Random restarts, kernel-power

[BrandedBow]

My PC is a few weeks old, Specs: -i7 4770K Maximus VI Formula

                                                     - 16GB Dominator Platinum 1600mhz

                                                     - Asus DirectCUii GTX780

                                                     - Corsair AX860i

                                                     - Samsung 840 Pro as boot drive

                                                     - Western Digital Caviar Black as storage

 

I get random restarts when i use it everyday. Not very often, usually once a day. I couldnt recall when it started but i only noticed it and it bothered me these few days. I checked the event viewer and i guess  is the issue. However, I am certain i did not experience a restart everytime this error is logged as i am certain on the 8th of december the computer did not restart that many times. Anyone knows the problem? Thanks in advance.

[ionbasa]

Can you provide minidumps? They are located at "%systemroot%\minidump" (without the quotes). Copy the files to a temporary folder, then zip them and post them here. I can use the Windows Debugger to check for issues.

 

Also have you gotten any BSODs at all?

[iruixos]

From this thread:

• Upload the dump files from C:\Windows\Minidump in a compressed archive (.zip etc) to the forum using the "Attach Files" button under the editor. This allows us to read the error messages and diagnose the problem effectively and quickly.
• If you can't boot into windows, download a linux live usb such as ubuntu (instructions on putting it on a live USB here) and try to get the files

[BrandedBow]

Can you provide minidumps? They are located at "%systemroot%\minidump" (without the quotes). Copy the files to a temporary folder, then zip them and post them here. I can use the Windows Debugger to check for issues.

 

Also have you gotten any BSODs at all?

Not even a single BSOD. I have attached the minidump file. thanks a lot for your help i appreciate it

minidump.zip

[ionbasa]

Are you overclocking the Nvidia GPU? Apparently the Nvidia drivers are causing the crash.

 

Also try updating the driver as the one you have installed is time-stamped from November 11, 2013

 

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Users\Ion\Desktop\010214-4734-01.dmp]Mini Kernel Dump File: Only registers and stack trace are available************* Symbol Path validation summary **************Response                         Time (ms)     LocationDeferred                                       SRV*c:\symbols*http://msdl.microsoft.com/download/symbolsSymbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbolsExecutable search path is: Windows 8 Kernel Version 9600 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalBuilt by: 9600.16452.amd64fre.winblue_gdr.131030-1505Machine Name:Kernel base = 0xfffff801`cda71000 PsLoadedModuleList = 0xfffff801`cdd35990Debug session time: Thu Jan  2 00:14:02.624 2014 (UTC - 8:00)System Uptime: 0 days 6:41:20.271Loading Kernel Symbols.Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.Run !sym noisy before .reload to track down problems loading symbols...............................................................................................................................................................................Loading User SymbolsLoading unloaded module list................................********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************Use !analyze -v to get detailed debugging information.BugCheck FC, {ffffe00006e309d0, 800000040bc009e3, ffffd000223d5280, 3}*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sysProbably caused by : nvlddmkm.sys ( nvlddmkm+dc984 )Followup: MachineOwner---------0: kd> !analyze -v********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY (fc)An attempt was made to execute non-executable memory.  The guilty driveris on the stack trace (and is typically the current instruction pointer).When possible, the guilty driver's name (Unicode string) is printed onthe bugcheck screen and saved in KiBugCheckDriver.Arguments:Arg1: ffffe00006e309d0, Virtual address for the attempted execute.Arg2: 800000040bc009e3, PTE contents.Arg3: ffffd000223d5280, (reserved)Arg4: 0000000000000003, (reserved)Debugging Details:------------------CUSTOMER_CRASH_COUNT:  1DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULTBUGCHECK_STR:  0xFCPROCESS_NAME:  SystemCURRENT_IRQL:  7ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64freTRAP_FRAME:  ffffd000223d5280 -- (.trap 0xffffd000223d5280)NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=fffff801cdd496c0 rbx=0000000000000000 rcx=ffffe00018f95570rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000rip=ffffe00006e309d0 rsp=ffffd000223d5418 rbp=ffffe000053f5000 r8=0000000000000000  r9=0000000000000000 r10=ffffe00004ef4000r11=0000000000000003 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0         nv up ei ng nz na pe ncffffe000`06e309d0 f096            lock xchg eax,esiResetting default scopeLAST_CONTROL_TRANSFER:  from fffff801cdc1495a to fffff801cdbbeca0STACK_TEXT:  ffffd000`223d50b8 fffff801`cdc1495a : 00000000`000000fc ffffe000`06e309d0 80000004`0bc009e3 ffffd000`223d5280 : nt!KeBugCheckExffffd000`223d50c0 fffff801`cdc610b1 : ffffe000`04ef4000 00000000`00da7a64 fffff800`0295e250 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x457baffffd000`223d5100 fffff801`cdbd8ae2 : 00000000`00000000 ffffd000`223d51c0 00000000`00000000 00000000`00000001 : nt!MiRaisedIrqlFault+0xf5ffffd000`223d5140 fffff801`cdbc8f2f : 00000000`00000008 00000000`00000000 fffff800`01650000 ffffd000`223d5280 : nt! ?? ::FNODOBFM::`string'+0x9942ffffd000`223d5280 ffffe000`06e309d0 : fffff800`021b5984 ffffd000`228c8000 00000000`cbae8021 00000000`00000000 : nt!KiPageFault+0x12fffffd000`223d5418 fffff800`021b5984 : ffffd000`228c8000 00000000`cbae8021 00000000`00000000 fffff801`cdae1369 : 0xffffe000`06e309d0ffffd000`223d5420 ffffd000`228c8000 : 00000000`cbae8021 00000000`00000000 fffff801`cdae1369 00000000`00000000 : nvlddmkm+0xdc984ffffd000`223d5428 00000000`cbae8021 : 00000000`00000000 fffff801`cdae1369 00000000`00000000 00000000`00000000 : 0xffffd000`228c8000ffffd000`223d5430 00000000`00000000 : fffff801`cdae1369 00000000`00000000 00000000`00000000 ffffe000`053f8000 : 0xcbae8021STACK_COMMAND:  kbFOLLOWUP_IP: nvlddmkm+dc984fffff800`021b5984 ??              ???SYMBOL_STACK_INDEX:  6SYMBOL_NAME:  nvlddmkm+dc984FOLLOWUP_NAME:  MachineOwnerMODULE_NAME: nvlddmkmIMAGE_NAME:  nvlddmkm.sysDEBUG_FLR_IMAGE_TIMESTAMP:  5280da75FAILURE_BUCKET_ID:  0xFC_nvlddmkm+dc984BUCKET_ID:  0xFC_nvlddmkm+dc984ANALYSIS_SOURCE:  KMFAILURE_ID_HASH_STRING:  km:0xfc_nvlddmkm+dc984FAILURE_ID_HASH:  {9b204b8d-5ea0-2e94-28b5-bb78a87343ee}Followup: MachineOwner---------0: kd> .trap 0xffffd000223d5280NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=fffff801cdd496c0 rbx=0000000000000000 rcx=ffffe00018f95570rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000rip=ffffe00006e309d0 rsp=ffffd000223d5418 rbp=ffffe000053f5000 r8=0000000000000000  r9=0000000000000000 r10=ffffe00004ef4000r11=0000000000000003 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0         nv up ei ng nz na pe ncffffe000`06e309d0 f096            lock xchg eax,esi0: kd> lmvm nvlddmkmstart             end                 module namefffff800`020d9000 fffff800`02d1a000   nvlddmkm T (no symbols)               Loaded symbol image file: nvlddmkm.sys    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys    Image name: nvlddmkm.sys    Timestamp:        Mon Nov 11 05:24:05 2013 (5280DA75)    CheckSum:         00C10283    ImageSize:        00C41000    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e40: kd> !sysinfo smbios[SMBIOS Data Tables v2.7][DMI Version - 39][2.0 Calling Convention - No][Table Size - 3197 bytes][BIOS Information (Type 0) - Length 24 - Handle 0000h]  Vendor                        American Megatrends Inc.  BIOS Version                  0714  BIOS Starting Address Segment f000  BIOS Release Date             07/09/2013  BIOS ROM Size                 800000  BIOS Characteristics       07: - PCI Supported       10: - APM Supported       11: - Upgradeable FLASH BIOS       12: - BIOS Shadowing Supported       15: - CD-Boot Supported       16: - Selectable Boot Supported       17: - BIOS ROM Socketed       19: - EDD Supported       23: - 1.2MB Floppy Supported       24: - 720KB Floppy Supported       25: - 2.88MB Floppy Supported       26: - Print Screen Device Supported       27: - Keyboard Services Supported       28: - Serial Services Supported       29: - Printer Services Supported       32: - BIOS Vendor Reserved  BIOS Characteristic Extensions       00: - ACPI Supported       01: - USB Legacy Supported       08: - BIOS Boot Specification Supported       10: - Specification Reserved       11: - Specification Reserved  BIOS Major Revision           4  BIOS Minor Revision           6  EC Firmware Major Revision    255  EC Firmware Minor Revision    255[System Information (Type 1) - Length 27 - Handle 0001h]  Manufacturer                  ASUS  Product Name                  All Series  Version                       System Version  Serial Number                                       UUID                          00000000-0000-0000-0000-000000000000  Wakeup Type                   Power Switch  SKUNumber                     All  Family                        ASUS MB[BaseBoard Information (Type 2) - Length 15 - Handle 0002h]  Manufacturer                  ASUSTeK COMPUTER INC.  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[BrandedBow]

Yes i did overclock it changing the power target to 105%. Why would this cause the error though? not enough power to the card? sorry if this is a dumb question. I do have the latest drivers i just checked.

[ionbasa]

What are your overclock settings? Because they are unstable. Did you stress test with a program like furmark or OCCT to make sure the overclock was stable?

[BrandedBow]

the only thing i did was change the power target to 105% and evga precision x automatically changed the temperature target to suit it. No i did not as i was thinking if it was unstable when i played a game it would notify me like it did with my previous computer.

[ionbasa]

the only thing i did was change the power target to 105% and evga precision x automatically changed the temperature target to suit it. No i did not as i was thinking if it was unstable when i played a game it would notify me like it did with my previous computer.

Hmm. What happens if you try to stress test? Does the pc reboot? Try it with furmark and OCCT.

 

If it does, it's most likely caused by the overclock. 

 

If it restarts, try setting your card at stock, and then re-running the stress test and see if it crashes.

[BrandedBow]

Hmm. What happens if you try to stress test? Does the pc reboot? Try it with furmark and OCCT.

 

If it does, it's most likely caused by the overclock. 

 

If it restarts, try setting your card at stock, and then re-running the stress test and see if it crashes.

doesnt seem to be rebooting. the pc doesnt reboot when i am putting a load on the gpu. it rebooted twice when i was just surfing the internet. i am still stress testing, if anything happens i'll be sure to post it here

[ionbasa]

doesnt seem to be rebooting. the pc doesnt reboot when i am putting a load on the gpu. it rebooted twice when i was just surfing the internet. i am still stress testing, if anything happens i'll be sure to post it here

If it is stable under load, then maybe there was an issue with just the drivers. 

 

If that is the case, just re-install the drivers and use your computer normally and see if the same issue is still present.

[BrandedBow]

If it is stable under load, then maybe there was an issue with just the drivers. 

 

If that is the case, just re-install the drivers and use your computer normally and see if the same issue is still present.

okay sure. thanks for your help!

[BrandedBow]

If it is stable under load, then maybe there was an issue with just the drivers. 

 

If that is the case, just re-install the drivers and use your computer normally and see if the same issue is still present.

I found the issue. It was a connection issue with the power to the graphics card, so whenever i shake the table or the computer a little it would cut off power to the card. Sorry for the inconvienience and thanks for helping anyway!