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Asus customer service

GamerJ
By GamerJ
in Graphics Cards
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Posted

Currently on the market for a gtx 1080. I was thinking of going with EVGA SC or FTW, but after the overheating VRAM incident, I'm a bit hesitant. So I'm looking at my alternatives (which are MSI Gaming X or Asus strix). I've dealt with MSI customer service before and had no problems. However, I keep hearing some mixed reviews of Asus. In fact it seems they are known to have poor customer service. Just wanted to know if it's that bad.

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Posted
5 minutes ago, GamerJ said:

Currently on the market for a gtx 1080. I was thinking of going with EVGA SC or FTW, but after the overheating VRAM incident, I'm a bit hesitant. So I'm looking at my alternatives (which are MSI Gaming X or Asus strix). I've dealt with MSI customer service before and had no problems. However, I keep hearing some mixed reviews of Asus. In fact it seems they are known to have poor customer service. Just wanted to know if it's that bad.

Asus 10/10 customer service.

My System:

Intel Core i5-4690k  / Cooler Master Hyper 212 Evo / Asus Z97-AR / MSI Nvidia GeForce GTX 970 100me / Corsair Vengeance LP 1600Mhz 2x4GB DDR3 / Samsung 850 EVO 250GB / Seagate Barracuda 1TB 3.5" 7200RPM HDD / NZXT S340 / EVGA SuperNOVA G1 650W / Windows 10 Home 64 / AOC G2460PQU 1080p 144hz / Corsair VOID Wireless RGB / Razer Taipan Laser / Razer Blackwidow Ultimate 2014 / 

My Laptop (Asus X55C-DS31):

Intel Core i3-2370M @ 2.4Ghz / 6GB RAM / OCZ ARC100 240GB SSD /

My Phone:

OnePlus Three Graphite Black / 64GB

My Watch:

Moto 360 1st Generation

 

 

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https://linustechtips.com/topic/683277-asus-customer-service/#findComment-8780035
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Posted
16 minutes ago, GamerJ said:

overheating VRAM

What? link pls

16 minutes ago, GamerJ said:

SC

Sry but the SC is not a viable option this gen. Just get an acctually good design like the FTW if you go with EVGA.
The gaming X is a better card thatn the Asus Strix OC and the FTW ... get that.
My experience with Asus customer support - laptop department: I asked for something and was basically answered "Go fuck yourself 'cause we don't support Windows 10 on that device" although not litterally.

http://linustechtips.com/main/topic/334934-unofficial-ltt-beginners-guide/ (by Minibois) and a few things that will make our community interaction more pleasent:
1. FOLLOW your own topics                                                                                2.Try to QUOTE people so we can read through things easier
3.Use PCPARTPICKER.COM - easy and most importantly approved here        4.Mark your topics SOLVED if they are                                Don't change a running system

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https://linustechtips.com/topic/683277-asus-customer-service/#findComment-8780122
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Posted
21 minutes ago, BiscuitMassacre said:

Asus 10/10 customer service.

30f44fe4d1f8a7126884c0bb0aed114b557e048d

| CPU: Core i7-8700K @ 4.89ghz - 1.21v  |  Motherboard: Asus ROG STRIX Z370-E GAMING  |  CPU Cooler: Corsair H100i V2 |
| GPU: MSI RTX 3080Ti Ventus 3X OC  |  RAM: 32GB T-Force Delta RGB 3066mhz |
| Displays: Acer Predator XB270HU 1440p Gsync 144hz IPS Gaming monitor | Oculus Quest 3 VR

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10 minutes ago, GamerJ said:

Speaking from experience? or is that sarcasm

No I am serious. 

 

I love Asus. They always have all the Drivers and Utilities ready on the website for anyone. That alone doesn't sound like much, but other companies don't do it. Making it a headache if you want software/utilities that you lost when something happens to your laptop. 

 

My Asus Z97-AR broke, so I sent it in for $8 worth of shipping. They sent me a BRAND new one within the next week or two. 

 

If every component in my computer was Asus, I would 100% fine with that. xD

My System:

Intel Core i5-4690k  / Cooler Master Hyper 212 Evo / Asus Z97-AR / MSI Nvidia GeForce GTX 970 100me / Corsair Vengeance LP 1600Mhz 2x4GB DDR3 / Samsung 850 EVO 250GB / Seagate Barracuda 1TB 3.5" 7200RPM HDD / NZXT S340 / EVGA SuperNOVA G1 650W / Windows 10 Home 64 / AOC G2460PQU 1080p 144hz / Corsair VOID Wireless RGB / Razer Taipan Laser / Razer Blackwidow Ultimate 2014 / 

My Laptop (Asus X55C-DS31):

Intel Core i3-2370M @ 2.4Ghz / 6GB RAM / OCZ ARC100 240GB SSD /

My Phone:

OnePlus Three Graphite Black / 64GB

My Watch:

Moto 360 1st Generation

 

 

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1 minute ago, BiscuitMassacre said:

No I am serious. 

 

I love Asus. They always have all the Drivers and Utilities ready on the website for anyone. That alone doesn't sound like much, but other companies don't do it. Making it a headache if you want software/utilities that you lost when something happens to your laptop. 

 

My Asus Z97-AR broke, so I sent it in for $8 worth of shipping. They sent me a BRAND new one within the next week or two. 

 

If every component in my computer was Asus, I would 100% fine with that. xD

lol and he's serious about it too!! i love that guy lol

| CPU: Core i7-8700K @ 4.89ghz - 1.21v  |  Motherboard: Asus ROG STRIX Z370-E GAMING  |  CPU Cooler: Corsair H100i V2 |
| GPU: MSI RTX 3080Ti Ventus 3X OC  |  RAM: 32GB T-Force Delta RGB 3066mhz |
| Displays: Acer Predator XB270HU 1440p Gsync 144hz IPS Gaming monitor | Oculus Quest 3 VR

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Just now, i_build_nanosuits said:

lol and he's serious about it too!! i love that guy lol

what? 

My System:

Intel Core i5-4690k  / Cooler Master Hyper 212 Evo / Asus Z97-AR / MSI Nvidia GeForce GTX 970 100me / Corsair Vengeance LP 1600Mhz 2x4GB DDR3 / Samsung 850 EVO 250GB / Seagate Barracuda 1TB 3.5" 7200RPM HDD / NZXT S340 / EVGA SuperNOVA G1 650W / Windows 10 Home 64 / AOC G2460PQU 1080p 144hz / Corsair VOID Wireless RGB / Razer Taipan Laser / Razer Blackwidow Ultimate 2014 / 

My Laptop (Asus X55C-DS31):

Intel Core i3-2370M @ 2.4Ghz / 6GB RAM / OCZ ARC100 240GB SSD /

My Phone:

OnePlus Three Graphite Black / 64GB

My Watch:

Moto 360 1st Generation

 

 

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1 minute ago, BiscuitMassacre said:

what? 

ASUS are the worst...i sent back a graphics card once and i was left with no GPU for about 2 months and they shipped back the same card, still broken...to which point i just got out and bought a new card from MSI...asus is garbage.

| CPU: Core i7-8700K @ 4.89ghz - 1.21v  |  Motherboard: Asus ROG STRIX Z370-E GAMING  |  CPU Cooler: Corsair H100i V2 |
| GPU: MSI RTX 3080Ti Ventus 3X OC  |  RAM: 32GB T-Force Delta RGB 3066mhz |
| Displays: Acer Predator XB270HU 1440p Gsync 144hz IPS Gaming monitor | Oculus Quest 3 VR

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5 minutes ago, GamerJ said:

https://www.techpowerup.com/227133/evga-gtx-1070-1080-overheating-issues-company-says-thermal-pads-a-solution

Why not?

Because it is the freaking reference design ... with more populated power phases. If EVGA's design has is which are not proven by 3 users bitching about a card blowing up - this would be proven to me by higher RMA rates or higher amounts of replaced cards becasue of defects. If the custom design blows up the the reference design might blow up just aswell

http://linustechtips.com/main/topic/334934-unofficial-ltt-beginners-guide/ (by Minibois) and a few things that will make our community interaction more pleasent:
1. FOLLOW your own topics                                                                                2.Try to QUOTE people so we can read through things easier
3.Use PCPARTPICKER.COM - easy and most importantly approved here        4.Mark your topics SOLVED if they are                                Don't change a running system

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Just now, i_build_nanosuits said:

ASUS are the worst...i sent back a graphics card once and i was left with no GPU for about 2 months and they shipped back the same card, still broken...to which point i just got out and bought a new card from MSI...asus is garbage.

Well, I mean you do apparently have a  ASUS GTX 980Ti Strix OC , but I guess you were just less fortunate than me. OnePlus has a terrible reputation as far a shipping goes, but I never even had a problem. 

My System:

Intel Core i5-4690k  / Cooler Master Hyper 212 Evo / Asus Z97-AR / MSI Nvidia GeForce GTX 970 100me / Corsair Vengeance LP 1600Mhz 2x4GB DDR3 / Samsung 850 EVO 250GB / Seagate Barracuda 1TB 3.5" 7200RPM HDD / NZXT S340 / EVGA SuperNOVA G1 650W / Windows 10 Home 64 / AOC G2460PQU 1080p 144hz / Corsair VOID Wireless RGB / Razer Taipan Laser / Razer Blackwidow Ultimate 2014 / 

My Laptop (Asus X55C-DS31):

Intel Core i3-2370M @ 2.4Ghz / 6GB RAM / OCZ ARC100 240GB SSD /

My Phone:

OnePlus Three Graphite Black / 64GB

My Watch:

Moto 360 1st Generation

 

 

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8 minutes ago, BiscuitMassacre said:

I love Asus. They always have all the Drivers and Utilities ready on the website for anyone. That alone doesn't sound like much, but other companies don't do it. Making it a headache if you want software/utilities that you lost when something happens to your laptop. 

Funny that I received my "fuck off 'cause we don't support" for that exact category ... But go on while I get myself some popcorn and a forest of facepalms.

http://linustechtips.com/main/topic/334934-unofficial-ltt-beginners-guide/ (by Minibois) and a few things that will make our community interaction more pleasent:
1. FOLLOW your own topics                                                                                2.Try to QUOTE people so we can read through things easier
3.Use PCPARTPICKER.COM - easy and most importantly approved here        4.Mark your topics SOLVED if they are                                Don't change a running system

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Just now, GER_T4IGA said:

Funny that I received my "fuck off 'cause we don't support" for that exact category ... But go on while I get myself some popcorn and a forest of facepalms.

I feel like I am being judged because Asus never gave me a problem before. I don't know if you guys are just salty are what. The guy asked if Asus had good support, and from My experience they did. 

My System:

Intel Core i5-4690k  / Cooler Master Hyper 212 Evo / Asus Z97-AR / MSI Nvidia GeForce GTX 970 100me / Corsair Vengeance LP 1600Mhz 2x4GB DDR3 / Samsung 850 EVO 250GB / Seagate Barracuda 1TB 3.5" 7200RPM HDD / NZXT S340 / EVGA SuperNOVA G1 650W / Windows 10 Home 64 / AOC G2460PQU 1080p 144hz / Corsair VOID Wireless RGB / Razer Taipan Laser / Razer Blackwidow Ultimate 2014 / 

My Laptop (Asus X55C-DS31):

Intel Core i3-2370M @ 2.4Ghz / 6GB RAM / OCZ ARC100 240GB SSD /

My Phone:

OnePlus Three Graphite Black / 64GB

My Watch:

Moto 360 1st Generation

 

 

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4 minutes ago, BiscuitMassacre said:

Well, I mean you do apparently have a  ASUS GTX 980Ti Strix OC , but I guess you were just less fortunate than me. OnePlus has a terrible reputation as far a shipping goes, but I never even had a problem. 

i have the 980ti strix because i bought it second hand and i had a good deal on it and it looks awesome...i bought it mostly for the look of it but the card is loud and hot it's really not a good version of the 980ti and id trade it for an msi gaming card any day of the week.

| CPU: Core i7-8700K @ 4.89ghz - 1.21v  |  Motherboard: Asus ROG STRIX Z370-E GAMING  |  CPU Cooler: Corsair H100i V2 |
| GPU: MSI RTX 3080Ti Ventus 3X OC  |  RAM: 32GB T-Force Delta RGB 3066mhz |
| Displays: Acer Predator XB270HU 1440p Gsync 144hz IPS Gaming monitor | Oculus Quest 3 VR

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4 minutes ago, GER_T4IGA said:

Because it is the freaking reference design ... with more populated power phases. If EVGA's design has is which are not proven by 3 users bitching about a card blowing up - this would be proven to me by higher RMA rates or higher amounts of replaced cards becasue of defects. If the custom design blows up the the reference design might blow up just aswell

Ok thanks for the advice. Also, I wouldn't take the article too lightly

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1 minute ago, GamerJ said:

Ok thanks for the advice. Also, I wouldn't take the article too lightly

honestly man, get the MSI card...it has super good quality dual ball bearing fans and two huge fans that move a lot of air on it it will be quieter and cooler the twinfrozr cooler is amongst if not the best one. My strix card ain't that great.

| CPU: Core i7-8700K @ 4.89ghz - 1.21v  |  Motherboard: Asus ROG STRIX Z370-E GAMING  |  CPU Cooler: Corsair H100i V2 |
| GPU: MSI RTX 3080Ti Ventus 3X OC  |  RAM: 32GB T-Force Delta RGB 3066mhz |
| Displays: Acer Predator XB270HU 1440p Gsync 144hz IPS Gaming monitor | Oculus Quest 3 VR

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Just now, i_build_nanosuits said:

honestly man, get the MSI card...it has super good quality dual ball bearing fans and two huge fans that move a lot of air on it it will be quieter and cooler the twinfrozr cooler is amongst if not the best one. My strix card ain't that great.

Yeah, it's looking more and more like that's my best option

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