Payment wont go through

[samedh]

HI,

I have tried to pay for floatplane club twice with two different paypal accounts but my payment is not going through. I got an email each time saying, 

Your automatic payment did not go through

Dear XXX,  We couldn't process your automatic payment. Please contact Linus Media Group Inc. to pay what you owe.

[daweakling]

Automatic fix failed. Please send a PM to colonel_mortis with your paypal receipt and details of the issue, along with error code 1

 

https://linustechtips.com/main/floatplane_resync.php

 

 

 

I think that may help. 

 

 

[colonel_mortis]

What payment method are you using within PayPal (credit/debit card, prepaid card, paypal balance, etc)?

[samedh]

7 hours ago, colonel_mortis said:

What payment method are you using within PayPal (credit/debit card, prepaid card, paypal balance, etc)?

I'm using Debit card with paypal.

[colonel_mortis]

3 hours ago, samedh said:

I'm using Debit card with paypal.

In that case, it sounds like your card was rejected by PayPal. The part about paying what you owe doesn't matter - you don't owe any money. However, you're going to have to sort out the card being rejected with PayPal, because it's out of our control.

[samedh]

I did retry, but i dont get why it is not working. Here is the email i get

[colonel_mortis]

3 hours ago, samedh said:

I did retry, but i dont get why it is not working. Here is the email i get

 

That means that the payment failed on PayPal's end, usually because your card was declined for some reason (expired, insufficient funds, failed fraud checks, etc). Unfortunately there's nothing we can do about it, sorry.