Random shutdowns

[Clare]

Hi I just build a new computer everything was going well for 2 days. After the third day i started having the computer shutoff my monitors but continue to run. I heard audio in the background and my computer would not restart so i dont think the computer sees it as a crash. I also setup a minidump to see if windows would tell me anything but its says its all fin. I also ran tests on gpu, ram, cpu could not solve my problem. Monitors will not get a signal if i wait after event like the computer is running and on but not sending video to monitors. If i use VR games this event comes with in 10 min but if I just use the computer to watch movies event can take 4 hours.Please Help

[Max_Settings]

Sounds like GPU is crashing. If you are overclocking it, go to stock speeds. Otherwise try uninstalling the drivers and get the newest drivers from AMD or Nvidia.

[Derrk]

Is anything overclocked? are you running "auto" voltages? 

[Clare]

Just now, Max_Settings said:

Sounds like GPU is crashing. If you are overclocking it, go to stock speeds. Otherwise try uninstalling the drivers and get the newest drivers from AMD or Nvidia.

 

Just now, Derrk said:

Is anything overclocked? are you running "auto" voltages? 

Nothing is overclocked and im running auto voltage 

[Clare]

how would i go about uninstalling and reinstalling drivers

do i need to restart my pc of just go about doing it

[Derrk]

Just now, Clare said:

and im running auto voltage 

I'd recommend setting a fixed voltage. Sometimes on auto, the voltage can dip too low and can cause this kind of hard lock you described

[Clare]

1 minute ago, Derrk said:

I'd recommend setting a fixed voltage. Sometimes on auto, the voltage can dip too low and can cause this kind of hard lock you described

how would do this can you link a video

[Derrk]

Just now, Clare said:

how would do this can you link a video

what cpu are you using?

[Clare]

2700x and 2080

[Max_Settings]

9 minutes ago, Clare said:

 

Nothing is overclocked and im running auto voltage 

 

[Clare]

ok i uninstalled all drivers now in reinstalling them 

[Derrk]

14 minutes ago, Clare said:

how would do this can you link a video

https://www.pcworld.com/article/3178406/components-processors/how-to-use-ryzen-master-amds-powerful-new-cpu-overclocking-tool.html

 

Having trouble finding a video, but here's a good article on how to do it with ryzen master.

Another issue i've found with zen2, (at least for certain motherboards), is that if you have multiple temperature monitors, they sometimes compete to access the motherboard sensors and that can cause a hard lock.

 

For example, i have an asus x470-f, and AI Suite was interfering with MSI afterburner which caused hard locks on my system. I haven't had a hard lock since uninstalling AI Suite

[Clare]

2 minutes ago, Derrk said:

https://www.pcworld.com/article/3178406/components-processors/how-to-use-ryzen-master-amds-powerful-new-cpu-overclocking-tool.html

 

Having trouble finding a video, but here's a good article on how to do it with ryzen master.

Another issue i've found with zen2, (at least for certain motherboards), is that if you have multiple temperature monitors, they sometimes compete to access the motherboard sensors and that can cause a hard lock.

 

For example, i have an asus x470-f, and AI Suite was interfering with MSI afterburner which caused hard locks on my system. I haven't had a hard lock since uninstalling AI Suite

I have a Asrocl X470 Fatality x4 

[Clare]

ok so i have the program installed howdo i set a constant voltage

 

[Clare]

ok im going to try playing some vr gmaes and ill report back if the event continue thanks

[Clare]

after a little while the same hard crash happened again 

[TempestCatto]

Can you try different video cables, different video out ports on your gpu, different inputs on your monitors? What PSU do you have?

[Clare]

i have a supernova G2 750watt evga i cant change the input on my monitor at this time