PC Crashing while gaming

[iamkajla]

My PC Specs:

Processor: i7 6700K Skylake

Liquid Cooler: H100i GTX Extreme Cooler

Motherboard: Maximus VIII Hero

Graphics Card: Gigabyte GeForce GTX 980 Ti

RAM: Vengeance LPX DDR4 16GB Kit

SSD: Corsair ForceLE 480GB

Power Supply: Corsair CS750M

 

Issue: PC crashes while gaming and I get a blank screen. Nothing works until I hard reboot my PC.

 

Its a 1.5 years old build. Everything was great so far but suddenly my PC started crashing when I play games. It takes 30-60 minutes to crash when I play CS:GO and 1-2 minutes when I play PUBG, GTA 5 or Fortnite. I have 2 PCs with exact same specs. So, I switched my graphic cards and now I have same issue on other PC. That means something is wrong with graphics card. I sent it for repair/replacement and they (Gigabyte) told me that they ran benchmarks and they can not see any issues. After getting the card back, I ran games and facing same crashing issue. Can someone tell what's wrong with PC/GPU? Would really appreciate your help!

[ManosMax13]

23 minutes ago, iamkajla said:

My PC Specs:

Processor: i7 6700K Skylake

Liquid Cooler: H100i GTX Extreme Cooler

Motherboard: Maximus VIII Hero

Graphics Card: Gigabyte GeForce GTX 980 Ti

RAM: Vengeance LPX DDR4 16GB Kit

SSD: Corsair ForceLE 480GB

Power Supply: Corsair CS750M

 

Issue: PC crashes while gaming and I get a blank screen. Nothing works until I hard reboot my PC.

 

Its a 1.5 years old build. Everything was great so far but suddenly my PC started crashing when I play games. It takes 30-60 minutes to crash when I play CS:GO and 1-2 minutes when I play PUBG, GTA 5 or Fortnite. I have 2 PCs with exact same specs. So, I switched my graphic cards and now I have same issue on other PC. That means something is wrong with graphics card. I sent it for repair/replacement and they (Gigabyte) told me that they ran benchmarks and they can not see any issues. After getting the card back, I ran games and facing same crashing issue. Can someone tell what's wrong with PC/GPU? Would really appreciate your help!

I dont know whether Gigabyte could lie.However try updating or downgrading your Nvidia drivers and check your gpu temps during gaming

[ImNotThere]

Any overclock? Is it a blue screen or black screen? It could also potentially be ram related.

[iamkajla]

1 minute ago, ManosMax13 said:

I dont know whether Gigabyte could lie.However try updating or downgrading your Nvidia drivers and check your gpu temps during gaming

They might not be lying. Even I did some stress tests and it didn't crash but it crashes as soon as I play graphic intense games. I don't think they will try to test it by playing games and I am now stuck with a graphic card which can only perform in stress tests. 

 

Temp is usually 60-75 degrees. 

[ManosMax13]

Just now, iamkajla said:

They might not be lying. Even I did some stress tests and it didn't crash but it crashes as soon as I play graphic intense games. I don't think they will try to test it by playing games and I am now stuck with a graphic card which can only perform in stress tests. 

 

Temp is usually 60-75 degrees. 

75 is a high temperature it may be overheating because it takes less to stop working in more intensive games

[iamkajla]

Just now, ImNotThere said:

Any overclock? Is it a blue screen or black screen? It could also potentially be ram related.

No, its not overclocked.  I sometimes get white and sometimes get black screen.

I tested it on a different PC (exact same specs as mine) and I faced same issue. Don't think its because of ram.

[ManosMax13]

2 minutes ago, iamkajla said:

No, its not overclocked.  I sometimes get white and sometimes get black screen.

I tested it on a different PC (exact same specs as mine) and I faced same issue. Don't think its because of ram.

Maybe the tems are bad if it is an old machine too

[_Aontaigh_]

10 hours ago, iamkajla said:

My PC Specs:

Processor: i7 6700K Skylake

Liquid Cooler: H100i GTX Extreme Cooler

Motherboard: Maximus VIII Hero

Graphics Card: Gigabyte GeForce GTX 980 Ti

RAM: Vengeance LPX DDR4 16GB Kit

SSD: Corsair ForceLE 480GB

Power Supply: Corsair CS750M

 

Can you replace the 980TI in that system with another card?

[Srnewbee]

aite man, lets try to find the root cause of this

You need 4 things.

1) Prime 95 

2) Uniengine

3) MSI Afterburner

4) Real temps

 

Instructions

1) run Prime 95 and do 30 minutes of small fft to test CPU. If it passes, then it is not the CPU (make sure you monitor your temps using real temps)

2) run Prime 95 and 30 minutes of blend. If it failed then it is the ram (monitor you CPU using real temps)

*optional 3) to be completely sure that it is not the ram, run AIDA 64 ram stress test

3) install MSI afterburner and turn on the settings to monitor your CPU and GPU temps/load and then run Uniengine. If this passes, then it is not the GPU (monitor your GPU temps)

If it passes all three, then you have a faulty software. It is either the driver or the game. You need to do a clean install again.

 

 

 

[iamkajla]

10 hours ago, _Aontaigh_ said:

 

Can you replace the 980TI in that system with another card?

I did. I have 2 980ti's. I didn't face the issue with other 980ti.

 

I used faulty 980ti in a different PC and I faced exact same crashing issue. That's why I am pretty sure that GPU is faulty.

[_Aontaigh_]

13 hours ago, iamkajla said:

I did. I have 2 980ti's. I didn't face the issue with other 980ti.

 

I used faulty 980ti in a different PC and I faced exact same crashing issue. That's why I am pretty sure that GPU is faulty.

 

Depending on the manufacturer, you may be able to RMA the card.

 

You should send them an e-mail and see what they say, there's no harm in trying!