Jump to content

Anyone know how to get Logitech to stop dodging an RMA request?

Xathian
By Xathian
in Peripherals
 Share
Posted

I have a G400s, and after a year and a half its microswitch in the left button is failing, typical thing that failing switches usually do, randomly registering several rapid clicks on a single click or when trying to hold down the click.

 

I've been trying to get an RMA since I have over a year left on the warranty but the CS reps just keep running me in circles telling me to change the windows double click speed and try unplugging/replugging the mouse in, etc. I am starting to get mad.

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

Have you tried to send it through shop? The person you are dealing with isn't very well trained.

^^^^ That's my post ^^^^
<-- This is me --- That's your scrollbar -->
vvvv Who's there? vvvv

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

I always thought Logitech support was awesome. I once had a small problem with my G500, which got fixed after restarting my PC, so a really small annoying thingy, definitely not worth to RMA. I contacted Logitech support via live chat, explained it, 3 days later I recieved a brand new mouse in the mailbox.

CPU: Core i5 4690k                                                   Motherboard: Gigabyte Z97M                     RAM: 16GB HyperX Fury Red                             

GPU: RX 580                                                             Storage: Sandisk Ultra II 240GB                  PSU: Seasonic M12II Evo 520W

Case: NZXT S340 red/black                                      Case lighting: NZXT Hue+                          Mouse: Logitech G502

Cooling: Cooler Master Hyper212 Evo                     Operating system: Windows 10 64-bit

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Peripherals

×