Trackpad issue. hardware or software?

[vmhba]

Hi. I recently bought a HP Envy x360 15t-bp012dx 2-in-1 laptop in factory refurbished condition with three month official hp warranty. 

 

Not long about 2 weeks  after using it the imagepad Trackpad began to be incredibly glitchy.

Everytime i would move the mouse, it would

jump randomly across the screen,

randomly highlights text while scrolling,

clicks on random things while scrolling,

perform gestures that were never intended like three finger tap when there was no third finger on the trackpad , making it almost impossible to use. 

I have tried downloading the most recent synaptics driver and afterwards the trackpad worked for a little while, then went haywire again.

I did complete factory reset from hp recovery options but problem persists. 

i did windows settings reset from windows 10 options but problem persists.

i have clean installed windows 10 but problem persists. 

 

i cant figure out if this is hardware issue or just really bad drivers. Guide me if i need Warranty claim. 

Thanks. 

[Zmax]

Have you tried a mouse 

[Maximusfoximus]

Sounds like there is something wrong with the device. I would just call hp since it’s still in warranty.

[Zmax]

deleted

[Maximusfoximus]

You could try this hack though first:

 

 

 

[Zmax]

3 minutes ago, Maximusfoximus said:

You could try this hack though first:

 

 

 

Thanks did know that

[Maximusfoximus]

Just now, Zmax said:

Thanks did know that

 

It doesn’t work on everything but it’s a pretty dope hack

[Zmax]

Agree , good thing to try before doing  RMA

[vmhba]

6 minutes ago, Zmax said:

Have you tried a mouse 

yup i have and they work fine. 

 

5 minutes ago, Maximusfoximus said:

You could try this hack though first:

 

 

 

I did but gestures were not working at all except two finger scrolling so i went back. 

[vmhba]

was just trying to scroll up here. 

[Zmax]

Look like track pad defect. Just my opinion. I could be wrong

 

Email service first and see. They may have a solution

[vmhba]

22 hours ago, Zmax said:

Look like track pad defect. Just my opinion. I could be wrong

 

Email service first and see. They may have a solution

i did and they ask me to do driver reinstall, UEFI diagnostic and system recovery and then later asked to send it for repair. i guess that is what i will do. Thanks for your help. 

[Zmax]

Good a solution. No what you wanted I am sure, but a least you can move on.