Drive not detected / broken

[Propphet]

Hey there,

So i got an seagate drive an ST1000NM0011

1 tb all the good stuff but it for some reason doesnt get detected

i only see the drive letter, the drive spins up but gets really hot how can i recover the info from this disk?

i do not mind paying. 

[seagate_surfer]

Hello Propphet,

 

You can use Seatool to determine the drive health: https://www.seagate.com/la/es/support/downloads/seatools/

 

If still under warranty, we will be willing to validate your warranty and give you a replacement. We also have a recovery service enabled, you can contact them in case you are interested: https://www.seagate.com/services-software/recover/

[Propphet]

14 minutes ago, seagate_surfer said:

Hello Propphet,

 

You can use Seatool to determine the drive health: https://www.seagate.com/la/es/support/downloads/seatools/

 

If still under warranty, we will be willing to validate your warranty and give you a replacement. We also have a recovery service enabled, you can contact them in case you are interested: https://www.seagate.com/services-software/recover/

Hello and thanks for this answer 

Sadly it didn't recover or fix my drive though, both tools just crash and hang until they stop working.
I got this drive this summer as a replacement for my old crappy drive that I used for storage.

My other Seagate drives are running fine in raid 0 for the past 3 years not sure why this happened to this one.

Could it get overused? It was hit hard almost every day with video editing.

If u think I got a chance I would love to hit up the recovery service, and for sure if its coverd.

 

[seagate_surfer]

You can check with our warranty department, they will gladly assist you with the following steps: https://www.seagate.com/support/warranty-and-replacements/

[Propphet]

8 minutes ago, seagate_surfer said:

You can check with our warranty department, they will gladly assist you with the following steps: https://www.seagate.com/support/warranty-and-replacements/

Hmm it says that the warranty ended 21 april 2015 but thats way before i got the drive or did someone already use my serial to get a drive repaired?

[Pickles von Brine]

Drives don't really get repaired (well refurbished but that is a whole other story depending on what the issue is). Did you buy the drive used? If not, contact Seagate's customer support and supply them with a proof of purchase. 

 

Drives die from many things. Mainly it is just age, wear and tear on the components, thermal cycling of the platter material and weakening of parts of it holding a magnetic charge. Sometimes they experience firmware issues because they start to die, drive firmware doesn't know what to do and ends up getting bricked. Love it when the translator breaks on a seagate drive because there are too many reallocated sectors. Fun times trying to recover from that one. 

 

Average life span of a drive is 3-5 years and some can just give you no warning before failing. 

 

Was there anything important you needed off this drive? Also, instead of using Seatools have you tried just using HDTune to see if it can at least read the smart data on the drive? If it cannot read smart then drive is in really bad shape. 

 

The fact the drive is even being seen in windows gives it a chance for recovery. 

 

DriveSavers and SalvageData are both fantastic companies. I use to work for the latter one as a recovery engineer. 

[seagate_surfer]

Thanks for the info @Lord Xeb, we do validate our warranties based on purchase dates, so if a customer has a valid proof of purchase, most likely we will be able to help! Regarding third party tools, we prefer to use tools created by the manufacturer because other ones may not read the algorithm the same way official tools do, and result on numbers not as accurate.

 

@Propphet we encourage you to get in touch with technical support, submit your proof of purchase for consideration, if your case meets the warranty criteria, we will gladly continue with an RMA on your drive. 

[Pickles von Brine]

3 hours ago, seagate_surfer said:

Thanks for the info @Lord Xeb, we do validate our warranties based on purchase dates, so if a customer has a valid proof of purchase, most likely we will be able to help! Regarding third party tools, we prefer to use tools created by the manufacturer because other ones may not read the algorithm the same way official tools do, and result on numbers not as accurate.

 

@Propphet we encourage you to get in touch with technical support, submit your proof of purchase for consideration, if your case meets the warranty criteria, we will gladly continue with an RMA on your drive. 

@seagate_surfer That I understand but HDTune is reliable enough to tell you if a drive is either failing, had some past traumatic experiences (G-Sense) or if there is something else going on. SMART is a standardized so most programs that read smart can read it off a drive rather accurately. The only thing that HDTune cannot do is read manufacturer specific smart values. 

 

However, things like Reallocated sectors, pending reallocated sectors, uncorrectable reallocated sectors, temp, g-sense, End-To-End errors, seek error rate and power on hours are easily read by HDTune and is accurate. I have tested this myself using Seatools, HDTune, CrystalDiskInfo, and the PC3000 from AceLabs made to do recoveries from hard drives. FYI, the PC3000 is what Seagate uses in their data recovery lab too.