PROBLEM WITH MY CPU PLEASE HELP

[Josh McDermott]

my CPU's usage is pinned at 100% and it is a MSI GE73VR 7RE with a intel I7 7700HQ but in my dragon centre it says it is only using 4% can anyone help me if you need more information just reply back

[Crunchy Dragon]

Is your system respond slowly and take its time to complete basic tasks? (basic tasks include opening a web browser, file explorer, things you do normally when using the computer).

 

In other words, does your system act like your CPU is at 100% usage?

[Sharif]

 

Who's up there?

[Sharif]

2 minutes ago, Crunchy Dragon said:

Is your system respond slowly and take its time to complete basic tasks? (basic tasks include opening a web browser, file explorer, things you do normally when using the computer).

 

In other words, does your system act like your CPU is at 100% usage?

Let me add in one this, you should expect things like explorer crashing, apps taking forever to respond etc

[Josh McDermott]

@Crunchy Dragon No it is really fast doing normal stuff i just don't understand why it is at 100% this moment in time it is stuck on 57% and wont move 

[Crunchy Dragon]

2 minutes ago, Josh McDermott said:

@Crunchy Dragon No it is really fast doing normal stuff i just don't understand why it is at 100% this moment in time it is stuck on 57% and wont move 

57% according to Task Manager or MSI Dragon Center?

 

What does Task Manager say is using up your CPU?

[Crunchy Dragon]

-Threads merged-

 

Please refrain from reposting content.

[Josh McDermott]

@Crunchy Dragon task manager says 57% and dragon centre says 1-3%

[Crunchy Dragon]

Just now, Josh McDermott said:

@Crunchy Dragon task manager says 57% and dragon centre says 1-3%

What's using up your CPU in Task Manager?

 

At this point, I'm just gonna call it a bug in task manager if your system is behaving normally.

[Josh McDermott]

@Crunchy Dragon BUT the CPU temp goes up to 70 degrees when idling or higher so i think there is something wrong but your the expert aha when the cpu is at 100% or 57%

[Crunchy Dragon]

Just now, Josh McDermott said:

@Crunchy Dragon BUT the CPU temp goes up to 70 degrees when idling or higher so i think there is something wrong but your the expert aha

That's a little concerning, no laptop should reach 70 degrees when idling.

[Josh McDermott]

@Crunchy Dragon  that is what i don't understand why my CPU is a 100% and 57% and 70 and above degrees 

[Crunchy Dragon]

Just now, Josh McDermott said:

@Crunchy Dragon  that is what i don't understand why my CPU is a 100% and 57% and 70 and above degrees 

What's reporting temperature?

 

Does the laptop feel like it's kicking out excessive heat, or does it feel normal for a laptop that's idling?

[Josh McDermott]

@Crunchy Dragon nope its hot its like when it was new when i was gaming 

[Josh McDermott]

@Crunchy Dragon

[Crunchy Dragon]

1 minute ago, Josh McDermott said:

@Crunchy Dragon nope its hot its like when it was new when i was gaming 

Do you have a thermometer in your house that you can use to get a non-software idea of how hot the laptop is actually getting? Obviously this won't be an exact measurement but it should give you an idea of if the software is incorrect.

 

1 minute ago, Josh McDermott said:

@Crunchy Dragon-snip-

1.6Ghz seems really low for being at 57%...

[Josh McDermott]

@Crunchy Dragon

[Crunchy Dragon]

Just now, Josh McDermott said:

@Crunchy Dragon

Temperatures seem a little high here, but otherwise it looks a lot more normal for an idling system than what Task Manager reports.

[Josh McDermott]

@Crunchy Dragon i dont but also the ghz dose not change either 

[Josh McDermott]

@Crunchy Dragon FPS is good some games i get 120 and above

[Crunchy Dragon]

Just now, Josh McDermott said:

@Crunchy Dragon FPS is good some games i get 120 and above

It sounds like your system is performing normally.

 

I think Task Manager might just be incorrectly reporting your CPU usage and speed.

[Josh McDermott]

@Crunchy Dragon thanks for the help i have rebooted my laptop several times and it is just the same so i don't know what is going in there 

[Genesis_Uchiha]

Is the laptop still under warranty?

[Josh McDermott]

@Genesis_Uchiha yep

[Genesis_Uchiha]

I would recommend taking it in to where ever you got it from and telling them about it. That sounds to me like a malfunctioning CPU temp censor and that could cause a whole world of problems.