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Hey Forum,

 

I'm trying to troubleshoot for a freind of mine who was having problems launching csgo. We tried verifying game cache. We tried uninstalling and reinstalling. We tried ddu. The thing is, when we did ddu, and went to reinstall drivers, the AMD install service wouldn't run. As it turns out, almost no executables run on his computer, yielding the "Application was unable to start properly (0xc0150004)" error message. We tried reinstalling C++ as many solutions to this error suggested, but this too leads to the same error.  Anyone know what's going on?

 

Thanks,

CobbleWalker

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What OS and how was it installed?

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1 minute ago, CobbleWalker said:

Windows 10 via CD.


Edit: He has the CD, if that's what you were getting at, he'd just have to reinstall his CD drive.

When did these issues start happening?

Did he just install windows today or something?

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

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Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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1 minute ago, Enderman said:

When did these issues start happening?

Did he just install windows today or something?

Just this morning. As far he knows, he didn't do anything to prompt this. The Windows install is 6 months old. 

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Just now, CobbleWalker said:

Just this morning. As far he knows, he didn't do anything to prompt this. 

How many SSDs/HDDs are in his PC?

Are all windows updates installed?

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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4 minutes ago, CobbleWalker said:

Just an SSD. He updated Windows yesterday. 

K well what I would try is sfc /scannow in command prompt, other than that I would do a clean install.

This is a really odd issue :/

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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31 minutes ago, CobbleWalker said:

Hey Forum,

 

I'm trying to troubleshoot for a freind of mine who was having problems launching csgo. We tried verifying game cache. We tried uninstalling and reinstalling. We tried ddu. The thing is, when we did ddu, and went to reinstall drivers, the AMD install service wouldn't run. As it turns out, almost no executables run on his computer, yielding the "Application was unable to start properly (0xc0150004)" error message. We tried reinstalling C++ as many solutions to this error suggested, but this too leads to the same error.  Anyone know what's going on?

 

Thanks,

CobbleWalker

Sounds like you're gonna have to reinstall windows unfortunately. Seems like it's either malware taking control of your friend's computer, or a hard drive going bad.

 

In order to fix the malware one, a Windows reinstall is the easiest way, and for a hard drive going bad, you can detect it by plugging it into another computer and running CrystalDiskInfo in there.


If you do have a dying drive, you may have to replace it.

We have a NEW and GLORIOUSER-ER-ER PSU Tier List Now. (dammit @LukeSavenije stop coming up with new ones)

You can check out the old one that gave joy to so many across the land here

 

Computer having a hard time powering on? Troubleshoot it with this guide. (Currently looking for suggestions to update it into the context of <current year> and make it its own thread)

Computer Specs:

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Mathresolvermajig: Intel Xeon E3 1240 (Sandy Bridge i7 equivalent)

Chillinmachine: Noctua NH-C14S
Framepainting-inator: EVGA GTX 1080 Ti SC2 Hybrid

Attachcorethingy: Gigabyte H61M-S2V-B3

Infoholdstick: Corsair 2x4GB DDR3 1333

Computerarmor: Silverstone RL06 "Lookalike"

Rememberdoogle: 1TB HDD + 120GB TR150 + 240 SSD Plus + 1TB MX500

AdditionalPylons: Phanteks AMP! 550W (based on Seasonic GX-550)

Letterpad: Rosewill Apollo 9100 (Cherry MX Red)

Buttonrodent: Razer Viper Mini + Huion H430P drawing Tablet

Auralnterface: Sennheiser HD 6xx

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4 minutes ago, Energycore said:

Sounds like you're gonna have to reinstall windows unfortunately. Seems like it's either malware taking control of your friend's computer, or a hard drive going bad.

 

In order to fix the malware one, a Windows reinstall is the easiest way, and for a hard drive going bad, you can detect it by plugging it into another computer and running CrystalDiskInfo in there.


If you do have a dying drive, you may have to replace it.

What gives you malware vibes about this? Doesn't seem like anything I've seen in the past.

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Just now, CobbleWalker said:

What gives you malware vibes about this? Doesn't seem like anything I've seen in the past.

I too have never seen something like this before, but I got that feeling.

 

Actually, can you try to run CCleaner? If yes try to do a registry cleaning pass (back up the registry first so you can revert if the cleaning goes bad).

We have a NEW and GLORIOUSER-ER-ER PSU Tier List Now. (dammit @LukeSavenije stop coming up with new ones)

You can check out the old one that gave joy to so many across the land here

 

Computer having a hard time powering on? Troubleshoot it with this guide. (Currently looking for suggestions to update it into the context of <current year> and make it its own thread)

Computer Specs:

Spoiler

Mathresolvermajig: Intel Xeon E3 1240 (Sandy Bridge i7 equivalent)

Chillinmachine: Noctua NH-C14S
Framepainting-inator: EVGA GTX 1080 Ti SC2 Hybrid

Attachcorethingy: Gigabyte H61M-S2V-B3

Infoholdstick: Corsair 2x4GB DDR3 1333

Computerarmor: Silverstone RL06 "Lookalike"

Rememberdoogle: 1TB HDD + 120GB TR150 + 240 SSD Plus + 1TB MX500

AdditionalPylons: Phanteks AMP! 550W (based on Seasonic GX-550)

Letterpad: Rosewill Apollo 9100 (Cherry MX Red)

Buttonrodent: Razer Viper Mini + Huion H430P drawing Tablet

Auralnterface: Sennheiser HD 6xx

Liquidrectangles: LG 27UK850-W 4K HDR

 

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