Fighting with the ISP

[KoSzOs]

Hello.

 

Recently my internet provider pulled new optical cable in our home.

They say i have 1000/200 Mbit/s brandwidth.

 

They say there are some rquirements for being able to get that speed. I know for sure if i have a 100 Mbps network card i will have 100 Mbps.

 

My specs: 

Gigabyte p55m ud3 (Gigabyte webpage say it has a 1 Gigabit onboard networking card)

Intel Xeon x3440 (OC to 3,6 Mhz)

12 Gig of RAM

 

The worker guy also left here a KAT.6 Cable

 

My internet provider is DIGI. They gave me a LUSTER chinise,chinise FTTH reciever and a Huawei HG8121H router (I use the GE port)

 

BUT still on speedtest.net I still reach a 100/100 brandwidth (what i had before the upgrade) 

 

I phoned in and asked if they have changed my package. They said if I use the optical cable then yes.

 

What can be the problem? 

My best guess would be my onboard networking card isnt 1 Gbps capable, but then why would the manufacturer say it is ?!

 

Someone said i should ask my isp to change this Hauwei HG8121H to a bridge then I can use my own router.

 

Any thoughts?

 

[Tristerin]

8 minutes ago, KoSzOs said:

Hello.

 

Recently my internet provider pulled new optical cable in our home.

They say i have 1000/200 Mbit/s brandwidth.

 

They say there are some rquirements for being able to get that speed. I know for sure if i have a 100 Mbps network card i will have 100 Mbps.

 

My specs: 

Gigabyte p55m ud3 (Gigabyte webpage say it has a 1 Gigabit onboard networking card)

Intel Xeon x3440 (OC to 3,6 Mhz)

12 Gig of RAM

 

The worker guy also left here a KAT.6 Cable

 

My internet provider is DIGI. They gave me a LUSTER chinise,chinise FTTH reciever and a Huawei HG8121H router (I use the GE port)

 

BUT still on speedtest.net I still reach a 100/100 brandwidth (what i had before the upgrade) 

 

I phoned in and asked if they have changed my package. They said if I use the optical cable then yes.

 

What can be the problem? 

My best guess would be my onboard networking card isnt 1 Gbps capable, but then why would the manufacturer say it is ?!

 

Someone said i should ask my isp to change this Hauwei HG8121H to a bridge then I can use my own router.

 

Any thoughts?

 

 

"Is 1000 Mbps fast?

1Gbps is 1,000Mbps, or 1000 Megabits per second, which is really really fast. Now to be clear, that's 1000 Megabits (Mb) not Megabytes (MB). ... Or 1,000Mbps is about 125MB/s."

 

Are you sure you don't have 100 MB/S service like I do (and generally hit 130 mbs) or maybe you truly do have a fiber connection and then I am out of the realm of help, Ive never fiber wired.

 

 

EDIT - I think Im right on the service, your cat 6 cable is only rated to handle 1000 Mbits, which equate to 125 mbps

 

I could still be wrong lol

[KoSzOs]

In theory i have this.

 

and i googled a bit and in my country i have found a post whtich examine this pacage.

 

I think speedtest.net measures in Mbit/s

 

my recent measurement is.

 

 

[KarathKasun]

Check your network connection in your OS, make sure its connected at 1000mbits.

 

If your network cable is not CAT 6, it may be only connecting at 100mbps.

If there is ANYTHING connected between the fiber access point and your PC it must also be 1000mbit rated and connected at that speed.

 

[KoSzOs]

Just now, KarathKasun said:

Check your network connection in your OS, make sure its connected at 1000mbit/s.

and how can i check that? in win 10

[KarathKasun]

I dont have a 10 install on hand to walk through the exact process, but generally you go to the network and sharing center, click change adapter settings, then double click your network connection.

[Tristerin]

1 minute ago, KoSzOs said:

and how can i check that? in win 10

gigabit per second (symbol Gbit/s or Gb/s, often abbreviated "Gbps") is a unit of data transfer rate equal to:

• 1,000 megabits per second
• 1,000,000 kilobits per second
• 1,000,000,000 bits per second
• 125,000,000 bytes per second
• 125 megabytes per second

 

Looks like you have the same service I do (1000 Mbits = 125 Mbps) however your up and down are GREAT (especially your UP lol)

[KoSzOs]

Only that Huawei router, but w/o it... i cannot put my fiber cable into my pc

[KarathKasun]

1 minute ago, Tristerin said:

gigabit per second (symbol Gbit/s or Gb/s, often abbreviated "Gbps") is a unit of data transfer rate equal to:

• 1,000 megabits per second
• 1,000,000 kilobits per second
• 1,000,000,000 bits per second
• 125,000,000 bytes per second
• 125 megabytes per second

 

Looks like you have the same service I do (1000 Mbits = 125 Mbps) however your up and down are GREAT (especially your UP lol)

No, speedtest reports mbit/s not MB/s.

[KoSzOs]

1 minute ago, Tristerin said:

gigabit per second (symbol Gbit/s or Gb/s, often abbreviated "Gbps") is a unit of data transfer rate equal to:

• 1,000 megabits per second
• 1,000,000 kilobits per second
• 1,000,000,000 bits per second
• 125,000,000 bytes per second
• 125 megabytes per second

 

Looks like you have the same service I do (1000 Mbits = 125 Mbps) however your up and down are GREAT (especially your UP lol)

yeah but speedtest is not MBps its Mbps

[KarathKasun]

Just now, KoSzOs said:

Only that Huawei router, but w/o it... i cannot put my fiber cable into my pc

Make sure you are plugged into the proper port if its only showing 100mbit.

[amusedschrodinger]

Hmm

[Tristerin]

28 minutes ago, KoSzOs said:

Hello.

 

Recently my internet provider pulled new optical cable in our home.

They say i have 1000/200 Mbit/s brandwidth.

 

 

 

1000 Mbit/s = 125 Mbps = 1 gigabit per second

 

I have gigabyte LAN at home, Im a year out from refreshing myself on being a shade-tree network guy but isn't this the case?

[KarathKasun]

1 minute ago, Tristerin said:

1000 Mbit/s = 125 Mbps = 1 gigabit per second

1000mbit (advertised) =/= 100mbit (actual)

[Lurick]

6 minutes ago, KoSzOs said:

and how can i check that? in win 10

PC Settings > Network & Internet > Network and Sharing Center > Change Adapter Settings > Right click on the ethernet connection > Status

 

 

2 minutes ago, Tristerin said:

1000 Mbit/s = 125 Mbps = 1 gigabit per second

It's MBps not Mbps for megabytes, the capital letter is important and does make a difference. B = bytes, b = bits.

[Tristerin]

1 minute ago, KarathKasun said:

1000mbit =/= 100mbit

Either Im a moron or you are confused - 1000 Mbit/s = 125 MegaBYTES a second - Im staring at google

[Tristerin]

1 minute ago, Lurick said:

PC Settings > Network & Internet > Network and Sharing Center > Change Adapter Settings > Right click on the ethernet connection > Status

 

 

It's MBps not Mbps for megabytes, the capital letter is important and does make a difference. B = bytes, b = bits.

But essentially that is correct, I forgot 1 capital letter which would help clear things up (Im also making sure I understand this correctly since google is regurging all of this as well)

[KoSzOs]

[KarathKasun]

Just now, Tristerin said:

Either Im a moron or you are confused - 1000 Mbit/s = 125 MegaBYTES a second - Im staring at google

Speedtest reports mega BITS not mega BYTES.  OP is only getting one tenth of his advertised speed.

[KoSzOs]

I think i have to visit my local ISP store to chat with them 

[Lurick]

1 minute ago, KoSzOs said:

-snip-

Hmmm, then I think your ISP has you on the wrong plan then.

Have you rebooted the router since the package change?

[KoSzOs]

Anyway thanks for the help ^^

[KarathKasun]

Just now, KoSzOs said:

I think i have to visit my local ISP store to chat with them 

Also, make sure you check with different servers in whatever speed test site you are using.  Some of them will throttle or have limited connection bandwidth.

[Tristerin]

1 minute ago, KarathKasun said:

Speedtest reports mega BITS not mega BYTES.  OP is only getting one tenth of his advertised speed.

 

Gotcha, I was looking at the providers abbreviation and going with BYTES as the tests information - still learning and glad to call myself a moron. 

1 minute ago, KoSzOs said:

I think i have to visit my local ISP store to chat with them 

 Yup - they have to many people on a hub that provides X bandwidth and until someone complains they will continue to keep it that way

[Alex Atkin UK]

Some people have said the speedtest.net app uses less CPU so reports a more accurate speed, but its probably only available on Windows 10.

 

I'd give http://dslreports.com/speedtest a try as often that can achieve a higher speed as it tries harder to max out the connection and I believe is less CPU heavy too.

 

I am seeing some other reports of the Hauwei HG8121H somehow getting stuck at 100Mbit though where they contacted the ISP to fix it.  The advise to stick it into bridge mode and use a more powerful router could potentially help, but the list of routers able to manage Gigabit is rather small and expensive.