Nexus 5X Bootloop

[Spork829]

My sister's Nexus 5X was at low battery today, (possibly died while in sleep mode?) and when she came back to get it, it was stuck in a bootloop. It flashes the Google bootup logo, but then never goes into the secondary animation. I got it to boot up once by holding the power button and getting it to shut off then fully restart, however a few minutes after that, she was using it and it froze, crashed and reverted right back to the bootloop. Couldn't have been a battery thing in this case because it was plugged in then. We're currently just waiting for it to die so that we can get a full restart again and hoping that will fix it. I would take out the battery to speed up the process but I assume that would void whatever warranty there may be, and it's not the easiest phone to pry open anyways according to the internet. She mentioned that she dropped it earlier today, but she has a pretty rugged case, and it was working fine for some time after that. She needs it to work ASAP. Suggestions?

[The Sloth]

lg has serious quality issue, try to RMA https://arstechnica.com/tech-policy/2017/04/lg-bootloop-defect-lawsuit-expands-to-cover-g5-v20-and-nexus-5x-devices/

[Spork829]

2 minutes ago, nerdslayer1 said:

lg has serious quality issue, try to RMA https://arstechnica.com/tech-policy/2017/04/lg-bootloop-defect-lawsuit-expands-to-cover-g5-v20-and-nexus-5x-devices/

Yeah that's what I thought. I've heard that this is an issue with the 6P as well which is what I have, hope it lasts a while longer...

[The Sloth]

3 minutes ago, Spork829 said:

issue with the 6P

6P issue is overblown while LG has serious quality issues over all their phones.  

[Spork829]

Just now, nerdslayer1 said:

6P issue is overblown while LG has serious quality issues over all their phones.  

Well that's good to hear. Meanwhile it died, we got it to boot up successfully, then it died while charging at 1% and then looped again. Then it died again, now it's booting back up. lol

[Droidbot]

Get all the data off it then contact LG and get a full refund

 

[Spork829]

Just now, Droidbot said:

Get all the data off it then contact LG and get a full refund

 

Everything is backed up so there is literally nothing valuable on the phone, but yeah unless it totally stops that's the plan. Would you recommend contacting LG over Google?

[The Sloth]

7 minutes ago, Spork829 said:

Everything is backed up so there is literally nothing valuable on the phone, but yeah unless it totally stops that's the plan. Would you recommend contacting LG over Google?

call google first 

[Droidbot]

28 minutes ago, Spork829 said:

Everything is backed up so there is literally nothing valuable on the phone, but yeah unless it totally stops that's the plan. Would you recommend contacting LG over Google?

Call both. LG is offering refunds to affected customers. 

[Spork829]

Just now, Droidbot said:

Call both. LG is offering refunds to affected customers. 

 

22 minutes ago, nerdslayer1 said:

call google first 

Will do, thanks

[Spork829]

9 minutes ago, Droidbot said:

Call both. LG is offering refunds to affected customers. 

 

31 minutes ago, nerdslayer1 said:

call google first 

Oh also do you guys have any good recommendations for a new phone for her, given it should be close to stock android because that's what she's used to, and she'll need to pay for it pretty much just with the refund? 

[The Sloth]

2 minutes ago, Spork829 said:

 

Oh also do you guys have any good recommendations for a new phone for her, given it should be close to stock android because that's what she's used to, and she'll need to pay for it pretty much just with the refund? 

moto z play or blackberry key one( if she would like a keyboard) 

[Spork829]

12 hours ago, nerdslayer1 said:

moto z play or blackberry key one( if she would like a keyboard) 

Think we're going with the Moto z play, thanks for your help