i5-7300hq not functioning properly.

[Terrorbane]

Hello linustechtips community goers! I have a very bizarre problem that doesn't show up in google searches.

 

Specs:

Alienware 13 r3

i5-7300hq

gtx-1050

OLED Panel

8gb ram

180gb m.2

 

       I got this one directly from dell. And after being on the phone with tech support for 2 and a half hours, they determined I needed more troubleshooting so they could figure out whats going on.

       My CPU locks itself to 2.48ghz while under load. it does not reach over those speeds while at rest either.

I've tried stress testing in intel's extreme tuning utility. I've also tried CPU-Z. My scores for multithreaded performance are between 900 and a thousand

Does anyone have ANY idea as to what is going on? Furthermore, how can I fix this myself? Dell Tech Support is extremely tough.

 

The last piece to the puzzle is sometimes if I leave my computer alone for a day or so, when I go to use it, it will be able to reach 3.0ghz of the quoted 3.5ghz speed under load.

My multi threaded performance then jumps to 1,100-1,400.

 

This is abysmal.

 

 

[Connor Price]

What are your temperatures like under load? It could be throttling. 

[CasualGamerCC]

22 minutes ago, Connor Price said:

What are your temperatures like under load? It could be throttling. 

I had a similar thought. My experience with Alienware was from back in the day when they were Clevo rebrands, but if the CPU cooling isn't up to par for some reason, it may be time for an RMA. Opening up the laptop itself and diagnosing what I think is a combo CPU/GPU cooler may be a frustrating and futile experience.

[Terrorbane]

The temperatures under load are very very normal for the CPU using so little of its potential. I got 50-55 degrees Celsius. 

 

So very strange

[KyonEXE]

Have you gone into the bios ans check any settings that have to do with the processor?

[Terrorbane]

I have checked my bios, upgraded to the most recent. then tried downgrading the bios. I checked the "performance mode" for the chip. all to no avail. thanks for the idea, anyone else have any ideas?

[Terrorbane]

FIXED: turns out, I squeezed the laptop and then it started running around 3.1ghz. I compared my PC to others in PCmark and turns out I'm now fine. I also run the games I'm after perfectly. Got really lucky with the BIN I dialed in a stable -.160mv undervolt.

[Kiani]

Next time while running CPU-Z Stress Test remove the power cord for a second and then insert it. This is how it fixes a similar problem for me.

[Terrorbane]

Im going to try that because the problem keeps resurfacing. This makes me think its some sort of conflict in some setting to save power

 

[Terrorbane]

22 hours ago, Kiani said:

Next time while running CPU-Z Stress Test remove the power cord for a second and then insert it. This is how it fixes a similar problem for me.

YOU are EXACTLY correct! this is some sort of setting! thats crazy! what is it!? When Im fully charged and plugged in at the same time, my CPU throttles all the way down to 2.48ghz. but when Im doing alright with half battery or so, I get full power.

[Kiani]

1 hour ago, Terrorbane said:

YOU are EXACTLY correct! this is some sort of setting! thats crazy! what is it!? When Im fully charged and plugged in at the same time, my CPU throttles all the way down to 2.48ghz. but when Im doing alright with half battery or so, I get full power.

Either it resets somethings or re-calibrates soemthing. IMO it has a bug in evaluating how much power can it safely pull from connected charger and battery and reverts to failsafe.