New laptop crashes often

[BCYTECH]

Not too long ago, I bought a new HP laptop but now today it has crashed twice.
 

My laptop seem to crash even if I am not running so many programs at once...
I only ran Google Chrome (while downloading a big song file) and also ran powerpoint slides and a few files only.

 

Is it because I download large files therefore the computer hangs and crashes?
When i say crash..it is not BSOD its just the screen freeze and none of the keyboard nor cursor is responding to it.

Any suggestions?

Please comment if u need any further questions about my issue

[genexis_x]

Full specs of the laptop? What's the laptop model?

[TLCH723]

Do a Memtest

[BCYTECH]

11 hours ago, TLCH723 said:

Do a Memtest

Please advice the steps...Im a noob sry haha

[BCYTECH]

14 hours ago, ZM Fong said:

Full specs of the laptop? What's the laptop model?

OMG haha another malaysian here
(Psst...Who are you voting for? )

HAHA politics aside, Here is my laptop model

[TLCH723]

google memtest86. I created my memtest usb a long time ago and I just stick into my usb and boot from it

[genexis_x]

2 hours ago, BCYTECH said:

snip

I only 18 so cannot vote lol

 

Anyway, looks like you need a clean install Windows. Also consider add RAM and SSD, Windows 10 with 4GB RAM and HDD = DISASTER. Also consider hardware check mentioned above, there may be defective parts even though the laptop is new.

 

BTW 8550U will not be much faster than 8250U due to cooling and TDP limitations. You pay a premium without any significant gains. Also, HP Pavilion laptops are mediocre in general: build quality, battery life etc. Why don't ask for suggestions first in forums before buying?

[BCYTECH]

On 26/04/2018 at 11:42 AM, ZM Fong said:

I only 18 so cannot vote lol

 

Anyway, looks like you need a clean install Windows. Also consider add RAM and SSD, Windows 10 with 4GB RAM and HDD = DISASTER. Also consider hardware check mentioned above, there may be defective parts even though the laptop is new.

 

BTW 8550U will not be much faster than 8250U due to cooling and TDP limitations. You pay a premium without any significant gains. Also, HP Pavilion laptops are mediocre in general: build quality, battery life etc. Why don't ask for suggestions first in forums before buying?

In the first place...I don't need like a big gaming laptop for gaming purposes.
Plus weight is an issue too if you are referring to MSI or other brands.

Yes..I wanna add SSD soon so its okay...I ran a quick test and all systems are fine tho.

I know HP is not rlly high end product and I have been through a lot of second thoughts...It suits me for now and thank you for your concern

Plus its a little to late now to take it back  

[genexis_x]

1 hour ago, BCYTECH said:

snip

I NEVER suggest gaming laptop for you. Every brand has good and bad models, same goes to HP.

[BCYTECH]

Ya true, depends on individual preferences and needs

19 hours ago, ZM Fong said:

I NEVER suggest gaming laptop for you. Every brand has good and bad models, same goes to HP.

I just updated BIOS to March 2018 version...Hopes this work and solves the issue. Will check back and update in a few days.

 

[TLCH723]

@BCYTECH Did you do a memtest overnight?

[BCYTECH]

On 28/04/2018 at 6:39 PM, TLCH723 said:

@BCYTECH Did you do a memtest overnight?

Sorry haven't yet...Will do it when Im free and will update here