new build New pc, no display output

[Belankar]

hello,

first of all this is my first time using this forum and im not shure if this is the right thread so excuse me if ive got it wrong.

ive build a new pc for a friend here are the specs:

ryzen 2600

gigabyte gaming motherboard ga-ax370 gaming 3

saphire raedeon rx 580 nitro+ 4gb

8gb corsair vengeance ddr4 2400Mhz and 2x8gb gskill aegis ddr4 3000Mhz (the second one was acidently shipped to us) 

seagate 1tb hdd 

adata su650 240gb ssd

bequiet system power 9 500w

 

so... when i want to start the pc the monitor shows a message 'no signal detected' and the status led from the mainboard lights up on vga.

here is what we've tried:

other ram configurations (with 3 kinds of ram sticks, including some that are working in another pc, in all ram slots).

another graphics card that is definetly working.

we changed the mainboard and got a new one.

the monitor works fine.

ive mounted the graphics card in another pcie slot.

 

the last thing that we didnt change is the cpu.

any help is greatly appreciated, thanks in advance

[TH3R34P3R]

so it shows the VGA is the issue on the status when booting? 

 

could the PSU be the issue? does the fans on the gpu spin when you start up the pc? 

 

if not, try the cpu is the only thing that you have left to replace

[Belankar]

Just now, Finwillwin said:

Does your GPU have power, and did you plug the video cable into the motherboard or GPU.

yes it lights up (together with all other parts)

[TArthur99]

have you tried a different video cable? also that motherboard has a older chipset so you may need to update the bios before its compatible with the ryzen 5 2600

[Belankar]

3 minutes ago, TH3R34P3R said:

so it shows the VGA is the issue on the status when booting? 

 

could the PSU be the issue? does the fans on the gpu spin when you start up the pc? 

 

if not, try the cpu is the only thing that you have left to replace

the psu is running as it should

[TH3R34P3R]

3 minutes ago, Belankar said:

the psu is running as it should

so if its running as it should, you are indeed plugged into the GPU for the output, you have tried another gpu with no success, and you have an updated bios? 

[Belankar]

Just now, TH3R34P3R said:

so if its running as it should, you are indeed plugged into the GPU for the output, you have tried another gpu with no success, and you have an updated bios? 

the bios is the last thing i didnt look up jet, i go and check the compatible cpus.

[TH3R34P3R]

Just now, Belankar said:

the bios is the last thing i didnt look up jet, i go and check the compatible cpus.

try that and just lmk if it works, if not i can see what else i can suggest... 

[Sam021]

I have the same issue but with an intel based system, I’ve tried everything and no luck whatsoever 

[Belankar]

2 minutes ago, TH3R34P3R said:

try that and just lmk if it works, if not i can see what else i can suggest... 

gigabyte lists the ryzen 5 2600 as a supported cpu, but here is my question: does that mean that it supports it from stock or do could it be that i still need to update the drivers? if yes how do i do it without a screen output? can i just plug the cd in a cd drive and it installs it automaticly? im farily unexperienced in this exact topic

[TH3R34P3R]

1 minute ago, Belankar said:

gigabyte lists the ryzen 5 2600 as a supported cpu, but here is my question: does that mean that it supports it from stock or do could it be that i still need to update the drivers? if yes how do i do it without a screen output? can i just plug the cd in a cd drive and it installs it automaticly? im farily unexperienced in this exact topic

do you have a first gen ryzen chip to update the bios that way? if so, it will make it the easiest fix to the bios issues. 

[Belankar]

Just now, TH3R34P3R said:

do you have a first gen ryzen chip to update the bios that way? if so, it will make it the easiest fix to the bios issues. 

no

[mjbeez46]

the mb will not work with a 2nd gen zen unless you update the bios

[mjbeez46]

amd will send you a "boot kit" if you don't have one but, the catch is you pay post and pay to send it back to them, big F around tho, a local pc shop may be able to help you and do it for you for a small fee, I paid $10 to get mine updated as I also did not have a gen 1 cpu to use to update it. I have a 2600x and an asrock ab350 k4.

[mjbeez46]

fyi the mb site will always list it as "supported" that does not mean "supported out of the box" unfortunately 

 

for a rule of thumb 2nd gen zen is april 2018. any mb manufactured before this does not support it (out of the box)

[Guest]

7 hours ago, Belankar said:

hello,

first of all this is my first time using this forum and im not shure if this is the right thread so excuse me if ive got it wrong.

ive build a new pc for a friend here are the specs:

ryzen 2600

gigabyte gaming motherboard ga-ax370 gaming 3

saphire raedeon rx 580 nitro+ 4gb

8gb corsair vengeance ddr4 2400Mhz and 2x8gb gskill aegis ddr4 3000Mhz (the second one was acidently shipped to us) 

seagate 1tb hdd 

adata su650 240gb ssd

bequiet system power 9 500w

 

so... when i want to start the pc the monitor shows a message 'no signal detected' and the status led from the mainboard lights up on vga.

here is what we've tried:

other ram configurations (with 3 kinds of ram sticks, including some that are working in another pc, in all ram slots).

another graphics card that is definetly working.

we changed the mainboard and got a new one.

the monitor works fine.

ive mounted the graphics card in another pcie slot.

 

the last thing that we didnt change is the cpu.

any help is greatly appreciated, thanks in advance

try ordering a cheap card like a gt 210 or gt 710 to see if its a motherboard issue (or do a bios update)

[mjbeez46]

he already replaced the mb

 

the mb is made before the 2nd gen existed so they cant have the right bios

 

don't waste money just get the bios updated, and things will never be better

[Belankar]

On 12/12/2018 at 10:32 PM, mjbeez46 said:

amd will send you a "boot kit" if you don't have one but, the catch is you pay post and pay to send it back to them, big F around tho, a local pc shop may be able to help you and do it for you for a small fee, I paid $10 to get mine updated as I also did not have a gen 1 cpu to use to update it. I have a 2600x and an asrock ab350 k4.

i will do that thank you