a few days. I don`t meet any these problems on my former laptop,so I think you can change a new one lol.