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KDS-Guy

New MSI GS65 terrible fan whine

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Posted · Original PosterOP

I just got my new MSI GS65 and the second it turns on before I even set up windows the CPU fan start screaming. At idle its loud enough to hear over my window ac with closed ear headphones on. I don't want to send it back but I also don't want to void the warranty. any ideas what the issues is or how to fix it? I found blowing though the exhaust make the noise lessen but after turning MSI's cooler boost on the noise returns.

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I'd RMA it.


MAIN PC (Beast) - Asus ROG Crosshair Hero VII WIFI , AMD Ryzen 7 2700x + Corsair H115i Pro RGB Cooling, 32GB G.Skill 3200Mhz 16,18,18,38 1.35v DDR4, Inno3d HerculeZ Design Nvidia GTX 1080 X2 8GB GDDR5,  2 x Samsung U28E590D 3840 x 2160 4K, 1 x Samsung Evo 970 Evo Plus NVME PCI-E 1TB, 1 x Samsung Evo 850 250GB, 1 X Sandisk Ultra II SSD 240GB + 2 X 3TB Seagate Baracuda SATA III, 1 x LG BH16NS40 16x BR\DVDRW, Corsair Obsidian 750D Windforce Edition Case + 5 Corsair ML140 140mm Case Fans, EVGA 750 g3 750w Gold 80+ PSU, Logitech MX Vertical Mouse, Corsair K55 RGB Gaming Keyboard, Windows 10 Pro x64 Retail, Synology ds215j NAS + 2x3TB WD Reds connected to a 6TB Seagate USB 3.0 Backup Plus Hub, Blue Yeti Microphone, Logitech C922 Pro HD, Webcam Kaspersky Internet Security 2020.

 

Second PC (Cyclops) - MSI 990FXA Gaming, AMD FX 8370 4Ghz, Corsair 16GB Venegence Red 9-9-9-24 1600Mhz, Arctic Cooling Freezer 13, Asus Strix 1050TI 4GB, 1 X Acer 27" Full HD Monitor, 1 X Sandisk Ultra II SSD 240GB, 1 x Samsung Evo 850 250GB, 2 X Seagate Baracuda 2TB, 1 X WD Black 2TB, 1 x ASUS 16x DVDRW, X-Case Eagle III Case, 3 X Corsair AF 120 Case Fans, EVGA 850 G2 80+ Gold + PSU, Logitech MX Master Mouse, Corsair K30 Keyboard, Logitech C920 Webcam, R0DE NT1-A Microphone, Scarlet 212 Audio Interface (Revision 2), Windows 10 Pro X64 Retail, Kaspersky Internet Security 2020, 2TB Seagate Expansion USB Hard Drive.

 

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The fan bearings might be off. Not the kind of thing you can fix without voiding your warranty. You should RMA it.


Always remember the 80/80 rule of project management. That is, the first 80% of the project takes 80% of the time, and the last 20% of the project takes the other 80% of the time.

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Posted · Original PosterOP

thats what i'm thinking ill have to do. its my only working computer now and I leave for school in a month. from what i'm reading about msi and their rma service I wont have it back till i'm already out to school.

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7 hours ago, KDS-Guy said:

thats what i'm thinking ill have to do. its my only working computer now and I leave for school in a month. from what i'm reading about msi and their rma service I wont have it back till i'm already out to school.

It shouldn't take a month, but right now you have no other option. If you get in contact with their RMA department, they'll probably be able to give you a timeline.


Always remember the 80/80 rule of project management. That is, the first 80% of the project takes 80% of the time, and the last 20% of the project takes the other 80% of the time.

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Posted · Original PosterOP

update: I called best buy (bought it through their website). They said if I send it back with their shipping label as soon as they get it back they'll ship out another brand new one. i'm going to do that, They already emailed me their return shipping label address thing. Hope all goes well. Frustrating getting something so expensive and its broke out the box. I don't think given what i have read online that its msi's fault. more likely UPS I think.

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Posted · Original PosterOP

Update 2: best buy has the absolute best customer service i've delt with. Calling best buy was a pain but I have had worse. Talked to a robot 3 times without getting to a human then the call droped. after calling again I finally got to talk to a human. I'm not sure what her name was but she was kind and very helpful. Where I work I was able to ship out the lap top and easily used ups's website to get the return label. In just a few hours from being scanned and shipped I received an email. A new lap top was already on its way with free 2 day shipping but still some how is set to get here the next day. If you buy an msi lap top I personally from my experience alone would recommend you do it from someone with a good return policy. I never even had to contact msi with how great best buy has been.

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