Facebook broken?

[Ostardva]

I've been locked out of my FB account since Saturday, using my password works but brings up a "this feature is not available" screen. It does this on every device and piece of software I have tried, and after re-installs and cache-cleans. I do account recovery, use a new password. Same issues. Doesn't say it's incorrect, just says "not available". I get a white screen on iOS, and Facebook messenger doesn't work at all.

I haven't been banned or anything like that. I'm now getting notification updates on my timeline to my personal e-mail, my profile can still be looked at by friends (and nothing has changed to show a hack), but I just seem entirely locked out. I can't even login to Facebook customer care, community or business as I get the same error.

 

I can't find anyone with a similar issue online and now I don't have Facebook I realise how much I use it to communicate with certain friends and groups. >__>
I have made a new account purely to contact customer service, but even then I just get an automated response that says "thanks, we may not reply, we appreciate the feedback".
I've had my account for roughly 12 years. Don't really want to lose it over what seems like a technical issue, any ideas guys?

 

[Guest]

I think the problem is you keep typing facebook.com and not linustechtips.com

[vorticalbox]

Have you tried just going to facebook after logging in? seems it's going to checkpoint which i assume is a facebook redirect API of some description

[Ostardva]

1 minute ago, vorticalbox said:

Have you tried just going to facebook after logging in? seems it's going to checkpoint which i assume is a facebook redirect API of some description

That's the screen I get after I hit "login" after entering my e-mail and password, so I can't go further than hitting login.

[vorticalbox]

1 minute ago, Ostardva said:

That's the screen I get after I hit "login" after entering my e-mail and password, so I can't go further than hitting login.

just go to facebook.com, delete everything in the url box.

[Ostardva]

1 minute ago, vorticalbox said:

just go to facebook.com, delete everything in the url box.

So I go to it, make sure it says facebook.com, then I login, get the same error. From there, on the error screen, I delete everything and go to facebook.com.

It brings me back to the login screen and I have to start again.

[vorticalbox]

Just now, Ostardva said:

So I go to it, make sure it says facebook.com, then I login, get the same error. From there, on the error screen, I delete everything and go to facebook.com.

It brings me back to the login screen and I have to start again.

 

Means it isn't settings your session for some reason. I don't have any problems so it is either so weird browser bug or a problem with facebook. Have you tried another browser?

[Ostardva]

1 minute ago, vorticalbox said:

Means it isn't settings your session for some reason. I don't have any problems so it is either so weird browser bug or a problem with facebook. Have you tried another browser?

As per original post, yup. I've tried new browsers, fresh installs, different machines and even a fresh OS wipe.
Same issue regardless of system, program or state.

[vorticalbox]

18 minutes ago, Ostardva said:

As per original post, yup. I've tried new browsers, fresh installs, different machines and even a fresh OS wipe.
Same issue regardless of system, program or state.

1

Then it is time to phone facebook.

[Ostardva]

1 minute ago, vorticalbox said:

Then it is time to phone facebook.

I'm in the UK and have not been able to find any contact details for them directly.

I am appreciative of your help so far though. ^__^.

[LogicalDrm]

Try using the help community. From what I read, they don't really have any real support system other than that. No phone numbers, no emails.

[Ostardva]

On 15/12/2016 at 10:11 AM, LoGiCalDrm said:

Try using the help community. From what I read, they don't really have any real support system other than that. No phone numbers, no emails.

I'm going to have to use that on a new account. I can't login to the help community on my existing account either.

[LogicalDrm]

1 minute ago, Ostardva said:

I'm going to have to use that on a new account. I can't login to the help community on my existing account either.

Aah, I see. They don't believe in backup/independent support forums either. If Facobook would be game platform, it would be even worse than Uplay.