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rounakr94

Sorry state of RMA of Asus

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What do you expect from this post? Everybody feeling sad for you?

Just message the asus support and they will take care of this what might be a shipping damage.

 

Btw. they did not send you a broken capacitor. This is a GPU with a broken solder joint. 😉

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On 7/10/2019 at 6:47 AM, BleachedFur said:

we get it, you have a redmi note 5

 

that looks easy to fix if you have a soldering iron

That's a little besides the point, it's not something you should have to fix. Especially on an RMA. 

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On 7/11/2019 at 5:15 PM, Mutoh said:

That's a little besides the point, it's not something you should have to fix. Especially on an RMA. 

True - but accidents happen. It could well have happened during shipping, for example. The OP simply needs to contact ASUS with the image provided, and they'll sort it out for him ASAP.


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Posted · Original PosterOP
2 hours ago, dalekphalm said:

True - but accidents happen. It could well have happened during shipping, for example. The OP simply needs to contact ASUS with the image provided, and they'll sort it out for him ASAP.

I have contacted the Service Manager and he himself was shocked that how did this part even pass through the "strict" QC test. Apart from that I also think that this was at somepoint a item damaged during shipping and Asus carelessly put it in the bin for RMA replacement without checking it.

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6 minutes ago, rounakr94 said:

I have contacted the Service Manager and he himself was shocked that how did this part even pass through the "strict" QC test. Apart from that I also think that this was at somepoint a item damaged during shipping and Asus carelessly put it in the bin for RMA replacement without checking it.

Well, ASUS and MSI are known for the horrid RMA departments/customer service.  This is why I usually avoid both of them.


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4 hours ago, rounakr94 said:

I have contacted the Service Manager and he himself was shocked that how did this part even pass through the "strict" QC test. Apart from that I also think that this was at somepoint a item damaged during shipping and Asus carelessly put it in the bin for RMA replacement without checking it.

As long as they send out a replacement quickly, I'd say no harm.


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* Intel i7-4770K * ASRock Z97 Anniversary * 16GB RAM * 750w Seasonic Modular PSU *

* Crucial M4 128GB SSD (Primary) * Hitachi 500GB HDD (Secondary) *

* Gigabyte HD 7950 WF3 * SATA Blu-Ray Writer * Logitech g710+ * Windows 10 Pro x64 *

 

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