Internet not working :(

[KrypticFade]

Hi,

 

So i’m having a big issue with my Dell Inspiron 5558 Laptop. I can not connect to any wireless internet and ethernet is not an option for me at the moment. I also can’t use any audio for some reason. It seems to be a driver problem. I have uninstalled (and deleted the driver software) the drivers multiple times, shutting down and restarting each time. I have also reset my router twice. They still don’t work. I am reluctant to do a fresh install because I will lose everything, including my Microsoft Office 2016 (which i lost the product key for). The drivers in question are:

 

Intel(R) Dual Band Wireless-AC 3160

Realtek PCIe FE Family Computer

High Definition Audio Controller

High Definition Audio Controller (yes there’s 2)

 

They each are spitting out:

 

For the Audio:

“This device cannot start. (Code 10)

 

Insufficient system resources exist to complete the API.”

 

For the Wireless and Realtek:

”This device cannot start. (Code 10)

 

{Operation Failed}

The requested operation was unsuccessful”

 

My computer info:

 

OS: Microsoft Windows 10 Home

Version: 10.0.16299 Build 16299

OS Manufacturer: Microsoft Corporation

System Manufacturer: Dell Inc.

System Model: Inspiron 5558

System Type: x64-based PC

Processor: Inte(R) Core(TM) i3-5015U CPU @ 2.10GHz, 2095 MHz, 2 Core(s), 4 Logical Proccessor(s)

BIOS Version/Date: Dell Inc. A03, 7/14/2015

SMBIOS Version: 2.8

BIOS Mode: UEFI

Installed Physical Memory: 6.00 GB

Total Physical Memory: 5.91 GB

Availabe Physical Memory: 4.12 GB

Total Virtual Memory: 9.14 GB

Available Virtual Memory: 7.37 GB

Page File Size: 3.23 GB

 

Please help me fix this. If you need anymore system info just let me know. 

 

 

Thanks

[Anghammarad]

Does your laptop have a PCMCIA slot?

 

If yes, try deactivating it in the hardware manager if not used by any expansion.

 

Some older laptops have problems with windows 10 due to compatibility issues...

 

My old travelmate for example has the problem with not enough system ressources. After deactivating the pcmcia controller from inside the hardware manager WIFI came up.

 

Just my idea...

 

Else if that is not possible, I would remove all audio/wifi devices in the hardware manager, then reboot and let windows rescan the hardware.

[KrypticFade]

11 minutes ago, Anghammarad said:

Does your laptop have a PCMCIA slot?

 

If yes, try deactivating it in the hardware manager if not used by any expansion.

 

Some older laptops have problems with windows 10 due to compatibility issues...

 

My old travelmate for example has the problem with not enough system ressources. After deactivating the pcmcia controller from inside the hardware manager WIFI came up.

 

Just my idea...

 

Else if that is not possible, I would remove all audio/wifi devices in the hardware manager, then reboot and let windows rescan the hardware.

There is no PCMCIA slot on my laptop unfortunately...

 

and by hardware manager, do you mean device manager? if so, I have disabled, uninstalled, and reinstalled all of the drivers. 

 

I have found a new problem.

It is not even showing up as ‘WiFi’ in my network adapters (see attachment)

[Anghammarad]

Yes it doesn't show up because windows can't bring the arse of the device into gear... like the message says. Then it won't be anywhere as for in the hardware/device manager.

 

Were there any updates or in other words, what has changed from working to not working?

[KrypticFade]

15 minutes ago, Anghammarad said:

Yes it doesn't show up because windows can't bring the arse of the device into gear... like the message says. Then it won't be anywhere as for in the hardware/device manager.

 

Were there any updates or in other words, what has changed from working to not working?

So my Internet is completely gone now.the troubleshooter it can’t detect a problem. No I haven’t updated it since the creators update (there is no update available)

 

I think it might be a registry error. it was working completely fine yesterday, then I rebooted. The internet then just pooped out on me. So did the audio drivers. I want to see if there is any updates for either driver, even tho windows says i’m on the latest one. I will check that then get back to you. (i’m checking it on a backup 5year old laptop)

[Anghammarad]

did you run a "sfc /scannow" already?

[KrypticFade]

3 minutes ago, Anghammarad said:

did you run a "sfc /scannow" already?

running now. I think i ran this about a week ago to see if there was any problems with my laptop, as it was running slow. 

 

I also put the intel driver and support assistant in a flash drive and am now installing it on my laptop. 

 

 

man, the 3160 is a really shitty network adapter

[Anghammarad]

You should see my old travelmate... it got windows 10 running, but until the pcmcia isn't deactivated in the device manager, half of the laptop isn't working.

Anniversary update went fine, creators won't install... 70% bluescreen and back to Anniversary... next update run it tries again... 

 

Then when using the Wifi a little more, putting strain on it, the machine usually bluscreens as well. Thinking about to roll it back to windows 7.

 

 

[KrypticFade]

7 minutes ago, Anghammarad said:

You should see my old travelmate... it got windows 10 running, but until the pcmcia isn't deactivated in the device manager, half of the laptop isn't working.

Anniversary update went fine, creators won't install... 70% bluescreen and back to Anniversary... next update run it tries again... 

 

Then when using the Wifi a little more, putting strain on it, the machine usually bluscreens as well. Thinking about to roll it back to windows 7.

 

 

Yeah, i’ve never had this type of problem on windows 7. in fact, i’ve never had this problem till the creators update. I think microsoft fucked up a lil. But still, you can look up Intel Dual Band Wireless-AC 3160 and everyone’s trashing it on how shite it is.

[Anghammarad]

1 minute ago, KrypticFade said:

Yeah, i’ve never had this type of problem on windows 7. in fact, i’ve never had this problem till the creators update. I think microsoft fucked up a lil. But still, you can look up Intel Dual Band Wireless-AC 3160 and everyone’s trashing it on how shite it is.

Are you able to swap out the wifi module?

 

I know on some machines they are just plugged in and can be swapped out.

[KrypticFade]

6 minutes ago, Anghammarad said:

Are you able to swap out the wifi module?

 

I know on some machines they are just plugged in and can be swapped out.

unfortunately, no. it would make life so much easier. 

 

 

also, apparently to fix a driver, I need internet connection...

 

WHAT THE FUCK INTEL

[Anghammarad]

23 minutes ago, KrypticFade said:

unfortunately, no. it would make life so much easier. 

 

 

also, apparently to fix a driver, I need internet connection...

 

WHAT THE FUCK INTEL

Is that the driver installer or driver helper?

[KrypticFade]

Just now, Anghammarad said:

Is that the driver installer or driver helper?

driver helper

[Anghammarad]

https://downloadcenter.intel.com/download/27391/Intel-Wireless-Bluetooth-for-Windows-10?product=75442

 

this should directly link to the driver

[KrypticFade]

9 minutes ago, Anghammarad said:

https://downloadcenter.intel.com/download/27391/Intel-Wireless-Bluetooth-for-Windows-10?product=75442

 

this should directly link to the driver

thx for the link. I downloaded and installed. however, this is a bluetooth driver. I need a intel dual band wireless ac 3160 driver

[Anghammarad]

2 minutes ago, KrypticFade said:

thx for the link. I downloaded and installed. however, this is a bluetooth driver. I need a intel dual band wireless ac 3160 driver

I have another one dear Sir =) 

 

https://downloadcenter.intel.com/download/27309/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t

[KrypticFade]

Just now, Anghammarad said:

I have another one dear Sir =) 

 

https://downloadcenter.intel.com/download/27309/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t

ah yes thank you! transferring this to my flash drive right now. i’ll update on how it goes

[KrypticFade]

3 minutes ago, Anghammarad said:

I have another one dear Sir =) 

 

https://downloadcenter.intel.com/download/27309/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t

ok so I noticed the little yellow ‘danger’ symbol went away. now we wait...

[Anghammarad]

14 minutes ago, KrypticFade said:

ok so I noticed the little yellow ‘danger’ symbol went away. now we wait...

Now the realtek one is still acting up...

 

This one could help: 

 

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTypeID=3&GetDown=false

[KrypticFade]

37 minutes ago, Anghammarad said:

Now the realtek one is still acting up...

 

This one could help: 

 

http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTypeID=3&GetDown=false

thanks for the link...

 

however

 

my backup laptops usbs just randomly stopped working. If there’s a god, I don’t think he wants me to fix my laptop ?

 

EDIT: I fixed the usb issue, and am now downloading it on my problematic laptop.

[Anghammarad]

18 minutes ago, KrypticFade said:

thanks for the link...

 

however

 

my backup laptops usbs just randomly stopped working. If there’s a god, I don’t think he wants me to fix my laptop ?

 

EDIT: I fixed the usb issue, and am now downloading it on my problematic laptop.

with this kind of errors, sometimes I wish I was a blacksmith...

 

There is a YT channel Alec Steele... he always says... as a blacksmith, if you got a problem... hit it with a hammer... if you have more or bigger problems, hit it with more hammers

 

[KrypticFade]

4 minutes ago, Anghammarad said:

with this kind of errors, sometimes I wish I was a blacksmith...

 

There is a YT channel Alec Steele... he always says... as a blacksmith, if you got a problem... hit it with a hammer... if you have more or bigger problems, hit it with more hammers

 

? that is good life advice

[KrypticFade]

1 hour ago, Anghammarad said:

I have another one dear Sir =) 

 

https://downloadcenter.intel.com/download/27309/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t

ok so this finished and it said I must restart my laptop and I did and it’s back to broken again. I uninstalled and am now reinstalling. hopefully it works this time. and the realtek did not work as well

[Anghammarad]

 

Just now, KrypticFade said:

ok so this finished and it said I must restart my laptop and I did and it’s back to broken again. I uninstalled and am now reinstalling. hopefully it works this time. and the realtek did not work as well

Sheesh... sounds like there really is something wonky with the windows installation... 

[KrypticFade]

Just now, Anghammarad said:

 

Sheesh... sounds like there really is something wonky with the windows installation... 

yeah... I really am hoping I don’t have to factory reset, but it may come to it soon...