Is my MOBO Ethernet Port Bad?

[thedawnarts]

ISP finally fixed my houses internet but yet my personal computer is still having problems (Just mine) I have tried a different cable but no change. My internet on my personal computer was completely fine before the whole house started having issues but now that my IPS fixed our internet mine is having weird problems and I need help. I am a complete noob when it comes to networking... 

[Skiiwee29]

Do you get an IP address?

 

open up command prompt, if windows 10 right click on start menu and go up to Command Prompt then type in ipconfig Then where it says IPv4, does it list an IP address? Here is what it should look like. 

 

[thedawnarts]

1 minute ago, legacy99 said:

Do you get an IP address?

 

open up command prompt, if windows 10 right click on start menu and go up to Command Prompt then type in ipconfig Then where it says IPv4, does it list an IP address? Here is what it should look like. 

 

 

Yes it does have an Ip address.

[Skiiwee29]

What is that IP address? As long as its not a 169.254. you should be good. 

[thedawnarts]

1 minute ago, legacy99 said:

What is that IP address? As long as its not a 169.254. you should be good. 

 IPv4 Address. . . . . . . . . . . : 192.168.0.14

[Skiiwee29]

Just now, thedawnarts said:

 IPv4 Address. . . . . . . . . . . : 192.168.0.14

ok, good. That is a good IP address. now try and ping 192.168.0.1 which should be your default gateway. 

[thedawnarts]

Just now, legacy99 said:

ok, good. That is a good IP address. now try and ping 192.168.0.1 which should be your default gateway. 

 Default Gateway . . . . . . . . . : 192.168.0.1 , thats what it says

[Skiiwee29]

Just now, thedawnarts said:

 Default Gateway . . . . . . . . . : 192.168.0.1 , thats what it says

Yes, in the command prompt type ping 192.168.0.1 and hit enter. 

[thedawnarts]

1 minute ago, legacy99 said:

Yes, in the command prompt type ping 192.168.0.1 and hit enter. 

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=8ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 8ms, Average = 3ms

[Skiiwee29]

ok good. That means your computer is communicating with your router. I assume you are on the ethernet connection right now right and not a wifi connection?

 

If you are on ethernet, now do this

 

ping 4.2.2.2

[thedawnarts]

1 minute ago, legacy99 said:

ok good. That means your computer is communicating with your router. I assume you are on the ethernet connection right now right and not a wifi connection?

 

If you are on ethernet, now do this

 

ping 4.2.2.2

 

Yes I am hardwired. No wifi on MOBO.

 

Pinging 4.2.2.2 with 32 bytes of data:
Reply from 4.2.2.2: bytes=32 time=32ms TTL=54
Reply from 4.2.2.2: bytes=32 time=25ms TTL=54
Reply from 4.2.2.2: bytes=32 time=28ms TTL=54
Reply from 4.2.2.2: bytes=32 time=26ms TTL=54

Ping statistics for 4.2.2.2:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 25ms, Maximum = 32ms, Average = 27ms

[Skiiwee29]

ok, excellent. So this means you are successfully reaching the internet. 

 

Describe the issues you seem to be experiencing on your PC that is causing you to think your mobo port is bad. 

[thedawnarts]

Okay so when my ISP came and fixed my houses internet, he fixed everybody's but mine was still really bad (was getting 2mb down) and he said it wasn't the cable or the wall but when I restarted my computer It "seemed" to fix the problem. (Now I am getting 200down and 20+up) but it almost feels like every few minutes my internet goes to complete crap for a millisecond. Easiest example I can give is before I was having internet problems I was streaming on twitch with 6k bitrate no problem but now I can't, I drop frames really slowly then drop huge frames even after I turn down the bitrate.

[thedawnarts]

Another example would be when I open a youtube video and it loads super fast but then the buffer catches up and it buffers for like half a second then loads super fast again.

[Not_Sean]

@legacy99 first off, Congratz man ! Great instructions and walked him through it nicely

@thedawnarts That is starting to sound much more like software than a hardware connection, and that opens a whole host of possibilities. 

[Skiiwee29]

Yea. I am a network engineer for several ISPs in the mid west and this is definitely not the port on your motherboard nor your ISP that is causing it. As @Not_Sean has pointed out, it is likely software related...

[thedawnarts]

1 minute ago, Not_Sean said:

@legacy99 first off, Congratz man ! Great instructions and walked him through it nicely

@thedawnarts That is starting to sound much more like software than a hardware connection, and that opens a whole host of possibilities. 

 

Thank you, I try. I never have a lot of things open, I try to keep my comp pretty clean.

[Skiiwee29]

Which program do you use for streaming? I am going to guess either shadowplay or OBS most likely.

 

Also, have you tried a different web browser to see if youtube exhibits the same behavior?

[thedawnarts]

So what do I do now? What programs or whatever should I be looking out for? 

[thedawnarts]

1 minute ago, legacy99 said:

Which program do you use for streaming? I am going to guess either shadowplay or OBS most likely.

 

Also, have you tried a different web browser to see if youtube exhibits the same behavior?

 

Yes I use OBS, and I will try different browser now.

[Skiiwee29]

Just now, thedawnarts said:

So what do I do now? What programs or whatever should I be looking out for? 

If you are using OBS for streaming to twitch, here is some troubleshooting steps to try.

 

https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/

 

For youtube, try a different browser. It could be browser plugins causing issues if its chrome. 

[Not_Sean]

2 minutes ago, legacy99 said:

Yea. I am a network engineer for several ISPs in the mid west and this is definitely not the port on your motherboard nor your ISP that is causing it. As @Not_Sean has pointed out, it is likely software related...

I'm currently a Sys admin, was a Network engineer for Audi for a while and all it gave me was a hatred of Cisco  

@thedawnarts Grab someone elses computer and run it through your port and see what happens. that will confirm it.

open  Resource monitor and everytime it spikes look at network usage. 

 

Or yeah, Legacy got this  

[Skiiwee29]

Just now, Not_Sean said:

I'm currently a Sys admin, was a Network engineer for Audi for a while and all it gave me was a hatred of Cisco  

@thedawnarts Grab someone elses computer and run it through your port and see what happens. that will confirm it.

open  Resource monitor and everytime it spikes look at network usage. 

 

Or yeah, Legacy got this  

see Business networking is much much MUCH different than ISP networking  

[thedawnarts]

Okay so downloading and OBS update to see if maybe that fixes the OBS problem and just watched one youtube video on another web browser and seems fine but going to try a few more videos before I say fixed for good. Thank you two for going through this with me.

[thedawnarts]

11 minutes ago, legacy99 said:

If you are using OBS for streaming to twitch, here is some troubleshooting steps to try.

 

https://obsproject.com/forum/threads/dropped-frames-disconnecting-lag-read-this-first.8870/

 

For youtube, try a different browser. It could be browser plugins causing issues if its chrome. 

 

Okay so OBS update did not fixed the issue...