New Eluktronics Laptop Overheating (High Idle temps, less than 1 month old)

[TadMonty]

Eluktronics Brand

i7-7700k

gtx 1050ti

8gb ram

SSD

 

My new performance laptop is just about a month old and is experiencing some nasty temps, even by laptop standards. At rest, I see idle temps at 50c+ regardless of what processes are running. Here is my complete idle temps, this is 10 minutes after booting up. I play League of Legends and Battlegrounds on it, Word for reports and general web browsing. LoL will get it up to to the 80s, Word and web browsing will get it to the mid-high 60s, and Battlegrounds WILL FRY IT! It has overheated to the point of bluescreen/shutdown twice now, with temp reaching 95c+ in all 4 cores. The first time this happened I thought it was a fluke, so I pushed it on. The second time I felt the bottom was searing so I ran CoreTemp just to see and low and behold, 90c+ in all cores during Battlegrounds. I was close to the end of a game so I played it out. As soon as the game ended and I returned to the main menu, the laptop shutdown due to temps.

Graphics are set to GPU, not on-board, max CPU% is set to 93 and I am still getting this high of temps, even at idle.

 

I AM sending this in for maintenance because I should not have this issue at all with an expensive, performance laptop.

 

What can I do before I send out to try and settle this issue? I was told it would be checked out and have new paste applied but I feel that it is more than just a poor paste job on the chip. Depending on their response, I will attempt to get a refund. I wanted to try a new brand (away from my reliable Asus) and I am somewhat disappointed with Eluktronics, at the moment.

 

Any and all help, prior to me shipping this thing back for a checkup after only a month, is greatly appreciated.

[The Sloth]

poor thermal control is normal in a gaming laptop

you can 

clean out your fans

replace thermal paste

reinstall windows 

[TadMonty]

Just now, nerdslayer1 said:

poor thermal control is normal in a gaming laptop

you can 

clean out your fans

replace thermal paste

reinstall windows 

I understand that laptops, especially gaming ones, have near piss-poor circulation but I feel that even this is high. I am not 100% positive if I can open it up, without voiding any warranty that is. Fans and ports are all clear, used a can of compressed air and had little nothing come out, not even dust.

 

I am definitely leaning towards either a poor thermal paste job or a system error of sorts. Some boots will have it low, some have it really high in temps. 

 

Any ideas on what I can do settings wise before I ship her out to try and deal with the heat, or just ship her out?

[The Sloth]

Just now, TadMonty said:

I understand that laptops, especially gaming ones, have near piss-poor circulation but I feel that even this is high. I am not 100% positive if I can open it up, without voiding any warranty that is. Fans and ports are all clear, used a can of compressed air and had little nothing come out, not even dust.

 

I am definitely leaning towards either a poor thermal paste job or a system error of sorts. Some boots will have it low, some have it really high in temps. 

 

Any ideas on what I can do settings wise before I ship her out to try and deal with the heat, or just ship her out?

 

backup your data and hope for the best 

[TadMonty]

Just now, nerdslayer1 said:

backup your data and hope for the best 

Figured as much. I honestly may just shoot for a refund at this point unless they do a complete look over and reinstall Windows from scratch. I have a feeling the laptop shell is just not air-rated enough to handle the i7 and 1050.