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Graphics Card not Working

So my graphics card recently stopped working, there's no video output, but the PC boots and can use it when the monitor is plugged into the motherboard to use Intel's Onboard graphics.

Specs

CPU - i5 6600k

GPU - Sapphire R9 390 Nitro 8GB

RAM - 2x8GB Corsair Vengeance DDR4

PSU - EVGA 650W G2 (80+ Gold)

Mobo - Asus Z170-A

 

Notes

  • this is not a new build, the problem just began one day when I started up the system, after a power cut
  • in BIOS, there is no graphic card detected in any of the 3 slots, even though I've checked with the GPU inserted into the PCIEX16_1 and PCIEX16_2 (there isn't room in the 3rd one)
  • fans on the GPU aren't spinning, which makes me feel like the GPU may not be powered (but they don't normally come on until the GPU is warm enough)
  • PSU seems to be serving the rest of the system well, so I'm skeptical that it's an issue with just the VGA power delivery
  • GPU and PSU are 3 years old this month, so warranty has expired on GPU, but 7 year warranty on PSU
  • I don't have access to another system to try the graphics card in, unfortunately

So the question is, is my GPU dead?

 

I really don't want to give up on it but I'm running out of ideas.

 

Can anyone help a man in need at Christmas?

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Try re-seating it, and try a different PCI power cable

I'm gonna go find my own tech support...

with BLACKJACK and HOOKERS!

(Welcome to LTT Forums)

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2 minutes ago, amusedschrodinger said:

Do you have access to another pc that you can pop it into to test?

Unfortunately not right now, I'm going to ask around to see if anyone I know might have a PC to try it in.

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3 minutes ago, LukeTheCoder05 said:

Try re-seating it, and try a different PCI power cable

I've had the card in and out of the two available PCI slots, and I've tried with two different PCI cables - to no avail :(

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You might be out of luck unfortunately.

I'm gonna go find my own tech support...

with BLACKJACK and HOOKERS!

(Welcome to LTT Forums)

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Just now, LukeTheCoder05 said:

You might be out of luck unfortunately.

That's what I fear. It seems like it might be a gonner. I'm going to wait until I can get it in another PC before I finally admit defeat, but no amount of tinkering or driver/BIOS fiddling has helped as yet. It's going to be an expensive holiday season :|

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Clear the cmos and see if that fixes it.

My rig

Asus maximus z390

I9 9900k @ 5.1 Ghz 24/7 (5.4 Ghz benching) 

Evga RTX 2080 ti xc ultra 

32GB Gskill trident z 3866 Mhz

800 watt evga gold psu

All watercooled

 

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19 minutes ago, Lonehelljumper said:

Clear the cmos and see if that fixes it.

Will try that now, thanks!

 

Update:

 

BIOS still does not detect GPU after clearing CMOS :(

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i would guess that either the PCIe rail in the PSU died somehow or that the card is dead. if you have access to another PSU/computer you could try the card in that

I spent $2500 on building my PC and all i do with it is play no games atm & watch anime at 1080p(finally) watch YT and write essays...

Builds:

The Toaster Project! Northern Bee!

 

The original LAN PC build log! (Old, dead and replaced by The Toaster Project & 5.0)

Spoiler

"Here is some advice that might have gotten lost somewhere along the way in your life. 

 

#1. Treat others as you would like to be treated.

#2. It's best to keep your mouth shut; and appear to be stupid, rather than open it and remove all doubt.

#3. There is nothing "wrong" with being wrong. Learning from a mistake can be more valuable than not making one in the first place.

 

Follow these simple rules in life, and I promise you, things magically get easier. " - MageTank 31-10-2016

 

 

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  • 4 weeks later...
On 12/20/2018 at 1:15 PM, Bananasplit_00 said:

i would guess that either the PCIe rail in the PSU died somehow or that the card is dead. if you have access to another PSU/computer you could try the card in that

Unfortunately I don't have access to another PC :/ Anyone have any ideas? I tried to RMA with the distributor but they declined as the warranty has expired.

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1 hour ago, Cameronazzi said:

Unfortunately I don't have access to another PC :/ Anyone have any ideas? I tried to RMA with the distributor but they declined as the warranty has expired.

Got any friends with computers? Pretty much any computer will do

I spent $2500 on building my PC and all i do with it is play no games atm & watch anime at 1080p(finally) watch YT and write essays...

Builds:

The Toaster Project! Northern Bee!

 

The original LAN PC build log! (Old, dead and replaced by The Toaster Project & 5.0)

Spoiler

"Here is some advice that might have gotten lost somewhere along the way in your life. 

 

#1. Treat others as you would like to be treated.

#2. It's best to keep your mouth shut; and appear to be stupid, rather than open it and remove all doubt.

#3. There is nothing "wrong" with being wrong. Learning from a mistake can be more valuable than not making one in the first place.

 

Follow these simple rules in life, and I promise you, things magically get easier. " - MageTank 31-10-2016

 

 

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On 1/12/2019 at 12:31 PM, Bananasplit_00 said:

Got any friends with computers? Pretty much any computer will do

Yeah going to see if I can try it in another PC, fingers crossed!

To ensure I see your reply, quote my post.

Got any questions? Send me a message.

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