Corsair Strafe Issue

[dotNetSam]

Hi all! 

I'm having a problem with my Corsair Strafe mechanical keyboard:

it is no more recognized by the system: 

                      it is on, red leds are animated (with an animation which i didn't choose) and my usb headphones, connected on the back USB of the keyboard, are still working, when i try to type something, the keyboard does not work (even                         Caps-Lock or Block-Num are not working).

                                  _ I detatched the keyboard;

                                  _ on "device manager" i tried to uninstall the 4 voices "keyboard HID",

                                  _ then i uninstalled the updated CUE,

                                  _ update MB chipset and drivers,

                     reinstalled everything but never hearing the magic "Too-doo!" when connecting the keyboard.

Now i'm using an usb keyboard and, on the BIOS, i saw that there are 2 keyboards connected but just one of the USBs where my Strafe is connected is used by headphones.

I don't know what to do T.T

Pls help me if u can.... <3

Thank you

 

 

P.S. 

MB: MSI z97 gaming 5

CPU: intel i5 4690k

OS: Windows 10 x64

 

p.p.s.

forgive my very bad english  

Edited February 8, 2017 by dotNetSam

[shadowbyte]

do you have another computer to test it on?

[dotNetSam]

mmmmh... i have compaq armada 7800 with no HDD inside so not now  btw my USBs are working: i tried connecting my mouse and each of them makes it go

 

[dotNetSam]

Well... just inform who should find this post looking for a solution for the same problem:

 i found on the device manager that "another installation is required" for the Strafe, so i tried to know more and on it's events details i saw that ther was a problem with the migration of the device and with administrator permissions,then i tried some random stuff on cmd but in the end..........  i called Amazon to replace the product, just not to even risk to void the warranty   

Sry guys. 

 

BTW i'm still curious, so if someone founds a solution i'd be glad to know it anyway.

 

Best regards to everyone!