Bent D15

WeFee · May 21, 2018

So I bought this D15 second hand, and after mounting it I saw that it was bent is that “normal” and will it affect the performance?

Pictue is taken from the top

Crunchy Dragon · May 21, 2018

It won't effect performance unless the heatsink isn't properly secured against the CPU heatspreader.

WoodenMarker · May 21, 2018

3 hours ago, Pangea2017 said:

just fill a RMA

No need. Heatpipes are flexible and easily bend into and out of shape. It's easy enough to gently bend it back but there shouldn't be any significant impact to performance in the first place.

LogicalDrm · May 22, 2018

21 hours ago, Pangea2017 said:

just fill a RMA as Noctua cooler are expensive enough to deliver products without cosmetic damage. Such things can happen to all brands.

Without original receipt from previous owner, that would be nope. RMA requires proof of purchase. Plus, while Noctua has excellent customer service, physical damage is usually excluded from terms.

LogicalDrm · May 22, 2018

39 minutes ago, Pangea2017 said:

I have had once a cooler where the fin stack where bent at the corner (out of the box) which also does not impact performance or fan mounting at all and the rma was no problem.

ps. missed the part that it was a used cooler. So keep it like this or bend it back.

Out of the box is very different situations vs cooler that has been used over 6 months (minimum warranty period in EU). Out of the box its manufacturing defect and would have been caught at quality control. On used cooler its either mishandling or accidental. Either way, those aren't covered if part/device isn't rated to withstand forces which would cause such damage.