Is My Graphics Card Broken?

[Samuel Ballington]

About a year ago i brought a used Zotac 980 TI AMP Extreme. It worked flawlessly for many months till it started to frequently crash in games. Sometimes when i launch the computer it has green dots over the screen and will likely crash. If it makes it into Windows, it seems to work for a while then crashes. Then if i try to play a game it crashes after minutes of playing. 

 

I have tried different Nvidia Drivers and i get the same outcome. I have also recently upgraded the computer with a new motherboard and the same thing happens. I have updated the BIOS various times and nothing changes. I have also tried a different Graphics Card and this worked fine. Unfortunately its a 750 TI. Just to add the thermals are fine as i have not overclocked it and it stays at about 65 degrees during intensive games.

 

Fortunately this 980 TI is under warrenty as i brought it from CEX, but i was wondering if there is anything i can do.

Any help would be appreciated.

Edited December 26, 2018 by Samuel Ballington

[Origami Cactus]

It is a hardware issue, not a software one, so you can't fix it yourself.

It is artifacting, so the Vram seems to be dying.

Get it fixed/replaced under warranty.

[Madgemade]

If it is crashing when you are just in windows and not even playing a game then it is 95% broken for sure. You have tried another Nvidia card and that works fine with the same settings, drivers, BIOS etc. so that pretty much riles everything else out and the GPU is at fault.

 

I don't know what Cex does for warranty as they might not have any stock but as you have a warranty you should use it. Worst case they will just give you the current price of a 980ti, best case a full refund of what you paid. They will probably swap it will another one and then you will have full warranty again.

 

TLDR; claim on the warranty ASAP!

[Samuel Ballington]

8 minutes ago, Origami Cactus said:

It is a hardware issue, not a software one, so you can't fix it yourself.

It is artifacting, so the Vram seems to be dying.

Get it fixed/replaced under warranty.

Thanks for the help.

[Samuel Ballington]

13 minutes ago, Madgemade said:

If it is crashing when you are just in windows and not even playing a game then it is 95% broken for sure. You have tried another Nvidia card and that works fine with the same settings, drivers, BIOS etc. so that pretty much riles everything else out and the GPU is at fault.

 

I don't know what Cex does for warranty as they might not have any stock but as you have a warranty you should use it. Worst case they will just give you the current price of a 980ti, best case a full refund of what you paid. They will probably swap it will another one and then you will have full warranty again.

 

TLDR; claim on the warranty ASAP!

Thanks for the help, i will go to CEX and see what happens.