Ram in either of B slots wont boot

[NicNash]

Both stick work if i put them in slots 'a'  but if i put either in slot 'b' it fails

G.Skill Ripjaws 32GB (2 x 16GB) DDR4-3600 PC4-28800 CL16 Dual Channel Desktop Memory Kit F4-3600C16D-32GVKC

MB is TUF-GAMING-x570

CPU 3900x if needed

its on the qualified ram list for my mb https://www.asus.com/us/Motherboards/TUF-GAMING-X570-PLUS-WI-FI/HelpDesk_Download/

 

I should note that it stays yellow which means dram issue.  it will stay that way indefinitely (also with fans maxed out), until i long press the power button

https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/TUF_GAMING_X570-PLUS_WI-FI/E15236_TUF_GAMING_X570-PLUS_WI-FI_UM_WEB_060319.pdf

 

I've read that sometimes

• pins are bent.  They are not (took entire cpu off and checked)
• Cooler is on too tight, i've tried loosening it, still fails 

I've tried all combinations of ram orientation.

I have the latest bios (1405, pain in the ass by the way)(updating it DID allow me to increase ram speed) it seems to be setting it to 2133 instead of 3600 for some reason?

I have tried lowering the ram speed to slow and then putting one in the 'b' slot.

 

I had the idea maybe the m.2 drive location matters?  im in the _1 slot now.

Seems strange that both of those would be bad.  is there a bios setting?

 

Any ideas / theories?

 

Similar problems threads

https://community.amd.com/thread/243732

https://forum-en.msi.com/index.php?topic=266661.0  msi board tho

 

[Constantin]

Dual chanel RAM should go in DIMM A2 and B2

9 minutes ago, NicNash said:

it seems to be setting it to 2133 instead of 3600 for some reason?

2133Mhz will cause you comparability issue as AMD and RAM have a very sensitive comparability issue

[NicNash]

correct, they should, but putting one in either b wont boot (stays stuck on dram issue)

 

About the 2133Mhz is when i set DOCP profile to 3600, thats what shows up everywhere (and works correctly, even in windows), except in the bios main screen it still says G-skill 16384MB 2133MHz.  not sure if that is a big deal or not.

Even if you go to the 'main' tab in advanced it will show the proper speed (3600).  maybe thats just what the ram has 'named' itself somehow? As i have yet to see that change

 

Also if i set it specifically to 2133 with docp, both in the a slots, it will boot fine.

 

[Guest]

Saw the other thread you pulled up. Was an interesting solution. However, you have the same bios installed v1405.

 

You can try something 50% chance. Either this works or it doesn't.

 

Shut board down clear cmos. 

Install stick into slot A1. 

Enter bios, set all defaults save restart.

Re-Flash bios to v1405.

Once done flashing, and goes into bios via F1 setup, set all defaults and power off and clear cmos again.

Before powering back on, put the 2 memory sticks into slots A2 and B2 and cross your fingers.

 

 

[NicNash]

12 hours ago, ShrimpBrime said:

Re-Flash bios to v1405.

 

For whatever reason It wont let me EZ Update from a usb stick (or from a file on ssd) it always says 'Selected file is not a proper BIOS!'.  As seeing in manual (3-1) naming it to tgx570pw makes no difference.

 

If i download it using the internet setting in EZ Update it says 'up to date' (this is originally how i updated it)

 

Something else i noticed in manual Page viii doesnt list ddr4-3600  for gen 3... not sure if that Really matters or not... esp since its on qualified list.

 

 

I heard people rebuilding system somehow made it work.  i did that outside of the case, and same problem.

[Guest]

In the update instructions you will read that may have to change the bios file name when using usb.

[NicNash]

i kinda fixed it, went and got a gigabyte x570 Aorus Elite Wifi!  actually worked on first try!  This mb had Wayyy fewer issues, actually none that i can think of.

 

It even booted from the m.2 drive i had setup on the tuf gaming mb.

 

I want to note that on the tuf gaming x570-plus wifi i had a few issues

• hard issue installing Windows.  Loading it worked, but then it sayd i had to reinstall (i had to load wifi drivers???!?! before/during the install of windows).  Apparently thats critical and was missing
• b ram slots didnt work.  tried rebuilding cpu, easing off heatsink, updating bios, lowering timing.  maybe its something i did to it?
• updating bios wouldnt work except through the internet, including trying name changes (maybe i didn't capitalize?)

 

[Arrogath]

1 hour ago, NicNash said:

i kinda fixed it, went and got a gigabyte x570 Aorus Elite Wifi!  actually worked on first try!  This mb had Wayyy fewer issues, actually none that i can think of.

 

It even booted from the m.2 drive i had setup on the tuf gaming mb.

 

I want to note that on the tuf gaming x570-plus wifi i had a few issues

• hard issue installing Windows.  Loading it worked, but then it sayd i had to reinstall (i had to load wifi drivers???!?! before/during the install of windows).  Apparently thats critical and was missing
• b ram slots didnt work.  tried rebuilding cpu, easing off heatsink, updating bios, lowering timing.  maybe its something i did to it?
• updating bios wouldnt work except through the internet, including trying name changes (maybe i didn't capitalize?)

 

honestly, I kind of wonder if you had a mobo with a dead on arrival ram slot or something. I've had a pretty good experience with Asus boards for the most part, but one of my friends had an entire memory channel die on their board not too long ago on a z97 board