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Is EVGA RMA Support Good?

BlazingGunnerFTW
By BlazingGunnerFTW
in Power Supplies
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Hello, my PSU arrived and then it started acting up then it died. So I already contacted them and I shipped the PSU to them already. I have had very very very bad RMA experiences before, so I am wondering how good are they at customer support.

I thought I had some money... Oh wait... I spent it all ;(

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Usual service time is about 2 weeks.

 

I've had a few things that EVGA helped me with and the longest I've had to wait was a month.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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Most people say its amazing. IK there is one person, forgot who, who actually received an inferior product as a replacement for his 1000G2 (1050GS I think) with no PSU cables. 

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30 minutes ago, Shiv78 said:

Most people say its amazing. IK there is one person, forgot who, who actually received an inferior product as a replacement for his 1000G2 (1050GS I think) with no PSU cables. 

Ouch. I hope I can get better support then that, as that 550g2 killed other things with it, so I hope they can help me at a reasonable time.

I thought I had some money... Oh wait... I spent it all ;(

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2 minutes ago, BlazingGunnerFTW said:

Ouch. I hope I can get better support then that, as that 550g2 killed other things with it, so I hope they can help me at a reasonable time.

You should see if they'll cover the other parts, if you can prove that they were killed by the PSU.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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8 minutes ago, ARikozuM said:

You should see if they'll cover the other parts, if you can prove that they were killed by the PSU.

They sent an automated email so should I spring them an email asking if they would?

I thought I had some money... Oh wait... I spent it all ;(

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15 minutes ago, BlazingGunnerFTW said:

They sent an automated email so should I spring them an email asking if they would?

Add your question to the support ticket or call them. Be nice and cordial when you talk to them.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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11 minutes ago, ARikozuM said:

Add your question to the support ticket or call them. Be nice and cordial when you talk to them.

Ok. Got it. Thank you. I actually included in there that it killed some components along with it so I hope they can replace everything as painlessly as possible. I will keep you updated on what happens. Also, how should I talk to them, present what happened and give them evidence of such events happening?

I thought I had some money... Oh wait... I spent it all ;(

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Just now, BlazingGunnerFTW said:

Ok. Got it. Thank you. I actually included in there that it killed some components along with it so I hope they can replace everything as painlessly as possible. I will keep you updated on what happens. Also, how should I talk to them, present what happened and give them evidence of such events happening?

Get details for everything that happened. Don't be mean or over-aggressive. That's about it.

Cor Caeruleus Reborn v6

Spoiler

CPU: Intel - Core i7-8700K

CPU Cooler: be quiet! - PURE ROCK 
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste 
Motherboard: ASRock Z370 Extreme4
Memory: G.Skill TridentZ RGB 2x8GB 3200/14
Storage: Samsung - 850 EVO-Series 500GB 2.5" Solid State Drive 
Storage: Samsung - 960 EVO 500GB M.2-2280 Solid State Drive
Storage: Western Digital - Blue 2TB 3.5" 5400RPM Internal Hard Drive
Storage: Western Digital - BLACK SERIES 3TB 3.5" 7200RPM Internal Hard Drive
Video Card: EVGA - 970 SSC ACX (1080 is in RMA)
Case: Fractal Design - Define R5 w/Window (Black) ATX Mid Tower Case
Power Supply: EVGA - SuperNOVA P2 750W with CableMod blue/black Pro Series
Optical Drive: LG - WH16NS40 Blu-Ray/DVD/CD Writer 
Operating System: Microsoft - Windows 10 Pro OEM 64-bit and Linux Mint Serena
Keyboard: Logitech - G910 Orion Spectrum RGB Wired Gaming Keyboard
Mouse: Logitech - G502 Wired Optical Mouse
Headphones: Logitech - G430 7.1 Channel  Headset
Speakers: Logitech - Z506 155W 5.1ch Speakers

 

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Just now, ARikozuM said:

Get details for everything that happened. Don't be mean or over-aggressive. That's about it.

OK, thanks for the advice. Have a good day.

I thought I had some money... Oh wait... I spent it all ;(

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