Monitor blank but computer is powered on

[dominick1233]

Hello,

 

I'm at a loss to a problem I've been having with my main gaming PC.

 

When I boot the system up and it brings me to the Windows 10 login screen shortly after that my monitor goes blank almost as if it lost video input from my graphics card however, the whole computer is still powered on and it also refuses to let me manually shut it off by pressing and holding the power button on my computer case. I can usually get past this problem after one or two boot attempts, but each time it fails I have to flick the main power switch on my power supply for each boot attempt which is not ideal.

 

When I can actually get past this problem my computer works fine with the monitors showing input for until I power off the system. My computer also was working fine without this problem for about a year prior and I only seem to have noticed this when I did my most recent Windows 10 fresh install which is also when Microsoft rolled out the new creators update.

 

My computer specifications are as follows:

• - BIOS Version: 3805
• - OS: Windows 10 Pro 64 bit
• - Computer Case: NZXT S340 Elite (White)
• - CPU: Ryzen 7 1700 (OC to 3.7GHZ)
• - CPU Cooler: NZXT Kraken X62 AIO Liquid Cooler
• - Motherboard: ASUS Prime X370-Pro
• - Ram: Galax 16GB Kit (8GB x2) 3600MHZ (DOCP Default of 3200MHZ)
• - GPU: Galax GTX 1070 Exoc Snipr (White)
• - PSU: EVGA SuperNOVA 750 G3 (750W)
• - HDD: Samsung 850 Evo 500GB 2.5 inch SSD, Samsung 850 Evo 250GB 2.5 inch SSD, Samsung Spinpoint F3 1TB Mechanical Drive
• - Misc: NZXT AC-HUEPS-M1 Hue+ (LED Controller) + Two NZXT AER RGB Fans
• - Monitor: Asus VS248H-P (x2 monitors)
• Have various USB devices plugged in (Mouse, Microphone, Keyboard, Speakers)

 

There is no error code I'm aware of for this issue.

I've triple checked cables to make sure everything is plugged in.

tried turning it off and back on for a boot cycle.

Disabling all over-clocks.

Blowing out the system in case of dust build up.

Making sure all drivers are updated, BIOS revision for Ryzen 2nd gen came out on the 17th of this month which I have yet to update to but I had this issue before that as well.

I have set my power settings to Ryzen Balanced and all power saving or hibernate options are turned off.

 

 

[Castdeath97]

Have you tried reinstalling graphics drives? Something tells me it could be related. See if you can find an old GPU somewhere of possible to see if you get the same problem as well.

[PineyCreek]

There's always safe mode.

[dominick1233]

15 minutes ago, Castdeath97 said:

Have you tried reinstalling graphics drives? Something tells me it could be related. See if you can find an old GPU somewhere of possible to see if you get the same problem as well.

I have not tried re-installing graphics drivers (I assume that's what you meant?) and will try that since I just installed the drivers when I did a fresh install.

 

Sadly I don't have another GPU on hand

[Castdeath97]

Just now, dominick1233 said:

I have not tried re-installing graphics drivers (I assume that's what you meant?) and will try that since I just installed the drivers when I did a fresh install.

 

Sadly I don't have another GPU on hand

Aha, keep the thread updated.

[dominick1233]

19 hours ago, Castdeath97 said:

Have you tried reinstalling graphics drives? Something tells me it could be related. See if you can find an old GPU somewhere of possible to see if you get the same problem as well.

Tried re-installing graphics card drivers (clean install from NVIDIA install options) and restarting, unfortunately problem still occurs.

 

This is some weird shit.

[Castdeath97]

1 hour ago, dominick1233 said:

Tried re-installing graphics card drivers (clean install from NVIDIA install options) and restarting, unfortunately problem still occurs.

 

This is some weird shit.

Can you afford to reset windows 10 or recover to an older version?

[dominick1233]

20 hours ago, Castdeath97 said:

Can you afford to reset windows 10 or recover to an older version?

I actually just tried that last night with a copy of windows 10 that was pre-creators update (thank god I have like 10 USB OS installers) no dice.

 

Whats the likelihood it could be a problem with PSU? something like a voltage fluctuation

[Castdeath97]

17 hours ago, dominick1233 said:

I actually just tried that last night with a copy of windows 10 that was pre-creators update (thank god I have like 10 USB OS installers) no dice.

 

Whats the likelihood it could be a problem with PSU? something like a voltage fluctuation

Why would it affect the display and the not actual computer then? Still makes no sense.

[dominick1233]

On 4/24/2018 at 1:27 PM, Castdeath97 said:

Why would it affect the display and the not actual computer then? Still makes no sense.

True I would expect the whole computer to have problems if it was a voltage problem.

 

I'm not sure what else to do or try

[Combat_Killer]

3 hours ago, dominick1233 said:

True I would expect the whole computer to have problems if it was a voltage problem.

 

I'm not sure what else to do or try

You have a 1070, so have you tried different ports on the card? Could be a faulty port or cable.

But this sounds like perhaps the GeForce software is hanging when its trying to load, i would perhaps contact NVidia's live chat and get them to connect to your PC to fix it, thats what i do. The way i see it, why should you be spending your time and money on troubleshooting problems like this, they take enough money from already make them earn their $$$.

 

I had a similar problem, but once they uninstalled Geforce and reinstalled it, it seemed to work after that.

[dominick1233]

On 4/25/2018 at 9:34 PM, Combat_Killer said:

You have a 1070, so have you tried different ports on the card? Could be a faulty port or cable.

But this sounds like perhaps the GeForce software is hanging when its trying to load, i would perhaps contact NVidia's live chat and get them to connect to your PC to fix it, thats what i do. The way i see it, why should you be spending your time and money on troubleshooting problems like this, they take enough money from already make them earn their $$$.

 

I had a similar problem, but once they uninstalled Geforce and reinstalled it, it seemed to work after that.

I have two monitors connected and had some spare cables to try in the four connection ports for the GPU (1 HDMI + 3 DP) and didn't matter what combination of port or cable I tried I was able to replicate the problem.

 

I tried booting into safe mode per recommendation of a previous poster here to try and determine if this is a hardware or software problem and in safe mode I didn't seem to have the problem.

 

Just today I was uninstalling some software that I know has some hardware dependencies (because why not) and after removing NZXT's CAM Software and restarting once I didn't seem to have this problem for at least two boot attempts (haven't had to reboot since).

 

I will contact NVIDIA as you mentioned if I see this shit happen again as I re-boot the system from normal use.

 

I'm honestly surprised that it seems CAM was causing this problem, although I can't really say anything conclusive for right now.

[Combat_Killer]

On 28/04/2018 at 7:04 PM, dominick1233 said:

I have two monitors connected and had some spare cables to try in the four connection ports for the GPU (1 HDMI + 3 DP) and didn't matter what combination of port or cable I tried I was able to replicate the problem.

 

I tried booting into safe mode per recommendation of a previous poster here to try and determine if this is a hardware or software problem and in safe mode I didn't seem to have the problem.

 

Just today I was uninstalling some software that I know has some hardware dependencies (because why not) and after removing NZXT's CAM Software and restarting once I didn't seem to have this problem for at least two boot attempts (haven't had to reboot since).

 

I will contact NVIDIA as you mentioned if I see this shit happen again as I re-boot the system from normal use.

 

I'm honestly surprised that it seems CAM was causing this problem, although I can't really say anything conclusive for right now.

Sorry for late reply.

 

It wouldnt surprize me that it could be that, i had just recently downloaded the latest driver and it blacked out my second monitor thats powered by a 630 GPU, i noticed that the NVidia software wasnt reconizing my gpu, so after about 10mins of troubleshooting i decided to contact NVidia support live chat. It turns out that the driver update is having issues and they told me to wait for the next update to come and dont use this latest drivers.

 

So ya, as it turns out that i feel downloading their drivers is like gambling, when you download the latest driver its either going to work or its not. i have never ever needed to contact support from win2000 to win7, but since running win10 i have needed to contact NVidia about roughly 6-8 times just for random dum shit.

I think NVidia doesnt truely care about quality anymore and because they are a massive corporation now they dont care for their customers, which is why i dont spend more then roughly 20mins troubleshooting things anymore i just contact them cause im sick and tired of the headaches.

[dominick1233]

12 hours ago, Combat_Killer said:

Sorry for late reply.

 

It wouldnt surprize me that it could be that, i had just recently downloaded the latest driver and it blacked out my second monitor thats powered by a 630 GPU, i noticed that the NVidia software wasnt reconizing my gpu, so after about 10mins of troubleshooting i decided to contact NVidia support live chat. It turns out that the driver update is having issues and they told me to wait for the next update to come and dont use this latest drivers.

 

So ya, as it turns out that i feel downloading their drivers is like gambling, when you download the latest driver its either going to work or its not. i have never ever needed to contact support from win2000 to win7, but since running win10 i have needed to contact NVidia about roughly 6-8 times just for random dum shit.

I think NVidia doesnt truely care about quality anymore and because they are a massive corporation now they dont care for their customers, which is why i dont spend more then roughly 20mins troubleshooting things anymore i just contact them cause im sick and tired of the headaches.

While I completely agree on the part of NVIDIA's drivers being very inconsistent if not buggy sometimes, I've been running my system without the aforementioned problem for about a week now without any re-occurrence so at this point I'm pretty darn sure it was the NZXT C.A.M Software causing problems. Why? I'm not sure and it sucks because I'm using some RGB components of their hardware and now I can't control it, its better to have a working computer though.

 

TLDR CAM Sucks