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Graphics card failure(?)

MongaPablus
By MongaPablus
in Graphics Cards
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Hi guys, I'm not sure where to post this, I hope I don't bother anyone.

I recently bought a RX560 4GB from Gigabyte and it was working awesome but yesterday all of a suden the whole system crashed. What happened was exactly this: I was playing LoL and the screen froze. The sound from the system audio was a loud buzz and it scared me so I hold the OFF button and switched off the PC. When I tried to turn it back on it wouldn't start. It just kept trying to switch on again and again. First I tried removing the RAM sticks, just in case that was the problem (spoiler: it wasn't). Then I took out the graphics card and voila, the PC started just fine and it has been working perfectly ever since. This morning I tried puting the graphics card back on and it worked fine for a while but then the same problem again. I know explaining it like this doesn't provide much detail but can anyone here tell me what might be the problem? I'm already returning the graphics card just in case but it might be a motherboard issue(?) I don't know. 

Thanks a lot for any help in advance.

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Does the graphics card now crash in desktop (so no load on it)?

 

Try use another PCIe slot if possible.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Posted

sounds like more a driver issue than anything. Was this an upgrade to the card where you put it in and then booted up and installed drivers on top of what was there already? If so, you likely have a driver conflict/issue. You need to go download DDU and follow the instructions very carefully and do what they say. https://www.wagnardsoft.com/

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Just now, Jurrunio said:

Does the graphics card now crash in desktop (so no load on it)?

 

Try use another PCIe slot if possible.

It crashed 5 minutes into Skyrim, I haven't tested whether it crashes or not in desktop and I already packed it up for Amazon to come get it hahaha. I have a 4x PCIe slot but I didn't want to break the case slots...

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1 minute ago, legacy99 said:

sounds like more a driver issue than anything. Was this an upgrade to the card where you put it in and then booted up and installed drivers on top of what was there already? If so, you likely have a driver conflict/issue. You need to go download DDU and follow the instructions very carefully and do what they say. https://www.wagnardsoft.com/

I put the card in, booted up and then installed the drivers. But that was like 3 weeks ago and it hasn't been any issue until now... Should I try that?

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1 minute ago, MongaPablus said:

I put the card in, booted up and then installed the drivers. But that was like 3 weeks ago and it hasn't been any issue until now... Should I try that?

was it a new system build? or were you replacing an old card on an existing build?

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Just now, legacy99 said:

was it a new system build? or were you replacing an old card on an existing build?

I built the PC a couple months back and I didn't put a graphics card in it then because I couldn't afford it. 3 weeks ago I could spare a few bucks so I bought this card and installed it.

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Just now, MongaPablus said:

I built the PC a couple months back and I didn't put a graphics card in it then because I couldn't afford it. 3 weeks ago I could spare a few bucks so I bought this card and installed it.

ok, so that finally answers the question. Its a new card with a system that did NOT have a graphics card in it previously beyond the integrated on the CPU. You can try DDU as its possibly, though extremely small, that the drivers corrupted. You can give it a try. I would recommend you go downloading Heaven and let it run for a while and see if it crashes. If it continues to crash, and its on stock clocks, then the card is bad and needs to be RMAd. 

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Ryzen 7 9800x3d | Arctic Liquid Freeze 3 Pro 360 | MSI X870 Tomahawk Wi-Fi | MSI RTX 5080 Gaming Trio OC | Gskill Flare X5 6000MT/s CL30

1tb WD Black SN850x NVMe | 4tb WD SN850x NVMe | Antec Flux Pro | Be Quiet Pure Power 13 M 1000w | OWC 10gb NIC

 

Dedicated Streaming Rig

 Ryzen 7 3700x | Asus B450-F Strix | 32gb Gskill Flare X 3200mhz | Corsair RM550x PSU | MSI Ventus 3060 12gb | 250gb 860 Evo m.2

Phanteks P300A |  Elgato HD60 Pro | Avermedia Live Gamer Duo | Avermedia 4k GC573 Capture Card

 

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3 minutes ago, legacy99 said:

ok, so that finally answers the question. Its a new card with a system that did NOT have a graphics card in it previously beyond the integrated on the CPU. You can try DDU as its possibly, though extremely small, that the drivers corrupted. You can give it a try. I would recommend you go downloading Heaven and let it run for a while and see if it crashes. If it continues to crash, and its on stock clocks, then the card is bad and needs to be RMAd. 

okay I'm gonna put the card back in and try that. If I reinstall the drivers and it crashes while running Heaven I should just return it, shouldn't I?

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Just now, MongaPablus said:

okay I'm gonna put the card back in and try that. If I reinstall the drivers and it crashes while running Heaven I should just return it, shouldn't I?

Yep

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"Beast Mode"

Ryzen 7 9800x3d | Arctic Liquid Freeze 3 Pro 360 | MSI X870 Tomahawk Wi-Fi | MSI RTX 5080 Gaming Trio OC | Gskill Flare X5 6000MT/s CL30

1tb WD Black SN850x NVMe | 4tb WD SN850x NVMe | Antec Flux Pro | Be Quiet Pure Power 13 M 1000w | OWC 10gb NIC

 

Dedicated Streaming Rig

 Ryzen 7 3700x | Asus B450-F Strix | 32gb Gskill Flare X 3200mhz | Corsair RM550x PSU | MSI Ventus 3060 12gb | 250gb 860 Evo m.2

Phanteks P300A |  Elgato HD60 Pro | Avermedia Live Gamer Duo | Avermedia 4k GC573 Capture Card

 

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9 minutes ago, MongaPablus said:

Okay so I didn't even touch the drivers, just put the card back in and ran Heaven and the bastard isn't crashing now. I'm gonna try running Rise of the Tomb Raider and play for a while and see what happens.

WhatsApp Image 2018-01-20 at 3.17.18 PM.jpeg

You can just let it run, dont have to run the benchmark. 

Community Standards

Please make sure to Quote me or @ me to see your reply!

Just because I am a Moderator does not mean I am always right. Please fact check me and verify my answer. 

 

"Beast Mode"

Ryzen 7 9800x3d | Arctic Liquid Freeze 3 Pro 360 | MSI X870 Tomahawk Wi-Fi | MSI RTX 5080 Gaming Trio OC | Gskill Flare X5 6000MT/s CL30

1tb WD Black SN850x NVMe | 4tb WD SN850x NVMe | Antec Flux Pro | Be Quiet Pure Power 13 M 1000w | OWC 10gb NIC

 

Dedicated Streaming Rig

 Ryzen 7 3700x | Asus B450-F Strix | 32gb Gskill Flare X 3200mhz | Corsair RM550x PSU | MSI Ventus 3060 12gb | 250gb 860 Evo m.2

Phanteks P300A |  Elgato HD60 Pro | Avermedia Live Gamer Duo | Avermedia 4k GC573 Capture Card

 

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