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Asus UX310U Not Powering up, *deep sleep*

r1Ns3
By r1Ns3
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Go to solution Solved by R3ep3r,

@r1Ns3 have you tried to remove the battery from the laptop, wait a few seconds/minutes and then try to start it up, only plugged at the electricity? (Without the battery inside it)

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Hey all!

 

So my almost brand new ASUS laptop just suddenly decides to not boot up from sleep mode suddenly, and i have no clue why.

I can tell it's in sleep mode because the LED on the side of the laptop is flashing slowly, indicating sleep mode (I think)

 

I have tried holding down the power button for 1 minute, 2 minutes 5 minutes+ and yet to no avail.

 

All the guides I see online are idiotic and talk about opening windows power management (as if i can even turn my laptop on)

 

Plugging it into the power doesn't solve the issue, the power pack isn't the problem as i tested the voltage output with a multi-meter, and its steady at 19V.

 

If nothing solves this issue, I'll file for an RMA but I don't think ASUS will really help seeing as they are ASUS.

 

Any help is appreciated, thanks!

 

Spoiler

CPU: i7-6700K 4.7GHz | GPU: GTX 980 STRIX 1337MHz | CPU Cooler: H110i GTX AIO |

 Motherboard: Asus Z170-AR | Case: NZXT H440 White | PSU: CS750W |

 PCPartPicker Link: http://au.pcpartpicker.com/p/43BkVn 

 

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  • Solution

@r1Ns3 have you tried to remove the battery from the laptop, wait a few seconds/minutes and then try to start it up, only plugged at the electricity? (Without the battery inside it)

 || CPU: Intel i5-8600K || Cooler: CoolerMaster Hyper 212X || Motherboard: Gigabyte Z370 HD3P || GPU: Gigabyte GTX 1050ti OC Windforce 4GB || Memory: 16GB Crucial DDR4 3000mhz || HDD: WD Black 500GB + Seagate Barracuda 2TB || SSD: Samsung 980 1TB || PSU: Corsair VS550 || Case: nJoy Ice Cage || Fans: Segotep Halo Ring RGB ||Monitor: 2x Dell 27" P2717H IPS Full HD || Second Monitor/TV: LG 49UJ620V UHD || Mouse: Logitech G502 || Keyboard: Logitech G810 + Royal Kludge RK84 || Speakers: Philips SPA-5300 subw + Arylic 2.1 + DIY Bookshelves w/ Dayton Audio || Headphones: HyperX Cloud Flight S ||

 

TO BE UPGRADED:

>> Headphones << >> Keyboard << >> HDD << >> Mouse << >> PC Case << >> Memory(another stick) << >> Graphics Card << 

 

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1 minute ago, R3ep3r said:

@r1Ns3 have you tried to remove the battery from the laptop, wait a few seconds/minutes and then try to start it up, only plugged at the electricity? (Without the battery inside it)

no i haven't, but wouldn't that void the warranty?

 

Spoiler

CPU: i7-6700K 4.7GHz | GPU: GTX 980 STRIX 1337MHz | CPU Cooler: H110i GTX AIO |

 Motherboard: Asus Z170-AR | Case: NZXT H440 White | PSU: CS750W |

 PCPartPicker Link: http://au.pcpartpicker.com/p/43BkVn 

 

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2 minutes ago, r1Ns3 said:

no i haven't, but wouldn't that void the warranty?

Oh yes.. it is like 'ultra-slim' and the battery is literally inside it. I had the same issue with an older laptop and I removed the battery and then it all worked well. But it is a big difference between these two laptops. Mine has the battery outside the case. It is like a removable one.

 || CPU: Intel i5-8600K || Cooler: CoolerMaster Hyper 212X || Motherboard: Gigabyte Z370 HD3P || GPU: Gigabyte GTX 1050ti OC Windforce 4GB || Memory: 16GB Crucial DDR4 3000mhz || HDD: WD Black 500GB + Seagate Barracuda 2TB || SSD: Samsung 980 1TB || PSU: Corsair VS550 || Case: nJoy Ice Cage || Fans: Segotep Halo Ring RGB ||Monitor: 2x Dell 27" P2717H IPS Full HD || Second Monitor/TV: LG 49UJ620V UHD || Mouse: Logitech G502 || Keyboard: Logitech G810 + Royal Kludge RK84 || Speakers: Philips SPA-5300 subw + Arylic 2.1 + DIY Bookshelves w/ Dayton Audio || Headphones: HyperX Cloud Flight S ||

 

TO BE UPGRADED:

>> Headphones << >> Keyboard << >> HDD << >> Mouse << >> PC Case << >> Memory(another stick) << >> Graphics Card << 

 

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Just now, R3ep3r said:

Oh yes.. it is like 'ultra-slim' and the battery is literally inside it. I had the same issue with an older laptop and I removed the battery and then it all worked well. But it is a big difference between these two laptops. Mine has the battery outside the case. It is like a removable one.

yea it is ultra slim, damn that sucks.

 

Well, thanks for the advice. Asus support isn't available on weekends so i shall phone them on week days and ask for assistance. if all goes wrong, i shall take the battery apart. Thanks!

 

Spoiler

CPU: i7-6700K 4.7GHz | GPU: GTX 980 STRIX 1337MHz | CPU Cooler: H110i GTX AIO |

 Motherboard: Asus Z170-AR | Case: NZXT H440 White | PSU: CS750W |

 PCPartPicker Link: http://au.pcpartpicker.com/p/43BkVn 

 

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With my UX31E there was only a "void warranty" sticker on the screw of the hard drive. Not sure how its with your model.

~ ThxAndBye

"You should remove any cats from the vicinity, because cats will cause all kinds of problems doing CPU installation." -Linus

delid i7-3770k @ 4.2Ghz @ 1.265V | EVGA z77 FTW | GTX 680 2way-SLI | 16GB Corsair Dominator Platinum @ 1866MHz | 240GB SSD RAID 0 | Full Custom Water Loop with two 360mm radiators  -> live temps <-

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