Cpu thermal throttling at every temperature when charging.

[kevinisbeast707]

So just in the past day, whenever I plug my Acer spin 5 13.3 into a power source, it immediately enters a thermal throttling state even though cpu temperatures can be in the 40's. When removing the cable again then it resumes its normal operation. It throttles down to about 400Mhz most of the time and it is really annoying as I would like to use my laptop while charging. I've tried changing the power limits, turbo times, voltages, power plan settings, removing xtu, disabling intel virtualization and the voltage monitoring in the bios (which made it show in windows that the cpu was turboing normally but in xtu it was still being throttled and in cinebench, instead of the usual 535ish it is now getting 176. Idk what to do I've tried everything but a windows reset which I'm sure will inexplicably be the answer but just wondering if anybody else had some insight. I'll post what Intel xtu is saying and the cinebench scores just for verification. 

Also the reason it's showing such a high turbo in xtu is because I disabled the voltage monitoring thing in bios so it is actually throttling it which is evidence by the fact that it doesn't go above 5w ever for power draw.

Edited October 3, 2018 by kevinisbeast707

[Jurrunio]

how high does that temperature go? It does say it's thermal throttling.

[kevinisbeast707]

15 minutes ago, Jurrunio said:

how high does that temperature go? It does say it's thermal throttling.

It won't go past about 80 when using the gpu and cpu for gaming because the cpu is already being throttled to oblivion. But in normal desktop tasks it'll have peaks at around 60 degrees but just never boost past 400Mhz...

[genexis_x]

I would say it's faulty. Something's broken, software or hardware or both. RMA it

[kevinisbeast707]

On 10/3/2018 at 12:54 AM, GeneXiS_X said:

I would say it's faulty. Something's broken, software or hardware or both. RMA it

So it has since fixed itself for no reason. I toggled vid and vxt back to on after toggling them off to see if that would fix it and it now still says that it's thermal throttling but it is scoring normally even though the frequency doesn't match up with the scores. Idek.