Laptop boot help

[monjessenstein]

Hey everyone, need some help with this one.

I'm helping out someone with their laptop, yet at the boot up screen it stays stuck on the fujitsu logo (a fujitsu laptop). I've tried changing the boot order so windows goes first, but that just results in a black screen exiting the BIOS. Any help yould be appreciated!

 

[monjessenstein]

Also, the disk activity light is fully on and stays so, It hink it's a hdd but not sure since I can't hear the disk.

[Stormseeker9]

8 minutes ago, monjessenstein said:

Hey everyone, need some help with this one.

I'm helping out someone with their laptop, yet at the boot up screen it stays stuck on the fujitsu logo (a fujitsu laptop). I've tried changing the boot order so windows goes first, but that just results in a black screen exiting the BIOS. Any help yould be appreciated!

 

So the pc won’t boot into windows anymore if I understand correct?

 

if the files on the laptop aren’t import, do a fresh install of W10

[monjessenstein]

I'd love to, but I can't even get the dystem to launch the hdd heck program from my usb stick, have no idea how I would install a fresh copy of windows.