Windows Mixed Reality help

[Charkley]

My WMR headset (Fujitsu) works fine on my laptop (Asus GL502). But it doesn't seem to work on my desktop (8700k, 1080 Ti, 32GB Memory, - Factory Settings)

 

I keep getting this error message: "Something went wrong 2181038087-4"

 

According to https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/troubleshooting-windows-mixed-reality

Quote

Likely reason for the error code: The Mixed Reality headset driver failed to initialize the tracking cameras on your headset.
Troubleshooting: This is most likely a transient error. Unplugging and re-plugging in your headset should resolve this issue.

But none of these suggestions work at all no matter how many times I reset my PC.

 

Would appreciate any help I can get. Thanks!

[GirlFromYonder]

17 minutes ago, Reskiy said:

My WMR headset (Fujitsu) works fine on my laptop (Asus GL502). But it doesn't seem to work on my desktop (8700k, 1080 Ti, 32GB Memory, - Factory Settings)

 

I keep getting this error message: "Something went wrong 2181038087-4"

 

According to https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/troubleshooting-windows-mixed-reality

But none of these suggestions work at all no matter how many times I reset my PC.

 

Would appreciate any help I can get. Thanks!

Why are you resetting the pc?

 

and try and downlaod the drivers from the internet?

[Charkley]

2 minutes ago, DeezNoNos said:

Why are you resetting the pc?

 

and try and downlaod the drivers from the internet?

Things get pretty weird after I try unplugging the headset several times. My device manager constantly refreshes, and sometimes I get a kernel error that forces me to restart. Honestly have no idea why... It's perfectly fine on my laptop. I have no idea where to get drivers manually.
EDIT: I found this as well. But my HMD doesn't always get detected for me to do anything. https://www.microsoft.com/en-us/download/details.aspx?id=56265

[GirlFromYonder]

8 minutes ago, Reskiy said:

Things get pretty weird after I try unplugging the headset several times. My device manager constantly refreshes, and sometimes I get a kernel error that forces me to restart. Honestly have no idea why... It's perfectly fine on my laptop. I have no idea where to get drivers manually.
EDIT: I found this as well. But my HMD doesn't always get detected for me to do anything. https://www.microsoft.com/en-us/download/details.aspx?id=56265

What does device amnager show on your laptop

 

[Charkley]

On 1/5/2018 at 5:12 AM, DeezNoNos said:

What does device amnager show on your laptop

 

It took a lot of time, but I finally figured it out. I had to switch off USB Legacy Support in the BIOS and now it works fine. Thank you for the help!