No display output from GPU

[Brockdaw]

Ok so I just built a brand new pc, it was my first build ever and not surprisingly I managed to mess it up. The problems started about a week later from finishing the build. I had memory leak and not enough system ram. After running a windows diagnosis it told me that I had a hardware problem. So to trouble shoot I began looking at task manager and seeing that I had 16 GB of ram that all showed up, I then proceeded to do a disk clean up, which worked for about an hour. I then began receiving digital signature errors. Finally I was worried that I had a  virus so I looked in task manager and saw a COM surrogate, looking this up I saw virus all over google so I ended the task. That worked for about 15 seconds. So I tried to download malware bytes. In the mean time I used windows defender to scan, it received zero threats. So I installed malware bytes when some files in the installer were corrupted according to the pc. I proceeded to restart the computer when my display went out. I tried switching cords monitors and everything. So I am assuming that a virus just ate up my $1250 pc. Anything I can do?

 

Specs: 

AMD Ryzen 5 1600X 

NZXT Kraken Rev 2 52x

Asus X370 ROG Strix

G-Skill 16GB RGB Ram 3200

Samsung 850 1TB SSD 2.5

EVGA 1050 Ti 

550W EVGA bronze B3

 

 

[Droidbot]

COM surrogate is a process spawned by explorer for stuff it doesn't trust, like thumbnail applications. 

 

It is a legit process, not a virus. 

 

Reinstall your OS.

[emosun]

does it display any post screen or anything when you use a dvi monitor and cable?

also , try it with only a single stick of ram at a time in the first slot. try every stick alone.

[Dujith]

COM Surrogate is most of the times not a virus but a normal Windows process used for creating thumbnails and such.

Did you verify the location of the process or just assumed it was a virus

 

This seems more like a hardware issue tbh, does your screen start when you boot and show the bios screen? If not then i would suspect either your PSU or the GPU. 

 

For the record, viruses can lock, corrupt your Windows install. They do not in general destroy hardware  

[Jurrunio]

My guess is the storage drive corrupted itself. Do you have a spare hard drive? Maybe use that (and not use your SSD) for a while and see if the rest of the hardware is fine.

[Brockdaw]

10 minutes ago, emosun said:

does it display any post screen or anything when you use a dvi monitor and cable?

also , try it with only a single stick of ram at a time in the first slot. try every stick alone.

The screen says no input and stays asleep, also I was checking my ram when the problem occurred.

[Brockdaw]

12 minutes ago, Droidbot said:

COM surrogate is a process spawned by explorer for stuff it doesn't trust, like thumbnail applications. 

 

It is a legit process, not a virus. 

 

Reinstall your OS.

Any good way to reinstall windows if I don't have any display?

[Brockdaw]

7 minutes ago, Jurrunio said:

My guess is the storage drive corrupted itself. Do you have a spare hard drive? Maybe use that (and not use your SSD) for a while and see if the rest of the hardware is fine.

I think that the storage is fine. When I started it back up I was able to login just using my keyboard with the blank screen, I could tell it was all working based off of sounds and RGB lighting.