Exchange Server 2016 Error 500 ECP

[Sir Asvald]

I'm in need of help, I've just installed a fresh install of Exchange 2016 and I cannot get it to work. I cannot login onto ECP nor OWA.

The server is running on Windows 2016 Datacenter, the DC is also using Datacenter 2016. It's running on a local network with connection to the internet. Ports are open.

 

Bear in mind this is the first time I'm using and managing Exchange 2016.

 

Thank you.

Edited August 14, 2018 by Abdul201588
Added more information

[Thunderzzu]

3 minutes ago, Abdul201588 said:

I'm in need of help, I've just installed a fresh install of Exchange 2016 and I cannot get it to work. I cannot login onto ECP nor OWA.

 

Bear in mind this is the first time I'm using and managing Exchange 2016.

 

Thank you.

I'm not going to answer your question as i mostly work with linux and don't touch microsoft stuff, but, with the amount of information you provided, probably no one will be able to answer your question. Are you running your server in a local network? Is it behind NAT? Are your ports opened? What about your firewall? What configuration are you using? Have you followed a guide setting it up and if so, which one?

 

Give us a bit of juice so  we can help you...

[Sir Asvald]

5 minutes ago, Thunderzzu said:

I'm not going to answer your question as i mostly work with linux and don't touch microsoft stuff, but, with the amount of information you provided, probably no one will be able to answer your question. Are you running your server in a local network? Is it behind NAT? Are your ports opened? What about your firewall? What configuration are you using? Have you followed a guide setting it up and if so, which one?

 

Give us a bit of juice so  we can help you...

I've added the additional information.  I've been up all day trying to fix this problem.

[Sir Asvald]

@leadeater Please help.  

[leadeater]

1 hour ago, Abdul201588 said:

@leadeater Please help.  

You'll need to dive in to Windows Event Logs and the Exchange server logs and get some more specific error info.

[Falconevo]

Need to review the event logs, 500 errors are generally in relation to the IIS configuration being invalid.

[Falconevo]

Also make sure you actually installed the pre-reqs for 2016 because these are essential and you won't get anything out of exchange without the components required to run it.

 

https://docs.microsoft.com/en-us/exchange/plan-and-deploy/prerequisites

 

Quick PowerShell for it;

Install-WindowsFeature AS-HTTP-Activation, Server-Media-Foundation, NET-Framework-45-Features, RPC-over-HTTP-proxy, RSAT-Clustering, RSAT-Clustering-CmdInterface, RSAT-Clustering-Mgmt, RSAT-Clustering-PowerShell, Web-Mgmt-Console, WAS-Process-Model, Web-Asp-Net45, Web-Basic-Auth, Web-Client-Auth, Web-Digest-Auth, Web-Dir-Browsing, Web-Dyn-Compression, Web-Http-Errors, Web-Http-Logging, Web-Http-Redirect, Web-Http-Tracing, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Lgcy-Mgmt-Console, Web-Metabase, Web-Mgmt-Console, Web-Mgmt-Service, Web-Net-Ext45, Web-Request-Monitor, Web-Server, Web-Stat-Compression, Web-Static-Content, Web-Windows-Auth, Web-WMI, Windows-Identity-Foundation, RSAT-ADDS

Make sure .NET 4.7.1 or above is installed

Make sure C++ 2013 is installed and the MS Unified communications runtime

[Sir Asvald]

7 minutes ago, Falconevo said:

Also make sure you actually installed the pre-reqs for 2016 because these are essential and you won't get anything out of exchange without the components required to run it.

 

https://docs.microsoft.com/en-us/exchange/plan-and-deploy/prerequisites

 

Quick PowerShell for it;

Install-WindowsFeature AS-HTTP-Activation, Server-Media-Foundation, NET-Framework-45-Features, RPC-over-HTTP-proxy, RSAT-Clustering, RSAT-Clustering-CmdInterface, RSAT-Clustering-Mgmt, RSAT-Clustering-PowerShell, Web-Mgmt-Console, WAS-Process-Model, Web-Asp-Net45, Web-Basic-Auth, Web-Client-Auth, Web-Digest-Auth, Web-Dir-Browsing, Web-Dyn-Compression, Web-Http-Errors, Web-Http-Logging, Web-Http-Redirect, Web-Http-Tracing, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Lgcy-Mgmt-Console, Web-Metabase, Web-Mgmt-Console, Web-Mgmt-Service, Web-Net-Ext45, Web-Request-Monitor, Web-Server, Web-Stat-Compression, Web-Static-Content, Web-Windows-Auth, Web-WMI, Windows-Identity-Foundation, RSAT-ADDS

Make sure .NET 4.7.1 or above is installed

Make sure C++ 2013 is installed and the MS Unified communications runtime

I've done that before installing it... 

[Falconevo]

2 minutes ago, Abdul201588 said:

I've done that before installing it... 

That's at least a promising start but pull the logs from event viewer, it will tell you in a more verbose manner what is wrong.

[Mikensan]

Use Chrome or Firefox to access ECP, and see if you get prompted to log in.

 

Are you trying to access ECP from the exchange server itself?

[Sir Asvald]

I got it working after a reinstall of Exchange.