I need help with my computer

[drake19899]

 

I am creating this because my cousin is having the issue where there is an image stuck on his monitor when the computer is on

this started when he was watching a show on Netflix and now the frame from the tv is stuck on his screen

[BlueChinchillaEatingDorito]

3 minutes ago, drake19899 said:

 

I am creating this because my cousin is having the issue where there is an image stuck on his monitor when the computer is on

this started when he was watching a show on Netflix and now the frame from the tv is stuck on his screen

You mean the computer freezes and is unresponsive? 

[moderategamer]

8 minutes ago, drake19899 said:

 

I am creating this because my cousin is having the issue where there is an image stuck on his monitor when the computer is on

this started when he was watching a show on Netflix and now the frame from the tv is stuck on his screen

Did you turn it off and then on again lol

[drake19899]

sort of the screen is always on an image of the show he was watching but I think it might have just been a bad ssd and am trying that now 

 

 

 

 

[drake19899]

Just now, moderategamer said:

Did you turn it off and then on again lol

triedl everything from off and on to resetting the cmos

[moderategamer]

Just now, drake19899 said:

triedl everything from off and on to resetting the cmos

Oh that is weird 

[drake19899]

7 minutes ago, BlueChinchillaEatingDorito said:

You mean the computer freezes and is unresponsive? 

sort of the screen is always on an image of the show he was watching but I think it might have just been a bad ssd and am trying that now 

 

[drake19899]

Just now, moderategamer said:

Oh that is weird 

yeah I don't know whats going on so I am trying reinstalling windows on my hybrid drive

 

 

[BlueChinchillaEatingDorito]

Just now, drake19899 said:

sort of the screen is always on an image of the show he was watching but I think it might have just been a bad ssd and am trying that now 

 

Show us a picture. From how you describe it, I'm leaning towards screen burn in on the display itself. 

[drake19899]

Just now, BlueChinchillaEatingDorito said:

Show us a picture. From how you describe it, I'm leaning towards screen burn in on the display itself. 

no I tried the monitor with some other stuff and it worked and I don't currently have a picture because I am in the middle of reinstalling windows

[moderategamer]

I'm confused does the image display as soon as the system is powered on or do you get bios and boot screen? if it happens immediately then the system is dead.

[drake19899]

believe it was a soon as the system turned on but as soon as I plugged in another monitor it said repairing windows and then said it could not be repaired so I began reinstalling windows 10

[drake19899]

4 minutes ago, moderategamer said:

I'm confused does the image display as soon as the system is powered on or do you get bios and boot screen? if not then the system is dead.

believe it was a soon as the system turned on but as soon as I plugged in another monitor it said repairing windows and then said it could not be repaired so I began reinstalling windows 10

[moderategamer]

1 minute ago, drake19899 said:

believe it was a soon as the system turned on but as soon as I plugged in another monitor it said repairing windows and then said it could not be repaired so I began reinstalling windows 10

Ah well good luck anyway

[BlueChinchillaEatingDorito]

3 minutes ago, drake19899 said:

believe it was a soon as the system turned on but as soon as I plugged in another monitor it said repairing windows and then said it could not be repaired so I began reinstalling windows 10

I feel like you're not shutting down your PC and instead just putting it to sleep mode. Hold the power button for at least 5-10 seconds. If the image still persists, flip the switch on the PSU. 

[moderategamer]

Just now, BlueChinchillaEatingDorito said:

I feel like you're not shutting down your PC and instead just putting it to sleep mode. Hold the power button for at least 5-10 seconds. If the image still persists, flip the switch on the PSU. 

\he removed the CMOS so he must have powered down.

[BlueChinchillaEatingDorito]

Just now, moderategamer said:

\he removed the CMOS so he must have powered down.

At this point I'm not assuming anything since we're both confused as to what is going on. It's possible he removed the CMOS battery while the system was sleeping. Some systems can look like they're turned off when in reality they're just in sleep mode (i.e. all lights and fans are off). 

[drake19899]

1 minute ago, BlueChinchillaEatingDorito said:

I feel like you're not shutting down your PC and instead just putting it to sleep mode. Hold the power button for at least 5-10 seconds. If the image still persists, flip the switch on the PSU. 

yeah I had my cousin do that and then un plug the psu from the wall and again turn on the pc to drain the power and then had him take out the cmos for about 5-10 mins to make sure the coms was reset and had him plug it back in and only when he plugged in a second display was he able to have the pc show a different picture but it said thatth windows needed to be repaired so he did that and then he started to reinstall windows on a different drive

[BlueChinchillaEatingDorito]

1 minute ago, drake19899 said:

yeah I had my cousin do that and then un plug the psu from the wall and again turn on the pc to drain the power and then had him take out the cmos for about 5-10 mins to make sure the coms was reset and had him plug it back in and only when he plugged in a second display was he able to have the pc show a different picture but it said thatth windows needed to be repaired so he did that and then he started to reinstall windows on a different drive

If it's showing an image from a TV show during the BIOS POST, then you either have an extremely messed up board (even then, I have never heard of anything like this) or your display is messed up (again, never heard of displays essentially being stuck on one image that is not the result of burn in). Honestly at this point, unless I can see the system actually booting, I really don't know where to start on this one. Many things just seemingly don't make sense here. 

[drake19899]

2 minutes ago, BlueChinchillaEatingDorito said:

If it's showing an image from a TV show during the BIOS POST, then you either have an extremely messed up board (even then, I have never heard of anything like this) or your display is messed up (again, never heard of displays essentially being stuck on one image that is not the result of burn in). Honestly at this point, unless I can see the system actually booting, I really don't know where to start on this one. Many things just seemingly don't make sense here. 

yeah I asked because I do spend most of my day building pcs and I had never seen anything like this but I got my cousin to reinstall windows on to a hybrid drive until I can get my hands on the computer and fix it

[drake19899]

5 minutes ago, BlueChinchillaEatingDorito said:

If it's showing an image from a TV show during the BIOS POST, then you either have an extremely messed up board (even then, I have never heard of anything like this) or your display is messed up (again, never heard of displays essentially being stuck on one image that is not the result of burn in). Honestly at this point, unless I can see the system actually booting, I really don't know where to start on this one. Many things just seemingly don't make sense here. 

actually my cousin just had the same issue after reinstalling windows 10 so I actually have no idea what is going on he is going to send me as video of it booting up

[drake19899]

this is what happend

12 minutes ago, BlueChinchillaEatingDorito said:

If it's showing an image from a TV show during the BIOS POST, then you either have an extremely messed up board (even then, I have never heard of anything like this) or your display is messed up (again, never heard of displays essentially being stuck on one image that is not the result of burn in). Honestly at this point, unless I can see the system actually booting, I really don't know where to start on this one. Many things just seemingly don't make sense here. 

this is what happens

[circeseye]

ok reading then seeing this even after a win reinstall is flabbergasting.
 

[drake19899]

Just now, circeseye said:

ok reading then seeing this even after a win reinstall is flabbergasting.

did you watch the video?

 

[circeseye]

Just now, drake19899 said:

did you watch the video?

 

yea i did...this is nothing i have ever seen

i mean since nothing else shows could it be the video card is whats doing it?