Why am i getting black screen restarts.

[The Torrent]

I thought my board does not support above 3200 mhz but it does for ryzen 3rd. latest memory QVL is downloaded.

ive got corsair 3600mhz ram 2x8gb.

asus b450 f mobo

ryzen 3600

 

why am i getting black screen restarts. Memtest isn't finding anything. happens when i run games about once a week mostly in rainbow 6 siege, but happened in other games too.

 

Just back screen all rgb stays on monitor turns off, fans ramp up, windows loads up, pc returns to normal.

 

Thanks look forward to your help.

[TheGlenlivet]

15 minutes ago, The Torrent said:

I thought my board does not support above 3200 mhz but it does for ryzen 3rd. latest memory QVL is downloaded.

ive got corsair 3600mhz ram 2x8gb.

asus b450 f mobo

ryzen 3600

 

why am i getting black screen restarts. Memtest isn't finding anything. happens when i run games about once a week mostly in rainbow 6 siege, but happened in other games too.

 

Just back screen all rgb stays on monitor turns off, fans ramp up, windows loads up, pc returns to normal.

 

Thanks look forward to your help.

This happened only after you updated bios and set your ram speed to 3600?

How did you set the speed that high?  XMP?

[Palden]

Check for BIOS updates, a lot of people lately have had the same issue and a bios update fixed it

[The Torrent]

1 minute ago, Palden said:

Check for BIOS updates, a lot of people lately have had the same issue and a bios update fixed it

How? I dont have a usb stick near me anywhere is there a way to do it without a usb stick??

 

2 minutes ago, TheGlenlivet said:

This happened only after you updated bios and set your ram speed to 3600?

How did you set the speed that high?  XMP?

the amd version dohc or whatever its called. but yea memory profile. 1.35v cl18 3600 i believe it is, its corsair vengeance.

[Palden]

Yeah, most Asus boards have a BIOS flashback feature where you can load the BIOS onto a usb and plug it in a specific port that will be marked on the MOBO. After that, there's a button in the back that when you press it, it'll load the BIOS off the stick.

[TheGlenlivet]

28 minutes ago, The Torrent said:

the amd version dohc or whatever its called. but yea memory profile. 1.35v cl18 3600 i believe it is, its corsair vengeance.

If you disable the ram change and put it back to stock, does the issue go away?

[The Torrent]

1 hour ago, TheGlenlivet said:

If you disable the ram change and put it back to stock, does the issue go away?

not tried will have to try.

[The Torrent]

On 10/16/2019 at 6:17 PM, TheGlenlivet said:

If you disable the ram change and put it back to stock, does the issue go away?

After disabling clock for last however longs its been almost a month, can confirm no blackscreen restarts. 

 

So what could the problem be??

[TheGlenlivet]

1 minute ago, The Torrent said:

After disabling clock for last however longs its been almost a month, can confirm no blackscreen restarts. 

 

So what could the problem be??

The RAM isn't stable at 3600.  Could be the board, could be the RAM.  Try and manually set the Voltage toe 1.4 and see if that solves the issue.  I had a similar issue with 3600 ram on x399 and setting it to 3400 and 1.4v solved it.

[The Torrent]

19 hours ago, TheGlenlivet said:

The RAM isn't stable at 3600.  Could be the board, could be the RAM.  Try and manually set the Voltage toe 1.4 and see if that solves the issue.  I had a similar issue with 3600 ram on x399 and setting it to 3400 and 1.4v solved it.

will it void warranty?

i can probably just get the ram replaced if the ram is the problem through warranty.

[TheGlenlivet]

3 minutes ago, The Torrent said:

will it void warranty?

i can probably just get the ram replaced if the ram is the problem through warranty.

1.4v won't hurt the ram.  DDR4 can handle that voltage all day.

If you want to try new RAM then go for it, but they may try and say the issue is not with them, it's something else in the system.

[The Torrent]

1 minute ago, TheGlenlivet said:

1.4v won't hurt the ram.  DDR4 can handle that voltage all day.

If you want to try new RAM then go for it, but they may try and say the issue is not with them, it's something else in the system.

i bought mobo from same place so might give them a call at some point.

Will try 1.4v if i can figure out how to change it.

[TheGlenlivet]

Just now, The Torrent said:

i bought mobo from same place so might give them a call at some point.

Will try 1.4v if i can figure out how to change it.

You'll probably have to get an RMA from the manufaturer, not the store you bought it from.

In the BIOS look for something about DDR4 voltage.  It should be 1.35v under the XMP profile and 1.2 under the stock settings.  Change that to 1.4, save and reboot.  

If it still crashes then returning/RMAing it is your best bet.

Good luck.

[The Torrent]

On 11/8/2019 at 5:42 PM, TheGlenlivet said:

You'll probably have to get an RMA from the manufaturer, not the store you bought it from.

In the BIOS look for something about DDR4 voltage.  It should be 1.35v under the XMP profile and 1.2 under the stock settings.  Change that to 1.4, save and reboot.  

If it still crashes then returning/RMAing it is your best bet.

Good luck.

been using 1.4v, just got a black screen restart while playing black ops