Anyone from dell here?

[bbpb]

I sent my laptop for dell to fix it two weeks ago, last wednesday they delivered it, but it was still faulty, it was not possible for me to arrange another service order for it to get it properly fixed because I had to take a plane on friday because I will be the next 4 months here in buenos aires, however, after contacting dell support here in argentina to get this issue solved they said they are not able to assists me, that I ahve to do it exclusively in the US because that is where my warranty is valid.

I get it, that's their policy and I'm okay with it, but since I arranged my flight to be a few days after the computer was delivered (I couldn't pospone it more, otherwise I would have had to have the laptop sent to me via UPS) and they were the ones that overlook the one issue that presented a real constraint for me to use the laptop (It's an over heating issue, the fans would not spin until the cpu temp reached 90C, so using the laptop like that would shorten it's usable life significantly, not to mention the constant bluescreens and shutdowns), they should be kind enough to help me have it fixed here, or am I the only one that thinks that?

[Teddy07]

They could help but it is a customer support and most are terrible