ExpressVPN crashes on start?

[danielsuarez369]

I've hit their customer support about this, they're nice but unfortunately not very useful, just telling me to use older versions(which is a pain and worrisome because of security issues)

 

It crashes on start, I've tried reinstalling, i've uninstalled using revo uninstaller and their ExpressVPN clean tool. Also tried restarting their service in the control panel. Nothing has worked. 

 

Here's what happens: 

 

[PineyCreek]

Possible interference from AV client?  Try temporarily disabling any AV or anti-malware you have (if you're comfortable with that and you're confident of the download source you got the ExpressVPN client from) and launch it.

 

Also, if you've installed the latest Win10 update it's possible ExpressVPN is another thing that's borked.

[danielsuarez369]

Just now, PineyCreek said:

Possible interference from AV client?  Try temporarily disabling any AV or anti-malware you have (if you're comfortable with that and you're confident of the download source you got the ExpressVPN client from) and launch it.

 

Also, if you've installed the latest Win10 update it's possible ExpressVPN is another thing that's borked.

Tried it even with malwarebytes disabled, nothing. And are you sure? It wasn't working even before the update. 

[PineyCreek]

Just now, danielsuarez369 said:

Tried it even with malwarebytes disabled, nothing. And are you sure? It wasn't working even before the update. 

AV clients can sometimes interfere with VPN clients.  Just occasionally.  Also, if it wasn't working before the Win10 update, the update isn't a likely culprit then.

 

See any errors in your event viewer from when you tried to launch the client?

[danielsuarez369]

Just now, PineyCreek said:

AV clients can sometimes interfere with VPN clients.  Just occasionally.  Also, if it wasn't working before the Win10 update, the update isn't a likely culprit then.

 

See any errors in your event viewer from when you tried to launch the client?

Hmm yea.. A bunch of these: 

The description for Event ID 0 from source SynTPEnhService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

SynTPEnhService
Enh Exit with Exit Code: 0x00000000, ReLanuch Enh for Session:1
 

This once: 

 

DllHost (4600,G,0) The beta feature EseDiskFlushConsistency is enabled in ESENT due to the beta site mode settings 0x800000.

 

 

This error:

 

Application: ExpressVpn.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetFileDirectoryNames(System.String, System.String, Boolean)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetRandomDirectory(System.String, Boolean ByRef, System.String ByRef)
   at System.IO.IsolatedStorage.IsolatedStorageFile.InitGlobalsNonRoamingUser(System.IO.IsolatedStorage.IsolatedStorageScope)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetRootDir(System.IO.IsolatedStorage.IsolatedStorageScope)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetGlobalFileIOPerm(System.IO.IsolatedStorage.IsolatedStorageScope)
   at System.IO.IsolatedStorage.IsolatedStorageFile.Init(System.IO.IsolatedStorage.IsolatedStorageScope)
   at System.IO.IsolatedStorage.IsolatedStorageFile.GetStore(System.IO.IsolatedStorage.IsolatedStorageScope, System.Type, System.Type)
   at Microsoft.HockeyApp.HockeyClientWPFExtensions.Configure(Microsoft.HockeyApp.IHockeyClient, System.String)
   at ExpressVpn.Client.Windows.Framework.HockeyAppIntegration+<Initialise>d__8.MoveNext()
   at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at System.Windows.Application.Run(System.Windows.Window)
   at ExpressVpn.App.Main(System.String[])

 

This error:

 

Faulting application name: ExpressVpn.exe, version: 6.6.1.4227, time stamp: 0x5ad96f91
Faulting module name: KERNELBASE.dll, version: 10.0.16299.402, time stamp: 0x81d25214
Exception code: 0xe0434352
Fault offset: 0x00103f12
Faulting process id: 0x8238
Faulting application start time: 0x01d3e43651d190e0
Faulting application path: C:\Program Files (x86)\ExpressVPN\xvpn-ui\ExpressVpn.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: ae252282-63f1-47db-9712-9d8494d56d5a
Faulting package full name: 
Faulting package-relative application ID: 

 

This: 

 

The description for Event ID 0 from source SynTPEnhService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

SynTPEnhService
Enh Exit with Exit Code: 0x00000000, ReLanuch Enh for Session:1
 

And then this:

 

Fault bucket 2235721095645859583, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ExpressVpn.exe
P2: 6.6.1.4227
P3: 5ad96f91
P4: mscorlib
P5: 4.7.2633.0
P6: 5a4ed383
P7: 1672
P8: 12e
P9: System.UnauthorizedAccess
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER70D1.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75D4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75E1.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75F2.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ExpressVpn.exe_45ab764bc224573a326d791759c86d14ead942a_39743d06_84fc7b9e

Analysis symbol: 
Rechecking for solution: 0
Report Id: ae252282-63f1-47db-9712-9d8494d56d5a
Report Status: 268435456
Hashed bucket: babf977a58b90473ff06e07dbad18eff

[PineyCreek]

Well, SynTP is Synaptics touchpad I think. 

 

When you installed the ExpressVPN client, did you launch the install exe as Administrator?  Try that after uninstalling with their cleanup tool.  Basically your error looks like the client's trying to do things that Windows doesn't believe it has permissions for, or it's acting in a suspicious manner according to Windows.  https://msdn.microsoft.com/en-us/library/18b8kx07.aspx

 

If that doesn't work, see if the ExpressVPN guys will look at the errors specific to the client that you posted.

 

If they still suck, switch to NordVPN or a provider that will actually respond to you.

[danielsuarez369]

Just now, PineyCreek said:

f they still suck, switch to NordVPN or a provider that will actually respond to you.

Main reason i'm with ExpressVPN is that they are the best VPN solution i've had that can bypass iBoss at my school, NordVPN fails.

 

I've hit them up, i'll see how they figure it out 

[danielsuarez369]

Yep, they're super useless. Anyone else have a clue on how to fix this? 

[danielsuarez369]

15 hours ago, danielsuarez369 said:

Yep, they're super useless. Anyone else have a clue on how to fix this? 

Unfortunately nothing thus far

[danielsuarez369]

Can anybody figure it out? ExpressVPN is the only one I've tested that bypasses iboss and the fastest as well

[danielsuarez369]

Also saw this error: 

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name=".NET Runtime" />

  <EventID Qualifiers="0">1026</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2018-05-09T20:02:37.920728600Z" />

  <EventRecordID>32839</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Daniel</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Application: ExpressVpn.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.UnauthorizedAccessException at System.IO.__Error.WinIOError(Int32, System.String) at System.IO.IsolatedStorage.IsolatedStorageFile.GetFileDirectoryNames(System.String, System.String, Boolean) at System.IO.IsolatedStorage.IsolatedStorageFile.GetRandomDirectory(System.String, Boolean ByRef, System.String ByRef) at System.IO.IsolatedStorage.IsolatedStorageFile.InitGlobalsNonRoamingUser(System.IO.IsolatedStorage.IsolatedStorageScope) at System.IO.IsolatedStorage.IsolatedStorageFile.GetRootDir(System.IO.IsolatedStorage.IsolatedStorageScope) at System.IO.IsolatedStorage.IsolatedStorageFile.GetGlobalFileIOPerm(System.IO.IsolatedStorage.IsolatedStorageScope) at System.IO.IsolatedStorage.IsolatedStorageFile.Init(System.IO.IsolatedStorage.IsolatedStorageScope) at System.IO.IsolatedStorage.IsolatedStorageFile.GetStore(System.IO.IsolatedStorage.IsolatedStorageScope, System.Type, System.Type) at Microsoft.HockeyApp.HockeyClientWPFExtensions.Configure(Microsoft.HockeyApp.IHockeyClient, System.String) at ExpressVpn.Client.Windows.Framework.HockeyAppIntegration+<Initialise>d__8.MoveNext() at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_0(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run(System.Windows.Window) at ExpressVpn.App.Main(System.String[])</Data>

  </EventData>

  </Event>

[Zyhlaari]

I know this is a few months later but I ran into this error recently and found a solution - Remove the folder  %localappdata%\ExpressVPN. I also reinstalled, but when that didn't fix it went a little deeper. Removed the ExpressVPN folder from local app data, rebooted and it's working again.

 

Hope this helps someone else as this thread was my top google search result

[jimbob96]

On 06/08/2018 at 12:45 PM, Zyhlaari said:

I know this is a few months later but I ran into this error recently and found a solution - Remove the folder  %localappdata%\ExpressVPN. I also reinstalled, but when that didn't fix it went a little deeper. Removed the ExpressVPN folder from local app data, rebooted and it's working again.

 

Hope this helps someone else as this thread was my top google search result

Thank you Zyhlaari this worked for me

[SoldierofRome]

On 8/6/2018 at 9:45 PM, Zyhlaari said:

I know this is a few months later but I ran into this error recently and found a solution - Remove the folder  %localappdata%\ExpressVPN. I also reinstalled, but when that didn't fix it went a little deeper. Removed the ExpressVPN folder from local app data, rebooted and it's working again.

 

Hope this helps someone else as this thread was my top google search result

Thanks Zyhlaari, this worked for me as well

[SatyrFrost]

On 06/08/2018 at 7:45 PM, Zyhlaari said:

I know this is a few months later but I ran into this error recently and found a solution - Remove the folder  %localappdata%\ExpressVPN. I also reinstalled, but when that didn't fix it went a little deeper. Removed the ExpressVPN folder from local app data, rebooted and it's working again.

 

Hope this helps someone else as this thread was my top google search result

Zyhlaari, this worked for me too.  Thanks very much, you're awesome.

 

 

[Yannick Vignoles]

Just created an account to thank you  It worked for me too !

[AndroGx]

On 8/6/2018 at 1:45 PM, Zyhlaari said:

I know this is a few months later but I ran into this error recently and found a solution - Remove the folder  %localappdata%\ExpressVPN. I also reinstalled, but when that didn't fix it went a little deeper. Removed the ExpressVPN folder from local app data, rebooted and it's working again.

 

Hope this helps someone else as this thread was my top google search result

Thank you so much!! It worked and I created an account just to thank you ❤❤