windows My pc randomly freezes. WHEA_UNCORRECTABLE_ERROR

[koalo]

Hello to everyone,

I know that there are a lot of posts about this problem, but any of those posts solved my problem. Also usually in those posts the affected system is overclocked or has thermal problems, but it is not my case.

 My main problem is what the title says, My computer sudently freezes and I have to restart it or ir just displays a blue screen with WHEA_UNCORRECTABLE_ERROR.

• I tried to update all my devices using the "Device manager"
• I have also try the "Recovery" in Windows 10
• All my drivers are up to date.

I read in some other posts that this error could be caused by a thermal problem, so I open the laptop, clean everything and apply new thermal paste.

 

Also I try to do some benchmarks in case that the error was related to heavy workload, but the laptop worked fine during the stress tests.

(I try a CPU,RAM, GPU and hard drive benchmark but all where fine)

Also while I play PUBG it usually works fine, but for example in csgo I can't even start a match, it crashes in load times, or when I open a twitch stream it also freezes.

My PC specifications are:

• Operating System: Windows 10 Pro 64-bit (10.0, Build 16299)
• Name: MSI ge70 2PE
• CPU: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
• Memory: 8192MB RAM Card name:
• NVIDIA GeForce GTX 860M
• BIOS: American Megatrends Inc. E1759IMS.52D, 13/04/2015

I also have Linux Mint installed, but I don't think that's actually important because I've been using Linux for 2 years and this error started a few days ago.

If you need any extra information don't doubt to ask for it.

Thanks.

[Jurrunio]

Corrupted game files? Try copy and paste the csgo game directory to somewhere else, delete the original, then move it back. This can sometimes happen when your drive relocates a dead sector.

[koalo]

25 minutes ago, Jurrunio said:

Corrupted game files? Try copy and paste the csgo game directory to somewhere else, delete the original, then move it back. This can sometimes happen when your drive relocates a dead sector.

But I did a Recovery so, all programs were deleted and I had to download and install csgo again, also the problem sometimes occurs when I'm just in the desktop with zero programs opened. However  I've tried this but it still does't work.

Thanks for your answer anyway ? 

[Jurrunio]

53 minutes ago, koalo said:

But I did a Recovery so, all programs were deleted and I had to download and install csgo again, also the problem sometimes occurs when I'm just in the desktop with zero programs opened. However  I've tried this but it still does't work.

Thanks for your answer 

Have you tried crystaldiskinfo?  did you check temperatures with Hwinfo?

 

The next step will point to RAM. Other people recommend memtest86, but I have never used it so I'm not sure how it works or whether it works with laptops.

 

If these dont work, then it could be the CPU or GPU. The CPU can be saved by increasing voltage (and also heat output, take it as a last resort action), but the GPU cannot and is done for.