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New MSI GS65 terrible fan whine

KDS-Guy
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I just got my new MSI GS65 and the second it turns on before I even set up windows the CPU fan start screaming. At idle its loud enough to hear over my window ac with closed ear headphones on. I don't want to send it back but I also don't want to void the warranty. any ideas what the issues is or how to fix it? I found blowing though the exhaust make the noise lessen but after turning MSI's cooler boost on the noise returns.

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I'd RMA it.

MAIN PC (Beast) - Asus ROG Crosshair Hero VII WIFI  with BIOS 4703, AMD Ryzen R9 3900XT + Corsair H115i Pro RGB XT Cooling, 32GB G.Skill 3200Mhz 16,18,18,38 1.35v DDR4, Inno3d HerculeZ Design Nvidia GTX 1080 X2 8GB GDDR5,  1 x Samsung U28E590D & 1 x Samsung U32J59XUQ 3840 x 2160 4K, 1 x Samsung Evo 970 Evo Plus NVME PCI-E 1TB, 1 x Samsung Evo 850 250GB, 1 X Sandisk Ultra II SSD 240GB + 2 X 3TB Seagate Barracuda SATA III, 1 x LG BH16NS40 16x BR\DVDRW, ICYBOX IB3740-C31 & ICYBOX IB3640-03,  MZHOU 7 Ports PCIe USB 3.0 Card, 1 x XIAOLO 2.5G Intel I225V Ethernet Card, 2 x UGREEN Hard Drive Enclosure 3.5 inch External SATA Disk Caddy Reader USB 3.0 2.5 3.5 HDD SSD 16TB UASP Case Dock Station With 12V 2A Power Adapter For Windows with 6TB Seagate Barracuda SATA III, Corsair Obsidian 750D Wind Force Edition Case + 5 Corsair ML140 140mm Case Fans, EVGA 750 g3 750w Gold 80+ PSU, Logitech MX Vertical Mouse, Logitech MX Vertical & MX Ergo Trackball Mouse using same USB unifying device, Microsoft Ergonomic Keyboard, Windows 11 Pro x64 Retail, Synology ds215j NAS + 1x3TB WD Reds connected to a 6TB Seagate USB 3.0 Backup Plus Hub, Blue Yeti Microphone, Logitech C922 Pro HD,  Logitech C920 Pro HD, Bit Defender Total Security 2021.

 

Second PC (Cyclops) - MSI 990FXA Gaming, AMD FX 8370 4Ghz, Corsair 16GB Vengeance Red 9-9-9-24 1600Mhz, Arctic Cooling Freezer 13, Asus Strix 1050TI 4GB, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 1 x Samsung Evo 850 250GB, 2 X Seagate Barracuda 2TB, 1 X WD Black 2TB, 1 x ASUS 16x DVDRW, X-Case Eagle III Case, 3 X Corsair AF 120 Case Fans, EVGA 850 G2 80+ Gold + PSU, Logitech MX Master Mouse, Corsair K30 Keyboard, Logitech C920 Webcam, R0DE NT1-A Microphone, Scarlet 212 Audio Interface (Revision 2), Windows 10 Pro X64 Retail, Bit Defender Total Security 2021, 2TB Seagate Expansion USB Hard Drive.

 

Third PC (Old Trustie) - Acer Aspire M3400, OEM Mainboard, AMD FX Athlon II X3 425 2.7Ghz, 16GB Corsair Value 1600Mhz Ram, OEM CPU Cooler, AMD R7 260 2GB GPU, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 2TB Samsung SATA III, 1 X OEM 16X DVDRW, 1 X Acer OEM Case, 1 X Corsair AF120 Case Can, Corsair CX500 Bronze+ CPU, Logitech MX Master Mouse, Corsair K30 Keyboard, Windows 10 Home X64 OEM, Logitech C920 Webcam, Bit Defender Total Security 2021.

 

Printers Include - Canon MG5750, Canon, IP8750,  Canon Pixma Mega tank G5050 & 2 X Samsung Xpress C410W.

 

1 X Zexrow Xbox360 Wired Game Controller.

 

TP Link Archer AX6000 Cable Router Wifi6 with a Virgin Media Hub 4.0 in Modem only mode running 1GB Fibre internet.

 

Samsung Galaxy S21+ 256GB Mobile Phone.

 

Internet Speed.....

https://www.speedtest.net/result/9935039193

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The fan bearings might be off. Not the kind of thing you can fix without voiding your warranty. You should RMA it.

Main PC:

AMD Ryzen 7 5800X • Noctua NH-D15 • MSI MAG B550 Tomahawk • 2x8GB G.skill Trident Z Neo 3600MHz CL16 • MSI VENTUS 3X GeForce RTX 3070 OC • Samsung 970 Evo 1TB • Samsung 860 Evo 1TB • Cosair iCUE 465X RGB • Corsair RMx 750W (White)

 

Peripherals/Other:

ASUS VG27AQ • G PRO K/DA • G502 Hero K/DA • G733 K/DA • G840 K/DA • Oculus Quest 2 • Nintendo Switch (Rev. 2)

 

Laptop (Dell XPS 13):

Intel Core i7-1195G7 • Intel Iris Xe Graphics • 16GB LPDDR4x 4267MHz • 512GB M.2 PCIe NVMe SSD • 13.4" OLED 3.5K InfinityEdge Display (3456x2160, 400nit, touch). 

 

Got any questions about my system or peripherals? Feel free to tag me (@bellabichon) and I'll be happy to give you my two cents. 

 

PSA: Posting a PCPartPicker list with no explanation isn't helpful for first-time builders :)

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thats what i'm thinking ill have to do. its my only working computer now and I leave for school in a month. from what i'm reading about msi and their rma service I wont have it back till i'm already out to school.

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7 hours ago, KDS-Guy said:

thats what i'm thinking ill have to do. its my only working computer now and I leave for school in a month. from what i'm reading about msi and their rma service I wont have it back till i'm already out to school.

It shouldn't take a month, but right now you have no other option. If you get in contact with their RMA department, they'll probably be able to give you a timeline.

Main PC:

AMD Ryzen 7 5800X • Noctua NH-D15 • MSI MAG B550 Tomahawk • 2x8GB G.skill Trident Z Neo 3600MHz CL16 • MSI VENTUS 3X GeForce RTX 3070 OC • Samsung 970 Evo 1TB • Samsung 860 Evo 1TB • Cosair iCUE 465X RGB • Corsair RMx 750W (White)

 

Peripherals/Other:

ASUS VG27AQ • G PRO K/DA • G502 Hero K/DA • G733 K/DA • G840 K/DA • Oculus Quest 2 • Nintendo Switch (Rev. 2)

 

Laptop (Dell XPS 13):

Intel Core i7-1195G7 • Intel Iris Xe Graphics • 16GB LPDDR4x 4267MHz • 512GB M.2 PCIe NVMe SSD • 13.4" OLED 3.5K InfinityEdge Display (3456x2160, 400nit, touch). 

 

Got any questions about my system or peripherals? Feel free to tag me (@bellabichon) and I'll be happy to give you my two cents. 

 

PSA: Posting a PCPartPicker list with no explanation isn't helpful for first-time builders :)

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update: I called best buy (bought it through their website). They said if I send it back with their shipping label as soon as they get it back they'll ship out another brand new one. i'm going to do that, They already emailed me their return shipping label address thing. Hope all goes well. Frustrating getting something so expensive and its broke out the box. I don't think given what i have read online that its msi's fault. more likely UPS I think.

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Update 2: best buy has the absolute best customer service i've delt with. Calling best buy was a pain but I have had worse. Talked to a robot 3 times without getting to a human then the call droped. after calling again I finally got to talk to a human. I'm not sure what her name was but she was kind and very helpful. Where I work I was able to ship out the lap top and easily used ups's website to get the return label. In just a few hours from being scanned and shipped I received an email. A new lap top was already on its way with free 2 day shipping but still some how is set to get here the next day. If you buy an msi lap top I personally from my experience alone would recommend you do it from someone with a good return policy. I never even had to contact msi with how great best buy has been.

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