help sound problem

[ZEKENZY]

sound from my PC only play in one speaker,  only right side headphone.  I checked rear and front the same thing sound play only right side speaker, headphone and the left no sound at all. This is new PC I built today.  I'm google it  and readed all comment on internet alot peoples have the same problem. But nobody can fix it.  anyone know please help. Thank you

 

[Max_Settings]

What spec you have?

[ZEKENZY]

i7 8700K

Corsair Hydro Series H100i V2 Extreme Performance Liquid CPU Cooler

Gigabyte Z370 HD3 LGA 1151 ATX Intel Motherboard

16 GB RAM crucial

750W  EVGA  gold plus powersupply

250 GB NVME SSD

Cooler Master MasterCase H500P RGB ATX Mid-Tower Computer Case - Black

GPU I'm still waiting for price drop or ONSALE

window 10 Home 64 bit
 

[ZEKENZY]

13 minutes ago, Max_Settings said:

What spec you have?

 

13 minutes ago, Max_Settings said:

What spec you have?

i7 8700K

Corsair Hydro Series H100i V2 Extreme Performance Liquid CPU Cooler

Gigabyte Z370 HD3 LGA 1151 ATX Intel Motherboard

16 GB RAM crucial

750W  EVGA  gold plus powersupply

250 GB NVME SSD

Cooler Master MasterCase H500P RGB ATX Mid-Tower Computer Case - Black

GPU I'm still waiting for price drop or ONSALE

window 10 Home 64 bit
 

[Jasmin]

All right, this is a bit obvious, but have you checked the balance in audio device settings (both windows and whatever sound drivers you have)? You need both L&R setup to the same level.

[ZEKENZY]

3 hours ago, Jasmin said:

All right, this is a bit obvious, but have you checked the balance in audio device settings (both windows and whatever sound drivers you have)? You need both L&R setup to the same level.

yes, my L&R speaker is balance the same level but still no sound on left speaker ? But I have external USB sound card I'm bought 4 year  ago I'm plug it in usb and when I connect 3.5 jack my speaker sound come out both speaker L&R. I don't know what happen ? is in this problem is my sound card built in motherboard has been burn or fry ? should I replace new motherboard ?

[Jasmin]

11 minutes ago, ZEKENZY said:

yes, my L&R speaker is balance the same level but still no sound on left speaker ? But I have external USB sound card I'm bought 4 year  ago I'm plug it in usb and when I connect 3.5 jack my speaker sound come out both speaker L&R. I don't know what happen ? is in this problem is my sound card built in motherboard has been burn or fry ? should I replace new motherboard ?

Update the sound drivers and if it still misbehaves on the integrated audio, but all is ok on the usb one - then ye, there's a chance the mobo needs to be replaced.

 

Checking your mobo it seems a lot of people are complaining about various audio issues. Seen few claims Gigabyte screwed up the design and they try to replace the mobo with a different model if sent on RMA.

[ZEKENZY]

5 minutes ago, Jasmin said:

Update the sound drivers and if it still misbehaves on the integrated audio, but all is ok on the usb one - then ye, there's a chance the mobo needs to be replaced. Whats the model?

I justed update sound driver from  gigabyte motherboard z370 HD3 . but integrated audio on motherboard no work .

[Jasmin]

5 minutes ago, ZEKENZY said:

I justed update sound driver from  gigabyte motherboard z370 HD3 . but integrated audio on motherboard no work .

Try using an older driver. Seen few posts from November that the newest one broke something - so something from earlier than November 2017.

 

If still nothing - replace the motherboard. Internet agrees that its audio has issues

[ZEKENZY]

26 minutes ago, Jasmin said:

Try using an older driver. Seen few posts from November that the newest one broke something - so something from earlier than November 2017.

 

If still nothing - replace the motherboard. Internet agrees that its audio has issues

I cannot find old audio from last year. https://www.gigabyte.com/Motherboard/Z370-HD3-rev-10#support-dl I download from here but prolem still no fix. do you have link for older audio driver. Thank you.